Experience

Reyes Coca-Cola Bottling

• United States
• Food and Beverage Services
• 700 & Above Employee

• Human Resources Coordinator

  • Jul 2021 - Present



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Human Resources Coordinator

  • Mar 2021 - Aug 2021

  Assist with all internal and external HR related inquiries or requests. Completing over 30 e-care tickets a day Maintain digital copies of employees' records. Assist with performance management procedures. Schedule meetings, HR events and maintain agendas. Perform orientations and update records of new staff. Produce and submit reports on general HR activity. Support other assigned functions. Keep up-to-date with the latest HR trends and best practice. Assist with all internal and external HR related inquiries or requests. Completing over 30 e-care tickets a day Maintain digital copies of employees' records. Assist with performance management procedures. Schedule meetings, HR events and maintain agendas. Perform orientations and update records of new staff. Produce and submit reports on general HR activity. Support other assigned functions. Keep up-to-date with the latest HR trends and best practice.



SP Data Digital

• Canada
• Business Consulting and Services
• 500 - 600 Employee

• Human Resources Coordinator

  • Aug 2019 - Mar 2020

  Assist with all internal and external HR related inquiries or requests. Maintain both hard and digital copies of employees' records. Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts. Assist with performance management procedures. Schedule meetings, interviews, HR events and maintain agendas. Coordinate training sessions and seminars. Perform orientations and update records of new staff. Produce and submit reports on general HR activity. Support other assigned functions. Keep up-to-date with the latest HR trends and best practice. Show less



Detroit Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• HR Information Associate

  • Jul 2014 - Aug 2019

  Provided full-spectrum HR support for 12,000+ employees within an award-winning, multi-location health system. Helped drive key HR initiatives, assisted with talent acquisition, and played a key counsel role to business leaders/managers on employee relation issues. • Jumped in to realign faltering “paper to electronic” personnel file project. Co-created a manual based on a hands-on system usage approach that fully and quickly trained users on system functionality. Efforts immediately placed project back on track and set the groundwork for quick document scanning. • Maintained highly efficient HR operations by organizing and maintaining all employment-related records with a focus on the utmost confidentiality. Ensured proper storage and retrieval of files, quickly and accurately updated documents, and responsibly destroyed all outdated papers as needed. • Adeptly handled key administrative activities — processing all incoming and outgoing correspondence for various facilities, performed data entry, scanned files into system, and answered departmental inquiries. • Processed employee status changes, including terminations, promotions, increases, and transfers. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Feb 2012 - Jul 2014

  Handled financial transactions at a high-volume branch for one of the largest banking institutions in the United States. • Consistently maintained an excellent drawer balancing record of zero shortages or overages while performing numerous account transactions, including check cashing, withdrawals, deposits, and loan payments. • Provided exceptional customer service — educating customers on the latest account offerings, online service capabilities, mobile apps, and more to ensure clients had superior banking experiences. • Helped branch through a short-staffed period, taking on extra hours and continually adjusting work schedule to ensure clients’ needs were always addressed. • Played a key role in enhancing branch security, working with senior leaders and colleagues to devise new security measures and procedures to prevent incidents. • Fully complied with all established governmental banking policies, procedures, and regulations, and routinely handled fraud prevention tasks. Show less



Asset Acceptance LLC

• United States

• Debt Collections Representative

  • Jun 2009 - Oct 2010

  Assisted consumers with account inquiries, performed data entry, and mailed out collection account information/offers. Handled ~500 daily inbound/outbound collection calls and routinely collected ~$2K per shift. Processed client files utilizing skip trace and scheduled payment due dates. Orchestrated incoming payment options to assist customers in settling existing debts. Assisted consumers with account inquiries, performed data entry, and mailed out collection account information/offers. Handled ~500 daily inbound/outbound collection calls and routinely collected ~$2K per shift. Processed client files utilizing skip trace and scheduled payment due dates. Orchestrated incoming payment options to assist customers in settling existing debts.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Assistant Manager Trainee

  • Nov 2007 - Jun 2009

  Handled inbound and outbound collection calls and scheduled delivery/pick up of merchandise. Assisted new and existing customers with new purchases to ensure a better rental experience. Conferred with customers in person and via phone to provide service and product information. Processed all orders and account information and actively resolved customer grievances via processing of refunds/exchanges/billing adjustments. Handled inbound and outbound collection calls and scheduled delivery/pick up of merchandise. Assisted new and existing customers with new purchases to ensure a better rental experience. Conferred with customers in person and via phone to provide service and product information. Processed all orders and account information and actively resolved customer grievances via processing of refunds/exchanges/billing adjustments.