Experience

Independence Physician Management (IPM)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Credit (Refund Specialist)

  • Aug 2019 - Present

  Accurate and timely resolution of the Practice Management System (PMS) self-pay and insurance credits as assigned by Billing Entity. Research of credit balances in PMS to determine if an over payment occurred. Initiates the refund process accordingly.Reviews payer correspondence requesting refunds.

• Customer Service Representative

  • Apr 2018 - Aug 2019



PECO

• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Jun 2015 - Apr 2018

  • I handle inbound calls and scheduled appointments for commercial and residential customer to have their gas module and electric meter updated. • Using Excel, I follow multiple accounts and make sure they are moving through the no access process accordingly (manually voiding and reissuing service orders) • I handle some customer complaints and explain to they why they need to have their meter upgraded and scheduled there appointments. • I general and mail customer letters/notices encouraging them to call, regrinding there meter appointment. Show less



Marshall Home Services

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2015 - Jun 2015

  • I Work mostly with customers over the phone and with the computer systems. • Scheduled appointments for customer having heating/cooling emergency issues, as well as their annual maintenance. • Assist in dispatching techs and Customer quality follow-up calls • Handling & resolving client concerns. • File paper work And take payments over the phone. • I Work mostly with customers over the phone and with the computer systems. • Scheduled appointments for customer having heating/cooling emergency issues, as well as their annual maintenance. • Assist in dispatching techs and Customer quality follow-up calls • Handling & resolving client concerns. • File paper work And take payments over the phone.



Williams Lea

• Administrative Assistant

  • Oct 2013 - Jun 2014

  • Primary phone coverage to set up customers files • Assists with bookkeeping/accounting functions as appropriate. • Oversee all functions of traffic production budgeting, scheduling, tracking and reviewing all jobs • I organize and manage most day-to-day activities. • Primary phone coverage to set up customers files • Assists with bookkeeping/accounting functions as appropriate. • Oversee all functions of traffic production budgeting, scheduling, tracking and reviewing all jobs • I organize and manage most day-to-day activities.



PECO

• Utilities
• 700 & Above Employee

• Back Office Analyst

  • Feb 2012 - Oct 2013

  • Schedule appointments with residential and commercial customers • Confirm AMI meters have been set correctly and reading accurately. • Responsible for completions of errors resulting from the installation of an AMI meter. • Correct and rebill accounts. • Generate and distribute customer info and notices. • Void and create orders service orders. • Schedule appointments with residential and commercial customers • Confirm AMI meters have been set correctly and reading accurately. • Responsible for completions of errors resulting from the installation of an AMI meter. • Correct and rebill accounts. • Generate and distribute customer info and notices. • Void and create orders service orders.



PECO

• Utilities
• 700 & Above Employee

• Call Center Representative

  • Jan 2011 - Jul 2011

  • Efficiently and quickly answer customer’s calls regarding gas and electric emergency Creating work orders and sending them to the doc to dispatch quickly • Handle incoming call to connect, disconnect and transfers gas/electric service. • Answered billing questions, informing customers of their current usage/billing issue • Schedule and issue customer appointments for service orders when a technician is need to at a property. • Efficiently and quickly answer customer’s calls regarding gas and electric emergency Creating work orders and sending them to the doc to dispatch quickly • Handle incoming call to connect, disconnect and transfers gas/electric service. • Answered billing questions, informing customers of their current usage/billing issue • Schedule and issue customer appointments for service orders when a technician is need to at a property.



Administrative Assistant

• Bensalem School of Musical Arts

  • Jan 2011 - Jul 2011

  • Promoted and Registered new students. • Create teacher scheduled. • Keep track of grades and missed appointments, as well as tuition payments. • Follow up in leads Perform call back and reminders. • Responsible for daily advertisements. • Promoted and Registered new students. • Create teacher scheduled. • Keep track of grades and missed appointments, as well as tuition payments. • Follow up in leads Perform call back and reminders. • Responsible for daily advertisements.



Omnicare Pharmacy Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Billing Analyst

  • Mar 2010 - Nov 2010

  • Work with nursing home to get medications paid for by insurance companies • Worked rejected real time claims with full utilization of label suppression. • Manage prior authorizations process with 48 hour follow-ups. • Work backlog of denied claims for re-submission to insurance company.. • Work with nursing home to get medications paid for by insurance companies • Worked rejected real time claims with full utilization of label suppression. • Manage prior authorizations process with 48 hour follow-ups. • Work backlog of denied claims for re-submission to insurance company..