Account Executive

• Aug 2023 - Present

Professional Realtor®️

• Sep 2020 - Present

🔘 Customer Market Analysis, Okta- Cloud Brokerage, kvCORE, Sky slope, Showing Time, Canva 🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc. 🔘 Customer Market Analysis, Okta- Cloud Brokerage, kvCORE, Sky slope, Showing Time, Canva 🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc.

Promoted- Customer Solutions, HR Assistant, Client Service Administrator, Executive Assistant

• Apr 2016 - May 2023

🔘 Promoted from customer support roles to Executive Assistant contracts collaborating with c-level executives. Offered 3 permanent roles out of 5 assignments successfully completed. 🔘 Companies Include: ASR Group (Domino Sugar), BGE Home, PeopleReady, Len The Plumber, Ductz International, The Dominion Group, Durasein 🔘 Various Customer Facing, Human Resources & Administrative Assistant Roles where I supported various company departments consistently collaborating alongside Human Resources, Support Staff and C-level Execs in completion of demanding projects including but not limited to : full cycle recruiting, new hire orientation, onboarding, reporting, real estate round table presentations, company travel, scheduling, auditing, project completion, dispatching, phone calls, auditing, compliance, event planning, etc. 🔘 Third-Party Vendor Management, HR culture, and diversity lead real estate mastermind, Implemented and enforced Scrum principles/practices, facilitated continuous improvement (CI), identified and removed team impediments 🔘 Technology: CRM: SalesForce, HRIS: ADP, Paychex Flex, Zenefits, Workday, Peoplesoft ATS: ClearCompany, ZipRecruiter, Paychex flex, ADP, SuccessFactors, Zenefits, Microsoft Office, Workday, SalesForce, Paychekplus, Kronos, Esker, Workday, Clear Company, Peoplesoft, Microsoft Teams, Trello, Voya Show less

Professional Realtor®️

• Jan 2023 - Mar 2023

🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc. 🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc.

Account Executive

• Jan 2019 - Jul 2021

Temporary to permanent position Temporary to permanent position

Professional Realtor®️

• Jul 2020 - Aug 2020

🔘 Customer Market Analysis, Lead Generation, Auto Dialing Software, REDX, DocuSign, etc. 🔘 Customer Market Analysis, Lead Generation, Auto Dialing Software, REDX, DocuSign, etc.

Professional Realtor®️

• Mar 2017 - Jun 2020

🔘 Sales Force - Listing Agent - Buyers Agent - Investors Agent - First Time Home Buyers - Customer Market Analysis 🔘 Sales Force - Listing Agent - Buyers Agent - Investors Agent - First Time Home Buyers - Customer Market Analysis

Contracts Specialist & Appointment Assistance Coordinator

• Mar 2015 - Nov 2016

Unemployment Insurance Adjudicator

• Apr 2014 - Apr 2015

Customer Solutions Specialist

• Mar 2013 - Mar 2014

🔘 Managed 60-100 calls per day while maintaining a high level of customer service and resolving customer issues in a timely and efficient manner. 🔘 Played a key role in driving customer loyalty and retention, contributing to the overall success of the organization. 🔘 Received multiple awards and recognition for my exceptional customer service skills, including the "Top Performer" award for consistently exceeding performance metrics. 🔘 Effectively utilized customer relationship management (CRM) and other software systems to manage customer cases, document interactions, and provide follow-up support. Used these tools to track and analyze customer data, identify trends, and develop insights to improve customer experience and support strategies. 🔘 Acted as a subject matter expert on the software tools and systems used in the customer solutions department, providing training and support to colleagues and contributing to process improvement initiatives. 🔘 Leveraged data and insights from the software tools to provide recommendations and insights to cross-functional teams and senior leadership, driving improvements in customer support processes and strategies. 🔘 Handled customer inquiries, disputes, and fraud claims, and worked closely with cross-functional teams to resolve complex issues and provide a seamless customer experience. 🔘 Maintained a high level of knowledge on PayPal products, policies, and procedures to ensure accurate and effective communication with customers. 🔘 Used active listening and problem-solving skills to empathize with customers and address their needs, leading to high customer satisfaction and retention rates. 🔘 Maintained detailed records of customer interactions and utilized various tools and systems to manage cases and provide follow-up support. 🔘 Collaborated with team members and management to share best practices and identify areas for improvement in processes, tools, and training. Show less

B2B Sales Consultant

• Feb 2011 - Dec 2013

Assistant Department Manager

• Dec 2010 - Mar 2013

🔘 Promoted within 1 year from Sales Professional to Assistant department manager 🔘 Promoted within 1 month to higher volume store and department 🔘 Demonstrated ownership of disciplines and process adoption with technology and innovation that enhance the customer's experience 🔘 Assisted Department and Service Experience Managers in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes 🔘 Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer-driven initiatives 🔘 Influenced financial aspects and budgets to drive efficiencies and continuous improvement within the organization 🔘 Impacted protection and security and privacy of customer information including education, compliance, and disposition of issues 🔘 Performed all Service Experience, Cash Room, and Communication procedures as applicable Show less

Visual Merchandising Manager

• Apr 2008 - Nov 2010

Overall, my experience as a Visual Merchandising Manager at Forever 21 showcased my ability to handle a diverse range of responsibilities and excel in a fast-paced retail environment. 🔘 Promoted from Visual Merchandising Manager at small box store in Annapolis to big box store in Silver Spring. 🔘 At the Annapolis store, achieved close to 45% increase in sales through visual merchandising strategies. 🔘 Continued impact at Silver Spring store, contributing to a 35% increase in revenue. 🔘 Creating and executing visual merchandising strategies that aligned with the company's brand and image. 🔘 Training staff on merchandise placement and maximizing sales while enhancing the customer experience. 🔘 Conducting quarterly overnight floor sets tailored to specific needs and products of the store. 🔘 Assisting with managing store operations, policies, and procedures. 🔘 Collaborating with store and assistant managers to identify areas for improvement and develop action plans. 🔘 Developing and implementing visual merchandising guidelines, standards, and best practices. 🔘 Collaborating with cross-functional teams to create visually compelling displays that drove sales and increased customer engagement. 🔘 Analyzing sales data and making recommendations for visual merchandising strategies. 🔘 Conducting store visits and providing hands-on training to store teams to ensure visual standards were met. 🔘 Managing and mentoring a team of visual merchandisers. 🔘 Conducting market research and staying up-to-date with the latest trends and best practices. 🔘 Driving sales and creating a memorable shopping experience for customers across all Forever 21 stores through my leadership, creativity, and attention to detail. Show less