Experience

United Urology Group

• Hospitals and Health Care
• 100 - 200 Employee

• After Hours Specialist

  • Aug 2023 - Present

  • Respond to incoming phone calls after-hours for all sites promptly and in an exceptional quality manner. • Respond to CUA physician requests, assisting them during off-hours to ensure a superior patient experience. • Triage calls, ensuring all appropriate questions asked and documented, recommending appropriate course of action to reach on-call physician, send to the ER or call the office next business day. • Uncover true need of caller through branching questions. • Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs. • Maintain production requirements by handling off-phone work as assigned in a productive manner, wrapping up after-hours calls to return to off-phone work. • Perform other office duties as assigned by manager Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• 988 Crisis Counselor

  • Aug 2022 - May 2023

  Answering calls for 988 crisis and suicidal contacts, building trust and creating a safe space for the LGBTQ youth, assisting with abuse reporting, protocol updates, training, and assigned administrative tasks. Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics. Answering calls for 988 crisis and suicidal contacts, building trust and creating a safe space for the LGBTQ youth, assisting with abuse reporting, protocol updates, training, and assigned administrative tasks. Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics.



Texas Health Resources

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Staffing and Patient Logistics Specialist

  • Mar 2020 - Aug 2021

  Staffing and Patient Logistics Specialist - Collaborates with entity administrative supervisors, patient logistics, patient access and all direct admit sources to ensure proper patient placement; Maintains expertise in TeleTracking to assign beds and communicates information to sending and receiving areas; performs quick registration and notification to physicians of pertinent information such as acct#, room#, ETA etc. Following the established transfer center protocols, engages stakeholders including peers in a professional manner at all times. All actions promote our departmental KPIs of growing volume and keeping patients in the system, while providing safe and efficient patient placement. Show less

• Emergency Room Status Control/Registrar - Status Control

  • Aug 2018 - Mar 2020

  Emergency Room Status Control/Registrar - Status Control - Make sure that all scheduled team members have arrived for scheduled shift, create group skype for team members and clinical staff, process new admission/bed request orders, create lab accounts, reprint armbands for the hospital patients, create standard lunch schedule for team members, and cover lunches. Registrar - accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently, obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures, prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties, prevents denials by ensuring timely notification of admission to insurance carriers, assists patients in understanding financial obligations; collects co-payments, self-pay deposits, maintains customer service and/or productivity guidelines set forth by applicable leadership, and completes other duties as assigned. Show less



Texas Health Resources

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Coordinator

  • Aug 2016 - May 2018

  Coordinate special projects requiring data collection from computer based software programs including EMR(EPIC/Allscripts), and cloud based databases, and process data from existing reports. Successfully negotiate EMR and database to establish trends in lack of adherence to expected service standards by partnering specialists. Having the ability to document information obtained into report to support trending status. Add new providers to Salesforce database. Assist patient navigators in searching for in network providers for patients. Show less

• Patient Navigator

  • Mar 2014 - Aug 2016

  Responsibilities included: receiving and processing referrals from providers, patient care coordinators and discharge planner, assisting the team in educating the patient and family and assist patients with external resource, scheduling /rescheduling /communicating with patients or patients’ families on a timely basis, coordinating pre-admission testing requirements with clinic personnel and patient.

• Front Desk Specialist

  • May 2013 - Mar 2014

  Dallas Family Doctors (Texas Health Medsynergies)Front Desk Specialist – Responsibilities included - Checking in scheduled patients each day, which includes obtaining correct insurance cards, collecting co pays, having patients sign consents, and collecting on previous balances. Check out patients, which includes collecting deductibles, printing after visit summaries, and balancing out for the day. Abstracting, this includes scanning paper charts into the Care Connect (EPIC) electronic system. Show less



Baylor Scott & White Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• NICU Unit Secretary/PCT

  • Jan 2013 - Mar 2013

  Responsibilities included - answering/transferring telephone calls, admitting, transferring, and discharging babies in Eclipsys computer system, working with Tele-tracking to complete NICU admits, recording newborn health data into record book, creating, filing, and breaking down charts, entering charges into system, assisting doctors/nurses with orders, stocking formula room, diapers, and linens, stocking bedside carts with medical supplies, and president of the cleaning committee, trained to remove catheters, remove IVs, take and record vital signs. Show less



Texas Health Resources

• United States
• Hospitals and Health Care
• 700 & Above Employee

• ER Admission Specialist

  • Jan 2011 - Dec 2012

  Obtained accurate financial and complete patient demographic information pertaining to the patient account, ensured proper consents are signed by applicable involved parties, assisted the patient in understanding the financial obligation for payment of their past/present accounts, consistently attempts to collect deposits at time of registration based on notes entered by benefits department and/or financial counselors as needed, ensured that all warnings, online edits are researched and corrected when necessary, utilized bed board in order to track all admits, complete all direct, emergency, and hospital admits, checked in ambulance and/or emergency room patients, run the discharge/shift desk handling all the telephone calls from all the hospital departments, and the outside hospital calls, and successfully search the EAD for a patient medical record number in Invision Gold/Care Connect before creating an account. Show less

• Unit Secretary

  • Feb 2008 - Jan 2011

  Responsibilities included - answering the telephone, entering patients’ health data into Care Connect, transferring and discharging patients in Invision Gold, monitoring Bed board for patient information, keying charges into the system, ordering multiple tests, scheduling appointments for infant clinic, recording patient health data into record book, creating, filing, and breaking down charts, retrieving and recording infant weights on a bulletin board, and assisting doctors and nurses with any patient medical history/records. Show less



PrimaCare Medical Centers

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Representative

  • Jun 2006 - Jan 2008

  Responsibilities included - answering multiple telephones lines, checking in patients, giving patients medical consent, medical history and HIPPA forms, obtaining and verifying insurance information, entering patients correct demographics into the system, creating and filing charts, pulling medical records, checking out patients, collecting the applicable co- pay amount for services, entering data into an spreadsheet, balancing cash, checks, and credit card totals, making thank you cards for patients that are new to the facility, and providing the very best customer service. Show less



City of Dallas

• United States
• Government Administration
• 700 & Above Employee

• Senior Community Service Worker

  • Sep 2004 - Mar 2006

  Reception- answered multiple telephone lines, scheduled appointments, checked in wic participants, and entered new participant information into database. Income Verification- screened wic participants for eligibility, reviewed/file charts. Lab Tech- obtained height, weight, diet/medical history, and hematocrit sample from participants, and plotted growth charts. Voucher Clerk- heavy data entry of participants demographics, lab results, and nutrition code, voucher issuance, scheduled next appointment, filed, and printed daily reports. Teacher- taught nutrition classes for infants, children, and post-partum women and gave healthcare referrals. Show less



SOUTHWEST DIAGNOSTIC IMAGING CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Confirmation Representative

  • Sep 2001 - Mar 2004

  Obtained patients medical history, demographics, and insurance information, coded medical diagnosis, scheduled x-rays, answered multiple telephone lines, and worked in Microsoft Word, Excel, and Outlook. Obtained patients medical history, demographics, and insurance information, coded medical diagnosis, scheduled x-rays, answered multiple telephone lines, and worked in Microsoft Word, Excel, and Outlook.