Tourism agent / helpdesk / online booking system

• Oct 2007 - Present

HELPDESK CONSULTANT- FIT offline requests, group requests, transfer and extras, roundtrips for online reservation system (providers - Hotelbeds, GTA, MIKI, Restel, Tourico and others);- Invoicing and monthly reporting;- Payments towards providers based on statement (weekly or monthly payments);- Customer service – payments, bookouts, complaints, emergencies;- Key account management;- System bug reporting to Tehnical department;- Weekly and monthly newsletter (offers, system info).OPERATIONS ASSISTANT – INTERCRUISES Romania - Receiving private request from cruise clients- Contacting guides and local vendors - Coordinating dispatch for different cruise lines (Costa, Princess Cruises, HAL and other)TICKETING AND ACCOMMODATION AGENT FOR ONLINE SYSTEMResponsabilities:- Issues, re-issues, refunds, insurance, queues, MPD via BSP using AMADEUS Selling Platform;- Invoicing and reporting using TINA backoffice;- Attending local tourism fairs;- Online booking system monitoring;- Online payment system monitoring (payments approval, payment links issuing, monthly reporting);- Customer service – overbookings (airtickets), bookouts (accommodation), complaints, emergencies. Show less

Helpdesk consultant

• 2007 - 2013