Experience

Rabobank New Zealand

• New Zealand
• Banking
• 100 - 200 Employee

• KYC Analyst

  • May 2021 - Present

  Key Responsibilities: • Analysing new account information, client data, documentation for new applications• Assisting with on-boarding new clients• Ability to develop good relationships with other teams and with potential clients• Support with additional projects• The ability to work to a high standard in a high-pressure environment• Liaising with new applicants via email or taking inbound calls in regards to their application, whilst working within KYC/AML compliance standards• To be able to analyze information provided in new application to paint of a picture of the potential customer we are onboarding Show less

• Call Centre Consultant

  • Jun 2019 - May 2021

  Key Responsibilities: • Handling ROS calls, particularly during the pre-application stage• Knowledge of Rabobank’s CDD program• Ability to explain • Completed training in AML/CFT, and are required to apply this in a Call Centre context.• Attention to detail• Adhering to Rabobank processes. • Risk minimization mindset• Responsible for taking inbound and outbound calls for Country Banking, Rabobank Online Savings and Key Account Services• Understanding the customer to be able to provide a great customer experience • Knowledge of products for Country banking and Rabobank Online Savings• Accurately processing customer requests • Recording customer complaints/ feedback• Collating data to generate the daily reporting for KAS • Apart of the sustainability community and Staff council for 2021 • Efficient and organized in working in a fast-paced environment Show less



JR/Duty Free - New Zealand

• New Zealand
• Retail
• 1 - 100 Employee

• Beauty Consultant

  • Jan 2017 - Jun 2019

  Key Responsibilities: • Understanding customer in order to deliver a high quality service to them • Achieve cosmetic sales targets and business goals • Ensure work environment is clean, pristine and inviting for customers • Knowledge of makeup artistry and application • Ability to work in a team environment with flexible work hours • Efficient and organized in working in a fast-paced environment • Managing and monitoring general records, accounting and inventory of the retail stocks • Complete weekly or monthly report of the business activities in the store Key Achievements: • Achieved set sales targets, meeting deadlines set • Delivered outstanding customer experience • Management support of Wellington Store in the absence of a manager • Developed a cultural change by implementing a positive working environment • Updated and implemented store policies that improved the customer experience Show less



Aelia Duty Free

• United Kingdom
• Retail
• 1 - 100 Employee

• Beauty Consultant

  • Oct 2016 - Jan 2017

  Key Responsibilities: • Understanding customer in order to deliver a high quality service to them • Achieve cosmetic sales targets and business goals • Ensure work environment is clean, pristine and inviting for customers • Knowledge of makeup artistry and application • Ability to work in a team environment with flexible work hours • Efficient and organized in working in a fast-paced environment Key Responsibilities: • Understanding customer in order to deliver a high quality service to them • Achieve cosmetic sales targets and business goals • Ensure work environment is clean, pristine and inviting for customers • Knowledge of makeup artistry and application • Ability to work in a team environment with flexible work hours • Efficient and organized in working in a fast-paced environment



Ministry of Social Development (MSD)

• New Zealand
• Government Administration
• 700 & Above Employee

• Junior Payroll Officer

  • Jan 2014 - Apr 2016

  Key Responsibilities • Ensuring all payroll transactions are processed efficiently • Collecting, calculating, and entering data in order to maintain and update payroll information • Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages and reporting on this • Loading new appointees onto CHRIS HR pay system • Resolving payroll discrepancies • Maintaining payroll operations by following policies and procedures • Developing ad hoc financial and operational reporting as needed Key Achievements: • Maintaining a portfolio of 600 employees • Meeting payroll deadlines • Completing ad hoc pay runs • Efficiently processed pay and leave transactions • Successfully implement new employees onto the payroll system • Contributed innovated approaches to improve business processes Show less