Tianna Francois, MBA
Manager of Human Resources at Education Opens Doors, Inc.- Claim this Profile
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Bio
Aaron Duke
Tianna is a must have leader in your HR organization. She joined my team a few months before Covid hit, changing our 4000+ workforce from 100% in office to 95% remote. She had just gotten up to speed on our legacy programs and processes leading our Employee Recognition program. Then the world changed, and along with it the nature of keeping employees connected and engaged. We trusted Tianna to stay ahead of the curve. She learned new technologies, adopted new mindsets and stayed close to the evolving needs of employees. She was instrumental in leading our Recognition program from a reactive approach to proactively finding the opportunities that work from home brings. Tianna was unable to escape the personal impact of Covid as she had to relocate her family to Texas. And, because we are a California state agency requiring all employees to reside within the state, we reluctantly have to part ways. If you are looking for an HR Professional to lead your team to perform better and stay more connected in this new normal, I highly recommend you hear what she has to offer.
Angela Harder
Having worked with Tianna for the past several years in the Employee Engagement/Culture space at State Fund, I am happy to recommend her for future opportunities. Tianna is an excellent project manager. She also is a gifted facilitator, especially in the virtual setting. As the manager of Corporate Social Responsibility at State Fund, I've several times relied on Tianna to host Webinars with hundreds of people in attendance. She was always polished and is able to create a welcoming environment. Her ability to successfully serve our customers in an HR setting is exceptional. Her attention to detail, organization and timeliness make her an asset and delightful co-worker.
Aaron Duke
Tianna is a must have leader in your HR organization. She joined my team a few months before Covid hit, changing our 4000+ workforce from 100% in office to 95% remote. She had just gotten up to speed on our legacy programs and processes leading our Employee Recognition program. Then the world changed, and along with it the nature of keeping employees connected and engaged. We trusted Tianna to stay ahead of the curve. She learned new technologies, adopted new mindsets and stayed close to the evolving needs of employees. She was instrumental in leading our Recognition program from a reactive approach to proactively finding the opportunities that work from home brings. Tianna was unable to escape the personal impact of Covid as she had to relocate her family to Texas. And, because we are a California state agency requiring all employees to reside within the state, we reluctantly have to part ways. If you are looking for an HR Professional to lead your team to perform better and stay more connected in this new normal, I highly recommend you hear what she has to offer.
Angela Harder
Having worked with Tianna for the past several years in the Employee Engagement/Culture space at State Fund, I am happy to recommend her for future opportunities. Tianna is an excellent project manager. She also is a gifted facilitator, especially in the virtual setting. As the manager of Corporate Social Responsibility at State Fund, I've several times relied on Tianna to host Webinars with hundreds of people in attendance. She was always polished and is able to create a welcoming environment. Her ability to successfully serve our customers in an HR setting is exceptional. Her attention to detail, organization and timeliness make her an asset and delightful co-worker.
Aaron Duke
Tianna is a must have leader in your HR organization. She joined my team a few months before Covid hit, changing our 4000+ workforce from 100% in office to 95% remote. She had just gotten up to speed on our legacy programs and processes leading our Employee Recognition program. Then the world changed, and along with it the nature of keeping employees connected and engaged. We trusted Tianna to stay ahead of the curve. She learned new technologies, adopted new mindsets and stayed close to the evolving needs of employees. She was instrumental in leading our Recognition program from a reactive approach to proactively finding the opportunities that work from home brings. Tianna was unable to escape the personal impact of Covid as she had to relocate her family to Texas. And, because we are a California state agency requiring all employees to reside within the state, we reluctantly have to part ways. If you are looking for an HR Professional to lead your team to perform better and stay more connected in this new normal, I highly recommend you hear what she has to offer.
Angela Harder
Having worked with Tianna for the past several years in the Employee Engagement/Culture space at State Fund, I am happy to recommend her for future opportunities. Tianna is an excellent project manager. She also is a gifted facilitator, especially in the virtual setting. As the manager of Corporate Social Responsibility at State Fund, I've several times relied on Tianna to host Webinars with hundreds of people in attendance. She was always polished and is able to create a welcoming environment. Her ability to successfully serve our customers in an HR setting is exceptional. Her attention to detail, organization and timeliness make her an asset and delightful co-worker.
Aaron Duke
Tianna is a must have leader in your HR organization. She joined my team a few months before Covid hit, changing our 4000+ workforce from 100% in office to 95% remote. She had just gotten up to speed on our legacy programs and processes leading our Employee Recognition program. Then the world changed, and along with it the nature of keeping employees connected and engaged. We trusted Tianna to stay ahead of the curve. She learned new technologies, adopted new mindsets and stayed close to the evolving needs of employees. She was instrumental in leading our Recognition program from a reactive approach to proactively finding the opportunities that work from home brings. Tianna was unable to escape the personal impact of Covid as she had to relocate her family to Texas. And, because we are a California state agency requiring all employees to reside within the state, we reluctantly have to part ways. If you are looking for an HR Professional to lead your team to perform better and stay more connected in this new normal, I highly recommend you hear what she has to offer.
Angela Harder
Having worked with Tianna for the past several years in the Employee Engagement/Culture space at State Fund, I am happy to recommend her for future opportunities. Tianna is an excellent project manager. She also is a gifted facilitator, especially in the virtual setting. As the manager of Corporate Social Responsibility at State Fund, I've several times relied on Tianna to host Webinars with hundreds of people in attendance. She was always polished and is able to create a welcoming environment. Her ability to successfully serve our customers in an HR setting is exceptional. Her attention to detail, organization and timeliness make her an asset and delightful co-worker.
Experience
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Education Opens Doors, Inc.
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Manager of Human Resources
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Sep 2022 - Present
Responsible for overseeing organizational culture, talent acquisition, and HR procedures for the organization. Responsible for overseeing organizational culture, talent acquisition, and HR procedures for the organization.
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State Compensation Insurance Fund
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United States
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Insurance
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700 & Above Employee
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Human Resources Professional
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Dec 2019 - Jul 2022
Associate Governmental Program Analyst, Human Resources • Project manager for organization wide virtual events: Veterans Day, Turkey Give-Away, Year-End Event • Lead project manager responsibilities include: analyzing and coordinating the schedule, timeline, procurement, staffing, and budget of each event on a per project basis. • Lead and guide the work of technical staff • Served as main as a point of contact for staff… Show more Associate Governmental Program Analyst, Human Resources • Project manager for organization wide virtual events: Veterans Day, Turkey Give-Away, Year-End Event • Lead project manager responsibilities include: analyzing and coordinating the schedule, timeline, procurement, staffing, and budget of each event on a per project basis. • Lead and guide the work of technical staff • Served as main as a point of contact for staff • Recognition analyst responsible for supporting in the improvement of employee engagement and recognition initiatives across the organization • Independently provides analysis, coordination, facilitation, and operational support for the Center of Culture in Corporate Human Resources • Calculate monthly and quarterly budget statistics and present results to senior leadership in operational review • Leads employee recognition initiatives, the talent referral program and the retirement program
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Emerging Leader
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Jun 2017 - Dec 2019
Associate Governmental Program Analyst, Emerging Leader Program: A two-year leadership development program consisting of leadership curriculum and rotational assignments listed below. Workers’ Compensation Claims Adjuster Human Resources Professional Workers’ Compensation Insurance Representative
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Supervisor, Customer Service New Employee Experience
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Sep 2015 - Jan 2017
An acting role as a manager includes a rotational leadership position in combination with taking high risk escalation calls. In management: Responsible for customer experience as a supervisor in a high volume call center. Issued performance and code violation plans. Selected Accomplishments: • Improved overall metric results of technical team by 27 spots in stack rank performance. • Led a team of newly hired representatives to perform in the top 10% of the center. • Drove… Show more An acting role as a manager includes a rotational leadership position in combination with taking high risk escalation calls. In management: Responsible for customer experience as a supervisor in a high volume call center. Issued performance and code violation plans. Selected Accomplishments: • Improved overall metric results of technical team by 27 spots in stack rank performance. • Led a team of newly hired representatives to perform in the top 10% of the center. • Drove consistent and measureable results. • Coordinated work activities to help meet quality requirements. • Monitored daily performance in accordance to established guidelines. • Issued performance and code violation plans.
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Customer Relations Specialist
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Sep 2010 - Sep 2015
As a customer relation/retention specialist delivered overall leading and high performing call metrics in a call center environment.. Selected Accomplishments: • Recognized nationally across Verizon for superior call taking in Verizon’s Call of Fame. • Selected for superior performance in call metric to participate in a leadership development program, out of 500 applicants. • Delivered strong results in taking high risk, escalation and retention customer calls. • Inbound… Show more As a customer relation/retention specialist delivered overall leading and high performing call metrics in a call center environment.. Selected Accomplishments: • Recognized nationally across Verizon for superior call taking in Verizon’s Call of Fame. • Selected for superior performance in call metric to participate in a leadership development program, out of 500 applicants. • Delivered strong results in taking high risk, escalation and retention customer calls. • Inbound call taking, account support, utilization of microsoft office, and multi-tasking.
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Education
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2006 - 2010
California State University-Sacramento
Bachelor of Arts (B.A.), Psychology -
2014 - 2017
University of Phoenix
Master of Business Administration (M.B.A.), Business
Community
