Tiana Bueno, aPHR

People Experience Advisor at Sony Interactive Entertainment
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area

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Credentials

  • Associate Professional in Human Resources (aPHR)
    HR Certification Institute - HRCI
    May, 2019
    - Nov, 2024

Experience

  • Sony Interactive Entertainment
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • People Experience Advisor
      • Oct 2020 - Present

      - Manage assigned case load of ServiceNow tickets timely and accurately.- Complete Workday employee-related transactions as needed.- Work with excel files for various projects.- Lead New Hire Orientations- Use sound judgment and intuition to identify and raise potentially litigious or problematic issues- Identify and escalate inconsistent processes, policies, and practices- Provide input, insight, and feedback relative to the development and implementation of resource materials, tools, and shared service practices- Collaborate with tier 2 to build and refine tier 0 reference materials and documentation- Present and provide anecdotal feedback and perspective to the People Experience Team to shape objectives and enhancements Show less

    • HR Concierge (Contract)
      • Mar 2020 - Oct 2020

      - Reference policies, procedures, and practices to ensure consistent and accurate responses to employees related issues and/or inquiries.- Perform HR administration transactions in respective applications as appropriate, within service level agreements with a high degree of accuracy and adherence to written procedures- Perform monitoring procedures of on-boarding and off-boarding processes to maintain compliance, practices, and data integrity- Help with background screening in HireRight.- Audit source documents for accuracy and completion of data input- Manage files and documents in accordance with policy- Work with HR and payroll team to ensure all data is received and completed within service level agreement time frames- Generate, review, address issues and make any necessary changes in Workday- Completing verification of employment requests for 3rd parties as requested by employees Show less

  • Masons of California
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Human Resources Administrator
      • Sep 2018 - Mar 2020

      - Coordinate the recruitment process; write and post job advertisements, receive and log resumes, meet with hiring managers, ensure compliance with recruitment policy, participate and conduct interviews, complete reference checking as necessary, process new hire paperwork, and coordinate new employee orientation sessions. - Respond to employee and manager inquiries regarding benefits, recruitment, policies, procedures and other human resources related matters. - Oversee the maintenance of HRIS database; enter new/current/terminating employee data, modify data fields as needed, create reports as needed and requested; work with payroll department as needed. - Coordinate the termination process; conduct exit interviews, process needed paperwork. - Maintain monitoring system for performance reviews, employee health screenings, certification updates, etc. Communicate with managers to obtain needed information. - Create and revise a variety of HR forms as needed. - Assist in conducting employee incident investigations; write-up minutes, correspondence and reports as needed. - Assist in coordinating annual events such as Employee Satisfaction Survey, Open Enrollment, etc. - Maintain personnel files, office supplies, forms, new hire packets, etc. Show less

  • Masonic Homes of California
    • Non-profit Organization Management
    • 100 - 200 Employee
    • Transportation Coordinator
      • Jul 2017 - Sep 2018

      - Supervise employee performance and ensure safety compliance with staff.- Train staff on policies, procedures, and new technologies.- Create schedules and assign daily tasks to drivers.- Monitor transportation budget to ensure that funds are properly utilized.- Serve as a point of contact for clients (established positive relationships and managed complaints in a timely manner).

    • Administrative Assistant
      • Jun 2015 - Jul 2017

      - Created spreadsheets and presentations for corporate staff.- Established and implemented administrative policies and procedures. - Resolve administrative problems by preparing reports, analyzing data, and identifying solutions. - Scheduling and assigning projects to team members. - Performed various secretarial/clerical duties such as documenting, photocopying, mailing, and filing.

    • Resident Services Assistant
      • Jun 2014 - Jun 2015

      - Purchase supplies and research options for best pricing.- Reconcile credit card statements, reimburse petty cash, audit returns, and fill out expense reports. - Screen telephone calls, manage inquiries, and direct them as appropriate. - Write up procedures for resident shopper duties.

Education

  • California State University - East Bay
    Bachelor of Science - BS, Health/Health Care Administration/Management

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