Experience

Aura Management

• United States
• Advertising Services
• 1 - 100 Employee

• Corporate Trainer

  • Sep 2021 - Present



First Watch Restaurants

• United States
• Food and Beverage Services
• 700 & Above Employee

• Server Team Lead

  • Feb 2018 - Sep 2021

  I developed and implemented strategies to enhance team performance, improveprocesses and boost results. Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach. Instructed new team members on correct procedures for all areas of operations. Provided hands-on training services to maximize employee efficiency. Stayed up to date on requirements of all team positions to optimize training. Composed descriptive notes, basic reports and maintained documentation. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Resolved customer concerns with friendly and knowledgeable service. Operated POS terminals to input orders, split bills and calculate totals.Assisted management with closing duties such as running end of day reports, and cashing out all other FOH employees.