Experience

THE CENTER FOR COLON AND DIGESTIVE DISEASE, P.C

• United States
• Medical Practices
• 1 - 100 Employee

• Office Operations and Medical Assistant

  • Aug 2016 - Present

  • Play a vital role as the first point of contact for over 50 daily visitors that come into the office. • Deliver a wide range of office management and administrative assistance to The Center for Colon and Digestive Disease. • Operate in a customer service capacity providing logistical and clerical support to patients and customers in a medical setting. • Greet and interact with clients and families with respect and courtesy, demonstrating sensitivity to all cultural backgrounds. • Assist with supply management and restocking, meeting management, workspace reset, and kitchen area management. • Resolve, assist, and direct all incoming telephone calls to appropriate parties in a professional and courteous manner. • Gather necessary patient registration information, verify patient insurance eligibility, and prepare charts for visits. • Efficiently and correctly perform work such as typing, scanning, filing, sorting, and distributing mail. Show less



Vision America

• Medical Practices
• 1 - 100 Employee

• Operations and Front Office Team Lead

  • Mar 2015 - Aug 2016

  • Guaranteed that all patients received friendly and efficient service from Vision American. • Planned and integrated operational processes of the front desk department and worked to achieve operational goals. • Enhanced, created, and documented business processes amongst clinic operations and ancillary business teams to ensure the efficiency of clinic operations and resource allocation resulting in quality patient care and profitability. • Discovered, recommended, and integrated new office equipment, tools, and systems that improved financial and operational impact. • Investigated problems with the clinic, office, equipment, systems, and patients by interfacing with teams to quickly drive resolutions. • Participated in trainings, including front and mid-office, to understand responsibilities and assist with process improvements. Show less



Options Medical Weight Loss

• United States
• Medical Practices
• 1 - 100 Employee

• Office Operations and Medical Assistant

  • Oct 2014 - Mar 2015

  • Served as a Subject Matter Expert (SME) for office operations, front office work, and patient flow activities. • Led and facilitated key operations and enhancements to better patient access measures, clinic flow, and patient experience. • Streamlined the operational efficiency and quality of clinical services, including backing Department Supervisors and Team Leaders. • Entered patient insurance and demographic information, including new/updated information into the patient accounting system. • Assessed patient balances and insurance coverages to determine patient financial responsibility, including co-insurance rates. • Partnered with executive, clinical, and operational leadership to accomplish growth and advance in-office logistics. • Coordinated and maintained real-time physician/clinic schedules ensuring that patients were scheduled properly. Show less



The Orthopaedic Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Operation and Medical Assistant

  • Feb 2013 - Oct 2014

  • Rewarded and recognized for performance working in a challenging environment. • Accurately entered, reviewed, and submitted charges for over 60 patient procedures and services daily. • Initiated clinical office operations and assisted 8 physicians with a wide range of healthcare services and procedures. • Oversaw the daily clinical flow, schedules, and functions, ensuring all site Medical Assistants provided quality medical treatment. • Scheduled appointments, completed prior authorizations, processed medication refills, handled referrals, and completed paperwork. • Worked in a patient service capacity providing administrative and clerical support to patients and vendors in a medical setting. • Proactively supported staff working within the clinical area to ensure the smooth operation of the office. Show less