Experience

Carnegie Mellon University - Heinz College of Information Systems and Public Policy

• United States
• Higher Education
• 100 - 200 Employee

• Assistant Director of Career Services

  • Jul 2021 - Present



Bidwell Training Center Inc

• Higher Education
• 1 - 100 Employee

• Career Services Coordinator

  • Sep 2019 - Jun 2021

  *Placement Officer responsibilities are still part of current role*Standardizing the delivery of Professional Development content across (6) training programs to ensure students receive a consistent experience that aligns with employer needsCreation and implementation of proprietary Career Guide used as supplemental tool to promote growth and progress in Professional Development classesCollaborating with (4) program directors, (2) student advisors and senior leadership to increase student and alumni engagement Assigning required online prevention education/compliance coursework and policies to students across all programs Planning and hosting mock interviews for (3) training programs featuring a multitude of employer partners covering several cross-sections of training-related industriesEnd-to-end coordination of student externship process with students and employersPivoted to provide remote instruction of Professional Development curriculum during 12-week stay-at-home order

• Placement Officer

  • Sep 2018 - Sep 2019

  Developing curriculum and instructing Professional Development course for (3) training programs which involves in-depth, practical application used to hone soft skills, produce professional documents, improve interviewing skills, apply successful job search strategies, etc. Strategically developing and managing relationships with current and prospective employer partners to increase placement opportunities for students Regular attendance of Program Advisory Committee meetings for each training program to receive feedback from employer partners related to workplace needs/employee expectations Successful management of currently enrolled students and graduate population through consistent efforts to build rapport, regular communication and gaining trustConsistently meeting or exceeding 70% accreditation placement benchmark Completion of monthly placement reports documenting student activity related to job search activity and job placement



Dream Center Education Holdings, LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Financial Aid Counselor

  • Jan 2018 - Aug 2018

  Developed, negotiated and finalized student financial plans consistent with financial planning policies and procedures and with Federal/State regulations for awarding aidWorked closely with new, continuing and re-entry students to ensure the financial plan will best meet the student's needsNegotiated payment plansAssisted students/parents with the completion of the FAFSAExplained and collected all documentation required for financial aid Addressed concerns that arose during the financial aid process Worked closely with Graduation Team members – consisting of Admissions & Academic Counseling Maintained consistent communication with students until financially cleared Stayed abreast of any changes that may affect the financial aid processSent files for review in a timely fashion



Specialty Group

• United States
• Hospitality
• 1 - 100 Employee

• Client Services Specialist

  • Dec 2016 - Oct 2017

  Greeted office visitorsScheduled personal and professional appointmentsCopying, faxing, scanning & filingMail distributionHandled client communication via phone and emailUpdated online marketingDocument preparationReport creationRecord & file maintenanceAttended brokerage listing appointments Greeted office visitorsScheduled personal and professional appointmentsCopying, faxing, scanning & filingMail distributionHandled client communication via phone and emailUpdated online marketingDocument preparationReport creationRecord & file maintenanceAttended brokerage listing appointments



ManpowerGroup

• United States
• Staffing and Recruiting
• 700 & Above Employee

• On Site Manager

  • Feb 2015 - Dec 2016

  Ensured production staffing needs were metManaged candidate lifecycleReduced turnover through effective candidate screeningEffectively managed communication between client and candidatesWorked closely with client to develop appropriate training for candidatesCoached and trained candidates for future opportunities to advanceManaged candidate experience, placement, promotions, disciplinary action, termination, etc.Stayed abreast of any changes in relation to HR and hiring practices



Northwood Realty Services

• United States
• Real Estate
• 400 - 500 Employee

• Part-time Sales Associate

  • Aug 2014 - Nov 2016

  Assisted clients with the sale, purchase or lease of residential or commercial propertyGuided clients through pricing their homes using a Comparative Market AnalysisCreated effective marketing strategies to procure an offer expeditiouslyActed a constant resource and ally for the clients I served Assisted clients with the sale, purchase or lease of residential or commercial propertyGuided clients through pricing their homes using a Comparative Market AnalysisCreated effective marketing strategies to procure an offer expeditiouslyActed a constant resource and ally for the clients I served



EDMC

• United States
• Education Management
• 700 & Above Employee

• Financial Intake Specialist

  • Nov 2012 - Mar 2014

  Explained and collected all documentation required for financial aidAddressed concerns that arose during the financial aid processWorked closely with Graduation Team members – consisting of Admissions, Student Financial Services & Academic CounselingMaintained consistent communication with students until financially clearedStayed abreast of any changes that may affect the financial aid processSent files for review in a timely fashion Explained and collected all documentation required for financial aidAddressed concerns that arose during the financial aid processWorked closely with Graduation Team members – consisting of Admissions, Student Financial Services & Academic CounselingMaintained consistent communication with students until financially clearedStayed abreast of any changes that may affect the financial aid processSent files for review in a timely fashion



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Home Entertainment Advisor/Geek Squad Cadet

  • Jan 2011 - Nov 2012

  Assessed customer needs through in-home consultationsCreated proposals, coordinated inventory and Geek Squad employee resources to see projects through completionActed as single point of contact, promptly addressed questions and issuesVisited retail stores in district to build relationships with the sales team, drive in-home consultation sales, learn about current offerings and train others on the HEA customer experienceEvaluated the performance of the Geek Squad installation teamParticipated in ongoing professional development

• Mobile Sales Lead

  • Jun 2008 - Jan 2011

  Assisted customers during new wireless activation and upgrade processAnswered/addressed customer questions and concernsAssisted customers in determining the right wireless network, offered wireless solutions without network or product bias or commissioned based sales goals

• Customer Service Specialist/Hiring & Training Coordinator

  • Oct 2006 - May 2008

  Provided customer assistanceProcessed customer orders and pickupsHandled customer issues, concerns and complaintsAssisted customers during the return/exchange processMoney handling up to $25,000Credit card processingMonitored/oversaw the selection process for both internal and external applicantsAssisted departments in achieving staffing goals