Technical Support Specailist

• Jun 2019 - Present

Technical Support Specailist

• Jun 2019 - Present

Technical Support Specailist

• Feb 2006 - Present

• Serve as the single point of contact for all end-users, providing comprehensive support and completing maintenance-related tasks within the organization’s desktop computing environment. • Install, diagnose, repair, maintain and upgrade all PC and laptop-related hardware and equipment to ensure optimal workstation performance. • Correctly troubleshoot issues in person or via the phone/email in a timely manner, developing and implementing solutions and supporting the end-user as needed. • Provide wide-ranging support for peripheral devises, printers, A/V equipment and phone equipment in addition to the organization’s network and telecom infrastructure.

Vault/Customer Service Specialist

• 2008 - 2010

• Work to verify incoming assets while distributing out-going assets and routing assets as needed.• Utilize high levels of attention to detail to both maintain and correctly reconcile customer deposits. • Work to verify incoming assets while distributing out-going assets and routing assets as needed.• Utilize high levels of attention to detail to both maintain and correctly reconcile customer deposits.

Inventory/Technical Coordinator

• 2002 - 2005

• Provided comprehensive technical support for 20+ users in a networked NT environment including maintaining and supporting the telephone system as it related to the network. • Distributed and coordinated the daily workflow of the team, working to ensure completion in a timely manner.• Maintained full responsibility for the maintenance and reconciliation of the online inventory system, troubleshooting PC and network issues and providing wide-ranging peripheral and server support.• Added and administered users, led performance tuning and completed software installs and upgrades.