Client Relationship Manager

• Mar 2021 - Present

Assistant Manager Client Services

• Feb 2016 - May 2019

• Led a team to maintain relationship and manage ESOP programs for 60+ clients listed in NYSE/NASDAQ, presented 15 townhalls to 12,000+ participants and ensured inquiry response within 24 hours, achieved 97%+ customer satisfaction • Supervised task assignment for 3 subordinates and coached new hires, acquired 7 promotions for team members • Developed and implemented the first Computershare client listed in Shanghai Stock Exchange with 22,000+ accounts, initiated entire operational… Show more • Led a team to maintain relationship and manage ESOP programs for 60+ clients listed in NYSE/NASDAQ, presented 15 townhalls to 12,000+ participants and ensured inquiry response within 24 hours, achieved 97%+ customer satisfaction • Supervised task assignment for 3 subordinates and coached new hires, acquired 7 promotions for team members • Developed and implemented the first Computershare client listed in Shanghai Stock Exchange with 22,000+ accounts, initiated entire operational process which followed unique regulations under CSRC with local bank and broker • Consulted clients on ESOP plan design, regulation and tax planning, instructed compliance filings to SEC/IRS/SAFE • Directed 12 internal projects to improve operation procedures and enhance dual control, increased 30% accuracy in 2018 • Coordinated 9 privatization projects with Broker and Paying Agents to facilitate plan termination and revenue remittance Show less • Led a team to maintain relationship and manage ESOP programs for 60+ clients listed in NYSE/NASDAQ, presented 15 townhalls to 12,000+ participants and ensured inquiry response within 24 hours, achieved 97%+ customer satisfaction • Supervised task assignment for 3 subordinates and coached new hires, acquired 7 promotions for team members • Developed and implemented the first Computershare client listed in Shanghai Stock Exchange with 22,000+ accounts, initiated entire operational… Show more • Led a team to maintain relationship and manage ESOP programs for 60+ clients listed in NYSE/NASDAQ, presented 15 townhalls to 12,000+ participants and ensured inquiry response within 24 hours, achieved 97%+ customer satisfaction • Supervised task assignment for 3 subordinates and coached new hires, acquired 7 promotions for team members • Developed and implemented the first Computershare client listed in Shanghai Stock Exchange with 22,000+ accounts, initiated entire operational process which followed unique regulations under CSRC with local bank and broker • Consulted clients on ESOP plan design, regulation and tax planning, instructed compliance filings to SEC/IRS/SAFE • Directed 12 internal projects to improve operation procedures and enhance dual control, increased 30% accuracy in 2018 • Coordinated 9 privatization projects with Broker and Paying Agents to facilitate plan termination and revenue remittance Show less

Financial Officer

• Apr 2013 - Jun 2015

• Organized FX Pilot Project with stakeholders to facilitate internal banking function to 66 subsidiaries of Siemens China • Created workflows of cross-border cash management and spot/forward FX deals to reduce transaction costs around 12% • Proposed 4 applications and reported project status to state regulators, consolidated weekly / monthly reports • Negotiated and implemented EUR10+ million cash pool with Deutsche Bank and HSBC, improved collection procedure • Organized FX Pilot Project with stakeholders to facilitate internal banking function to 66 subsidiaries of Siemens China • Created workflows of cross-border cash management and spot/forward FX deals to reduce transaction costs around 12% • Proposed 4 applications and reported project status to state regulators, consolidated weekly / monthly reports • Negotiated and implemented EUR10+ million cash pool with Deutsche Bank and HSBC, improved collection procedure

Operational Specialist

• Oct 2008 - Apr 2013

• Enhanced relationship with institutional clients (MNC/FI/MME/SME) by communicating and resolving 1,000+ inquiries and investigations, with zero overdue record for 4 years • Executed 200+ Cash Management, SWIFT enquiries and FX transactions per day, ensured outstanding rate under 5% • Controlled compliance check on BOP, AML and capital registration, ensured 99%+ following SAFE/PBOC regulations • Analyzed transactional data to monitor risk control and consolidate internal/external… Show more • Enhanced relationship with institutional clients (MNC/FI/MME/SME) by communicating and resolving 1,000+ inquiries and investigations, with zero overdue record for 4 years • Executed 200+ Cash Management, SWIFT enquiries and FX transactions per day, ensured outstanding rate under 5% • Controlled compliance check on BOP, AML and capital registration, ensured 99%+ following SAFE/PBOC regulations • Analyzed transactional data to monitor risk control and consolidate internal/external reports, achieved 90%+ inspections Show less • Enhanced relationship with institutional clients (MNC/FI/MME/SME) by communicating and resolving 1,000+ inquiries and investigations, with zero overdue record for 4 years • Executed 200+ Cash Management, SWIFT enquiries and FX transactions per day, ensured outstanding rate under 5% • Controlled compliance check on BOP, AML and capital registration, ensured 99%+ following SAFE/PBOC regulations • Analyzed transactional data to monitor risk control and consolidate internal/external… Show more • Enhanced relationship with institutional clients (MNC/FI/MME/SME) by communicating and resolving 1,000+ inquiries and investigations, with zero overdue record for 4 years • Executed 200+ Cash Management, SWIFT enquiries and FX transactions per day, ensured outstanding rate under 5% • Controlled compliance check on BOP, AML and capital registration, ensured 99%+ following SAFE/PBOC regulations • Analyzed transactional data to monitor risk control and consolidate internal/external reports, achieved 90%+ inspections Show less

Tester

• Jul 2007 - Dec 2007

• Scheduled 2 projects to complete regular testing plans and consolidated product defects for developer to fix • Coordinated Customer Identity Information Integration project under NOVA 07.8 upgrade with nationwide branches • Scheduled 2 projects to complete regular testing plans and consolidated product defects for developer to fix • Coordinated Customer Identity Information Integration project under NOVA 07.8 upgrade with nationwide branches