Engagement and Adoption Lead

• Nov 2022 - Present

Change Management Specialist

• Jan 2022 - Nov 2022

Care Operations Case Manager

• Oct 2021 - Jan 2022

Case manager with a roster of 16-20 clients and 10 direct reports. Coordinating service teams for insurance authorization, provider and client schedules, recruiting and utilization of services for Ohio, Georgia and Indiana USA.Stakeholder relationship management between insurance providers, clients and clinicians to curate care teams for ABA therapy with successful client management and satisfaction. Team coordination between Care Operations and Clinical Operations to comply with best practices and facilitate exceptional utilization.

Primary Care Office Administrator - Training Coordinator

• Jan 2021 - Sep 2021

Managed technology process for two, busy Family Physicians and rapidly growing patient base, approximately 1,700 patients.Coordinated e-faxing and e-referral system through EMR.Organized training for staff in Practice Solutions EMR and Ocean e-referral procedures and protocol.Created Medical Office Administrator training manual. Organize office staff training and onboarding and physician training for various new systems.Liaised with specialist offices, pharmacies, hospitals, surgeons and regional programs for high needs patients.Implemented multiple new efficiency systems to physician practice such as; LHIN funded language services, Ocean eReferral system and Ontario preventative care bonus.

Client Services, Program Administration - Diabetes Education

• Aug 2016 - Aug 2020

Manage and maintain Diabetes provider schedules, group classes and referrals. Forecast program schedules to ensure deadlines for referrals are maintained. Provide orientation, ongoing support, coaching and monitoring in order to meet the requirements of KDCHC for new staff, students and volunteers.Provide support, training, monitoring and on-going communication for IT projects in the Diabetes Education program.Liaise with external referral sources, including the Regional Coordination Centre and referring primary care and specialists offices.Develop and monitor operating budgets for assigned projects/programs and ensure expenditures remain within budget.Collecting and recording client and service delivery data and information. Creating, updating, and maintaining all program electronic client charts.Supervise Volunteer Receptionist Team to ensure that visitors/clients experience is exceptional.Maintain client satisfaction calls, surveys and feedback for Leadership implementation.

Client Support Worker

• Jul 2016 - Sep 2016

Assist clients who are in need of specific support or accompaniment with health related resourcesAccompany clients in the community and orient them to community agencies and resources, discuss programs and services that might be helpful to themGuide and support clients in a strenghths-based approach to complete necessary forms and seek out resources to advocate for their own health needsRefer clients to Primary Healthcare providers and make any necessary referrals to the Allied Health team at KDCHC Assist in any legal or health related appeals process with regards to Ontario Disability Support Program or housing and living needs in the Waterloo Region

Volunteer Services Assistant

• Jun 2015 - Sep 2016

Assist the Coordinator of Volunteers in various roles such as: ongoingrecruitment, orientation, development of peer training and volunteer advocacy.Support volunteers to foster meaningful placements, build their own capacitythrough a strengths-based approach; research and refer to community resources.Collaborate with staff leads/coordinators to assist in the development of volunteer rolesappropriate to developing programming and increasing community capacity.Supervise and train student placement from Social Services Worker Program atConestoga college.Directly supervise 25 volunteers at KDCHC’s Main Information Desk.Coordinate Volunteer appreciation events and ongoing volunteer training.Assist in quarterly and yearly program budgets.

Digital Marketing, Public Relations & Administrative Coordination

• Apr 2010 - Jul 2020

I have worked as a freelance Digital Marketing, Public Relations & Administrative Coorinator since 2010 in various industries for a variety of clients.I specialize is getting new brands or new entrepreneurs noticed online. My unique style blends my expertise in administrative coordination with my background in public relations. I have a genuine passion and skills in: Digital marketingContent writing Copywriting Social media strategy Promotions & Campaigns

Yoga Instructor

• Aug 2008 - Jul 2020

I am a certified Yoga Instructor, Training facilitator, Mindfulness Based Stress Reduction facilitator, and Reiki practitioner. I have taught Yoga in various locations across Ontario, and in the United States. My specialty and specific training is working with special populations. Some of the populations I work with are individuals or groups with physical and/or cognitive disabilities , children and youth, expectant mothers, mothers and babies, seniors with mobility issues, individuals with chronic pain. You can find out more about my classes, training, and schedule by contacting me personally.

Reception Clerk (Outpatient Client Services)

• Feb 2014 - Dec 2014

Connect with clients to assess resource needs, make referrals to community partners.Assist client in completing necessary medical or government forms such as: Ontario Disability Support Program, Workplace Safety Insurance Board, Motor VehicleAccident forms, Dept of Veteran Affairs and Disability Transportation Accommodations.Assist a diverse community of clients from a strengths-based approach, working closelywith marginalized groups, those experiencing poverty or housing security issues, seniorson a low income and newcomers to Canada.Coordinate and maintain client files, practitioner schedules and transportation.

Junior Production Room Clerk

• Aug 2013 - Jan 2014

Prepare internal medical documents for medical assessors, as well as assisting in shipment of documents to external assessors. Generate daily and weekly schedules for preparation of medical documents.Complete time sensitive tasks for intake coordinators, clinical coordinators and managers including but not limited to; filing, photocopying, scanning, and liaising with medical assessors to ensure successful completion of assessments pertaining to file documents.Ensure that all medical assessors receive medical briefs, directions and payment invoice in a timely and secure manner. Assist in preparation of all shipment of medical documents leaving West Park Assessment Centre to various medical assessors or legal offices.

Owner, Studio Director

• Sep 2011 - Jun 2013

​Created and facilitated satellite programming for seniors’ wellness and youth wellnessthrough the Toronto and Peel District School Board.Led orientation, training and supervision to all staff instructors.Organized community events for the Business Improvement Area, buildingsuccessful community partnerships.Worked with over 20 independent contractors and teachers as well as communitysatellite programsInstructed weekly community yoga classes and monthly events and trainingCreated and maintained a marketing and communications strategy for the studio

Executive Assistant to Corporate Chef/ Director of Operations

• Dec 2006 - Nov 2010

- Directly supported the CEO operating 10 restaurant locations and 3 Toronto Festivals- Worked alongside Corporate Chef/Director of operations to support 70 kitchen staff in human resources and workplace health and safety. - Directly supported the CEO operating 10 restaurant locations and 3 Toronto Festivals- Worked alongside Corporate Chef/Director of operations to support 70 kitchen staff in human resources and workplace health and safety.