Project Manager, Tech systems

• Jan 2023 - Present

Inside Sales Manager

• Apr 2019 - Nov 2022

• Led diverse team of 18 Sales Representatives, across states, generating over $200,000,000 annually utilizing CCaaS handling on average 9k inbound and outbound calls, monthly• Recruited, onboarded, trained, mentored and coached members of the team, promoted 7 direct employees to leadership roles across the company and maintained average team employee tenure of 5+ years• Spearheaded 7+ initiatives for Direct-to-Consumer growth• Encouraged relationships and held team building activities between Field Sales and Inside Sales• Facilitated company transition to working remote within 2 business days while maintaining growth• Schedule and host video conference meetings utilizing Zoom and Teams• Developed and presented training materials, mapping operational workflows and creating SOPs for companywide access to pre-existing and new processes & procedures utilizing Word, PPT and Lucidchart• Partnered with Executive Leadership, Directors, IT and stakeholders to select, map and implement new CRM and Contact Center phone system• Created Business Requirement documents for 3 key projects to optimize workflow and encourage growth• Partnered directly with Operations, Quality Assurance and Training & Development to optimize and maintain excellent customer experiences Show less

Sales Supervisor

• Aug 2017 - Apr 2019

• Attended quarterly sessions with SalesMuscle founder utilizing Predictive Index on employees to develop sales approach techniques on each person's own natural behavior• Educated Inside Sales team to effectively explain PACE finance as offered by Ygrene and answer common questions about eligible Home Improvement scopes of work• Pioneered a consecutive 60% growth of annual revenue year over year, drove team to exceed $200,000,000 in annual revenue consistently• Collaborated with Marketing on key strategies to drive Direct to Consumer growth, including research of website user trends as related to Homeowners needing home improvements • Utilize CRM to qualify Leads and convert to Opportunities, oversee Accounts• Build and maintain team’s weekly and daily schedules using WFM software Show less

Regional Sales Coordinator

• May 2017 - Aug 2017

• Coordinated communications between Operations, Sales and Contractors• Drove initiative to entice Field Sales to begin utilizing Salesforce to track daily appointments and calls• Utilized Salesforce and Data Visualization tool, Qlik, to create monthly KPI dashboards to track monthly B2B growth

Lead Pipeline Coordinator

• Mar 2015 - May 2017

Lead Transportation Security Officer

• Jul 2014 - Mar 2015

• Trained and developed team of 7 on professional skills to quickly adapt to new quarterly Federal requirements • Strategically plan team’s daily roles to accomplish workload in accordance with established priorities • Monitor, report and present the status of security measures enforced throughout each day • Trained and developed team of 7 on professional skills to quickly adapt to new quarterly Federal requirements • Strategically plan team’s daily roles to accomplish workload in accordance with established priorities • Monitor, report and present the status of security measures enforced throughout each day

CBRN Specialist

• Aug 2008 - Mar 2015

• Continually abide by the seven core Army Values: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage • Trained to work as a member of a team, while providing leadership to lower enlisted and following guidance of higher-ranking leaders • Continually abide by the seven core Army Values: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage • Trained to work as a member of a team, while providing leadership to lower enlisted and following guidance of higher-ranking leaders