Customer Success Manager

• Jul 2023 - Present

We provide tactical training focused on customized self defense and fitness solutions both to private clients and organizations worldwide. Specialized firearms and Krav Maga related training. Open-enrollment courses locally in Austin, TX.

CS Intern

• Oct 2022 - Jun 2023

Founder

• May 2022 - Present

At SpecID, we are building software that will optimize and enhance Interior Designers' processes and client experience. We would be doing so by centralizing communication, organizing project changes, and demonstrating design decision urgency. More info to come. At SpecID, we are building software that will optimize and enhance Interior Designers' processes and client experience. We would be doing so by centralizing communication, organizing project changes, and demonstrating design decision urgency. More info to come.

Co-Founder & Co-Owner

• Jan 2018 - Present

Work alongside Co-Owner, Claire, in bringing Eggy’s Crafts to our customers through management of the businesses social media accounts and marketing services. Work alongside Co-Owner, Claire, in bringing Eggy’s Crafts to our customers through management of the businesses social media accounts and marketing services.

Business Relationship Manager

• Jan 2023 - Jun 2023

- Establish new relationships with local bakeries for every month of Bakery Box, 12 a year. - Leading outreach efforts in partnering with local CPG companies. - Establish new relationships with local bakeries for every month of Bakery Box, 12 a year. - Leading outreach efforts in partnering with local CPG companies.

Office Manager, Prioritization in Procurement

• Nov 2021 - Oct 2022

- Streamlined communication between clients, interior designers, and architects to achieve an efficient form of making vital project decisions. - Prioritized and executed tasks in order of importance that consists of procuring all interior and exterior materials selected by interior designers, relaying vital project information to Subcontractors, provided translation services among subcontractors and partnered firms, tracking all purchases, returns, ETAs across each… Show more - Streamlined communication between clients, interior designers, and architects to achieve an efficient form of making vital project decisions. - Prioritized and executed tasks in order of importance that consists of procuring all interior and exterior materials selected by interior designers, relaying vital project information to Subcontractors, provided translation services among subcontractors and partnered firms, tracking all purchases, returns, ETAs across each project. - Introduced a new system to efficiently document and track all purchases, returns, and ETAs across each project. - Provided and executed solutions to issues that occurred throughout each project lifespan. Show less - Streamlined communication between clients, interior designers, and architects to achieve an efficient form of making vital project decisions. - Prioritized and executed tasks in order of importance that consists of procuring all interior and exterior materials selected by interior designers, relaying vital project information to Subcontractors, provided translation services among subcontractors and partnered firms, tracking all purchases, returns, ETAs across each… Show more - Streamlined communication between clients, interior designers, and architects to achieve an efficient form of making vital project decisions. - Prioritized and executed tasks in order of importance that consists of procuring all interior and exterior materials selected by interior designers, relaying vital project information to Subcontractors, provided translation services among subcontractors and partnered firms, tracking all purchases, returns, ETAs across each project. - Introduced a new system to efficiently document and track all purchases, returns, and ETAs across each project. - Provided and executed solutions to issues that occurred throughout each project lifespan. Show less

Client Service Representative

• Jul 2019 - Nov 2021

- Established and maintained customer satisfaction throughout each client visit. - Fostered supportive relationships aligned with the company's core values that led to customer satisfaction, team and company growth. - Emphasized the importance of customer success through introductions of financial products that would further support client financial needs and goals. - Collaborated with my team to provide the best customer experience. - Detail and Goal oriented… Show more - Established and maintained customer satisfaction throughout each client visit. - Fostered supportive relationships aligned with the company's core values that led to customer satisfaction, team and company growth. - Emphasized the importance of customer success through introductions of financial products that would further support client financial needs and goals. - Collaborated with my team to provide the best customer experience. - Detail and Goal oriented with a strong passion for supporting the growth of teammates and their career goals with the company. - Communicated fluently in English and Spanish. Show less - Established and maintained customer satisfaction throughout each client visit. - Fostered supportive relationships aligned with the company's core values that led to customer satisfaction, team and company growth. - Emphasized the importance of customer success through introductions of financial products that would further support client financial needs and goals. - Collaborated with my team to provide the best customer experience. - Detail and Goal oriented… Show more - Established and maintained customer satisfaction throughout each client visit. - Fostered supportive relationships aligned with the company's core values that led to customer satisfaction, team and company growth. - Emphasized the importance of customer success through introductions of financial products that would further support client financial needs and goals. - Collaborated with my team to provide the best customer experience. - Detail and Goal oriented with a strong passion for supporting the growth of teammates and their career goals with the company. - Communicated fluently in English and Spanish. Show less

Accounting Assistant

• Aug 2018 - Aug 2018

- Entered purchases and expenses into quickbooks online. - Filed transactions, organized vendor and supplier files. - Interoffice communication skills. - Entered purchases and expenses into quickbooks online. - Filed transactions, organized vendor and supplier files. - Interoffice communication skills.

Customer Service Cashier

• Jul 2015 - Mar 2016

- Efficiently took orders, processed payments, and responded appropriately to customer concerns. - Served, prepared, and delivered food orders with a smile and positive engagement. - Upsold additional seasonal and menu items to increase company revenue. - Prioritized food safety and handling. - Effectively resolved food and service issues. - Assisted management with weekly inventory control and stock ordering. - Worked well with teammates and… Show more - Efficiently took orders, processed payments, and responded appropriately to customer concerns. - Served, prepared, and delivered food orders with a smile and positive engagement. - Upsold additional seasonal and menu items to increase company revenue. - Prioritized food safety and handling. - Effectively resolved food and service issues. - Assisted management with weekly inventory control and stock ordering. - Worked well with teammates and management to support team and company growth. - Maintained cleanliness of food stations, dining area, parking lot, restaurant exterior, and restrooms. Show less - Efficiently took orders, processed payments, and responded appropriately to customer concerns. - Served, prepared, and delivered food orders with a smile and positive engagement. - Upsold additional seasonal and menu items to increase company revenue. - Prioritized food safety and handling. - Effectively resolved food and service issues. - Assisted management with weekly inventory control and stock ordering. - Worked well with teammates and… Show more - Efficiently took orders, processed payments, and responded appropriately to customer concerns. - Served, prepared, and delivered food orders with a smile and positive engagement. - Upsold additional seasonal and menu items to increase company revenue. - Prioritized food safety and handling. - Effectively resolved food and service issues. - Assisted management with weekly inventory control and stock ordering. - Worked well with teammates and management to support team and company growth. - Maintained cleanliness of food stations, dining area, parking lot, restaurant exterior, and restrooms. Show less