Experience

FusionSleep

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Adovcate Supervisor

  • Dec 2013 - Present

  -Establishing exceptional customer service relationships with patients and staff -Monitor staff for compliance with job specific duties.-Accurately complete daily call lists.-Move patients appointments up to fill open slots-Organize numerous inboxes (scheduling, referrals, and reception) -Communicate with the Director of Operations if an issue with the schedule is noticed and provide an innovative solution. -Staff PTO/ timesheets coordination and first level approval.-Communicate patient priorities to members of the operations team, raising issues and priorities regularly and consistently throughout all levels of the organization.-Development of front line policies and procedures in conjunction with management team and to be able to effectively communicate changes to team members-Informs the Operations Team on a weekly basis about the number of lab, DME, consult and follow up appointments scheduled -Review and escalate payment options based upon patient’s financial needs-Patient access and registration -Maintenance of scheduling metrics - such as appointment statistics, creating daily schedules for clinics, sleep studies and DME (metrics to be determined).-Scheduling patient procedures plans for patient service needs and executes Home Study Apnea Test-Obtain insurance information and review the verification of benefits with the patient-Processing payment via payscape and Transfirst-Assisting upper management in employee evaluations



ATLANTA HEART SPECIALISTS, LLC

• United States
• 1 - 100 Employee

• Financial Counselor and Billing Specialist

  • Sep 2016 - Jan 2017

  -Submitting medical claims to insurance companies-Obtaining pre certifications of medical procedures-Patient registration -Providing payment plans for outstanding patient balances-Collections -Submitting medical claims to insurance companies-Obtaining pre certifications of medical procedures-Patient registration -Providing payment plans for outstanding patient balances-Collections



Ryder System, Inc.

• Account Specialist

  • Nov 2012 - Dec 2013

  -Invoicing large corporate accounts-Providing detailed account information-Completing high quality task with time sensitive details-Completing quality checks-Providing exceptional customer service clients -Invoicing large corporate accounts-Providing detailed account information-Completing high quality task with time sensitive details-Completing quality checks-Providing exceptional customer service clients



Contemporary Marketing Group

• Internet specialist/ Customer Service

  • Jun 2008 - Oct 2012

  -Researches and responds to 50+ inbound and outbound calls-Imports and exports product data from SAP Business One-Maintains inventory and digital platform for 200+ products-Manages daily sales in SAP Business One-Responsible for billing 1900+ customers from SAP Business One-Reviews and edits vendor accounts in SAP Business One-Creates credit adjustments to key accounts due to billing errors-Initiates and Enriches online products for IDM/ Homedepot.com-Creates purchase and production orders in SAP Business One-Manages inventory levels and sku information in SAP Business One



Annie Mae

• Head Administrative Assistant

  • Jan 2006 - Feb 2008

  •Liaison for internal and external clients•Handled all official company correspondence•Responsible for scheduling staff•Managed and composed emails/correspondence•Coordinated and organized company files•Collected, filed, faxed and made copies of confidential files for clients•Scheduled daily appointments per clients request •Liaison for internal and external clients•Handled all official company correspondence•Responsible for scheduling staff•Managed and composed emails/correspondence•Coordinated and organized company files•Collected, filed, faxed and made copies of confidential files for clients•Scheduled daily appointments per clients request



Law Offices of HH&P

• Legal Assistant

  • May 2004 - Jun 2006

  Preparing documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters. Also organized and maintained all legal files that were on-site. Preparing documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters. Also organized and maintained all legal files that were on-site.