Experience

Covenant House Florida

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Overnight Program Specialist

  • Nov 2021 - Present

• Overnight Case Manager/Residential Administrator on duty

  • Jan 2017 - Nov 2021

  ▪ Greet all residents unconditionally and aid them to assimilating to the CHF environment.▪ Ensure services rendered to residents are in a culturally competent manner according to CHF Mission, Principles, and Core Values.▪ Communicate respect to all residents and staff. Supervise residents, maintain order, and exercise appropriate judgment at all times.▪ Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, Social Security benefits and others as applicable▪ Complete census reports, assessment tracking and program forms neatly and accurately. ▪ Communicate pertinent information with staff during shift transition. ▪ Prepare residents for discharge so they can maintain and build upon their plan achievements.▪ Ensure consistency in the implementation of program policies. ▪ Work collaboratively with departments to ensure the safety and well-being of all youth in the safe haven via the provision of adequate staffing and appropriate levels of supervision. ▪ Provide support and guidance to program staff utilizing the Individualized Solution Process (ISP).▪ Maintain a clean and safe environment.▪ Communicate with Administrator On-Call as necessary regarding issues in need of further clarification/direction.



Soothe The Psyche Therapy Inc.

• Mental Health Care
• 1 - 100 Employee

• Family Support Counselor

  • May 2014 - May 2015

  ▪ Provided in-home wrap around services to at-risk families. Completed intake, initial family assessments, case plan, and case noted all documentation required for caseload.▪ Developed rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate activities for their individual circumstances ▪ Made referrals to agencies on behalf of the family for follow-up services. ▪ Maintained and case managed daily documentation of client interaction/progress. ▪ Assessed specific customer needs in the areas of medical, transportation, training and education, employment, substance abuse, mental health, domestic violence and other environmental issues, in order to make appropriate referrals for services.▪ Interpreted program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, Social Security benefits and others as applicable.▪ Counseled customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and to make changes.▪ Assign reasonable tasks to be accomplished by the customer.▪ Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of needs.▪ Managed the discharged process once it is determined that the child/family is back on track. ▪ Provided 24-hour on-call assistance for the families served.▪ Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.



Children's Home Society of Florida

• United States
• Non-profit Organizations
• 700 & Above Employee

• Family Assessment Worker

  • Jul 2007 - Jan 2009

  Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children; Linked families to medical providers and other family support services; Maintained individual client files in accordance with agency policies and procedures; Administered research instruments such as tests, observations, and interviews. Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children; Linked families to medical providers and other family support services; Maintained individual client files in accordance with agency policies and procedures; Administered research instruments such as tests, observations, and interviews.