Account Executive

• Aug 2023 - Present

Professional Realtor®️

• Sep 2020 - Present

🔘 Customer Market Analysis, Okta- Cloud Brokerage, kvCORE, Sky slope, Showing Time, Canva 🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc. 🔘 Customer Market Analysis, Okta- Cloud Brokerage, kvCORE, Sky slope, Showing Time, Canva 🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc.

Promoted- Customer Solutions, HR Assistant, Client Service Administrator, Executive Assistant

• Apr 2016 - May 2023

🔘 Promoted from customer support roles to Executive Assistant contracts collaborating with c-level executives. Offered 3 permanent roles out of 5 assignments successfully completed. 🔘 Companies Include: ASR Group (Domino Sugar), BGE Home, PeopleReady, Len The Plumber, Ductz International, The Dominion Group, Durasein 🔘 Various Customer Facing, Human Resources & Administrative Assistant Roles where I supported various company departments consistently collaborating alongside Human… Show more 🔘 Promoted from customer support roles to Executive Assistant contracts collaborating with c-level executives. Offered 3 permanent roles out of 5 assignments successfully completed. 🔘 Companies Include: ASR Group (Domino Sugar), BGE Home, PeopleReady, Len The Plumber, Ductz International, The Dominion Group, Durasein 🔘 Various Customer Facing, Human Resources & Administrative Assistant Roles where I supported various company departments consistently collaborating alongside Human Resources, Support Staff and C-level Execs in completion of demanding projects including but not limited to : full cycle recruiting, new hire orientation, onboarding, reporting, real estate round table presentations, company travel, scheduling, auditing, project completion, dispatching, phone calls, auditing, compliance, event planning, etc. 🔘 Third-Party Vendor Management, HR culture, and diversity lead real estate mastermind, Implemented and enforced Scrum principles/practices, facilitated continuous improvement (CI), identified and removed team impediments 🔘 Technology: CRM: SalesForce, HRIS: ADP, Paychex Flex, Zenefits, Workday, Peoplesoft ATS: ClearCompany, ZipRecruiter, Paychex flex, ADP, SuccessFactors, Zenefits, Microsoft Office, Workday, SalesForce, Paychekplus, Kronos, Esker, Workday, Clear Company, Peoplesoft, Microsoft Teams, Trello, Voya Show less 🔘 Promoted from customer support roles to Executive Assistant contracts collaborating with c-level executives. Offered 3 permanent roles out of 5 assignments successfully completed. 🔘 Companies Include: ASR Group (Domino Sugar), BGE Home, PeopleReady, Len The Plumber, Ductz International, The Dominion Group, Durasein 🔘 Various Customer Facing, Human Resources & Administrative Assistant Roles where I supported various company departments consistently collaborating alongside Human… Show more 🔘 Promoted from customer support roles to Executive Assistant contracts collaborating with c-level executives. Offered 3 permanent roles out of 5 assignments successfully completed. 🔘 Companies Include: ASR Group (Domino Sugar), BGE Home, PeopleReady, Len The Plumber, Ductz International, The Dominion Group, Durasein 🔘 Various Customer Facing, Human Resources & Administrative Assistant Roles where I supported various company departments consistently collaborating alongside Human Resources, Support Staff and C-level Execs in completion of demanding projects including but not limited to : full cycle recruiting, new hire orientation, onboarding, reporting, real estate round table presentations, company travel, scheduling, auditing, project completion, dispatching, phone calls, auditing, compliance, event planning, etc. 🔘 Third-Party Vendor Management, HR culture, and diversity lead real estate mastermind, Implemented and enforced Scrum principles/practices, facilitated continuous improvement (CI), identified and removed team impediments 🔘 Technology: CRM: SalesForce, HRIS: ADP, Paychex Flex, Zenefits, Workday, Peoplesoft ATS: ClearCompany, ZipRecruiter, Paychex flex, ADP, SuccessFactors, Zenefits, Microsoft Office, Workday, SalesForce, Paychekplus, Kronos, Esker, Workday, Clear Company, Peoplesoft, Microsoft Teams, Trello, Voya Show less

Professional Realtor®️

• Jan 2023 - Mar 2023

🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc. 🔘 Listing Presentation, Home-snap Demo, Full sales cycle, Prospecting-Customer Relationship Building, Discovery Consultation, Kronos: CRM, Bright MLS, Home Buying Presentation, Sky-slope, Contract Management, Contract Negotiation, Third Party Vendor Relationships, Marketing, Open House, Office Team Building Events, etc.

Account Executive

• Jan 2019 - Jul 2021

Temporary to permanent position Temporary to permanent position

Professional Realtor®️

• Jul 2020 - Aug 2020

🔘 Customer Market Analysis, Lead Generation, Auto Dialing Software, REDX, DocuSign, etc. 🔘 Customer Market Analysis, Lead Generation, Auto Dialing Software, REDX, DocuSign, etc.

Professional Realtor®️

• Mar 2017 - Jun 2020

🔘 Sales Force - Listing Agent - Buyers Agent - Investors Agent - First Time Home Buyers - Customer Market Analysis 🔘 Sales Force - Listing Agent - Buyers Agent - Investors Agent - First Time Home Buyers - Customer Market Analysis

Contracts Specialist & Appointment Assistance Coordinator

• Mar 2015 - Nov 2016

Unemployment Insurance Adjudicator

• Apr 2014 - Apr 2015

Customer Solutions Specialist

• Mar 2013 - Mar 2014

🔘 Managed 60-100 calls per day while maintaining a high level of customer service and resolving customer issues in a timely and efficient manner. 🔘 Played a key role in driving customer loyalty and retention, contributing to the overall success of the organization. 🔘 Received multiple awards and recognition for my exceptional customer service skills, including the "Top Performer" award for consistently exceeding performance metrics. 🔘 Effectively utilized customer relationship… Show more 🔘 Managed 60-100 calls per day while maintaining a high level of customer service and resolving customer issues in a timely and efficient manner. 🔘 Played a key role in driving customer loyalty and retention, contributing to the overall success of the organization. 🔘 Received multiple awards and recognition for my exceptional customer service skills, including the "Top Performer" award for consistently exceeding performance metrics. 🔘 Effectively utilized customer relationship management (CRM) and other software systems to manage customer cases, document interactions, and provide follow-up support. Used these tools to track and analyze customer data, identify trends, and develop insights to improve customer experience and support strategies. 🔘 Acted as a subject matter expert on the software tools and systems used in the customer solutions department, providing training and support to colleagues and contributing to process improvement initiatives. 🔘 Leveraged data and insights from the software tools to provide recommendations and insights to cross-functional teams and senior leadership, driving improvements in customer support processes and strategies. 🔘 Handled customer inquiries, disputes, and fraud claims, and worked closely with cross-functional teams to resolve complex issues and provide a seamless customer experience. 🔘 Maintained a high level of knowledge on PayPal products, policies, and procedures to ensure accurate and effective communication with customers. 🔘 Used active listening and problem-solving skills to empathize with customers and address their needs, leading to high customer satisfaction and retention rates. 🔘 Maintained detailed records of customer interactions and utilized various tools and systems to manage cases and provide follow-up support. 🔘 Collaborated with team members and management to share best practices and identify areas for improvement in processes, tools, and training. Show less 🔘 Managed 60-100 calls per day while maintaining a high level of customer service and resolving customer issues in a timely and efficient manner. 🔘 Played a key role in driving customer loyalty and retention, contributing to the overall success of the organization. 🔘 Received multiple awards and recognition for my exceptional customer service skills, including the "Top Performer" award for consistently exceeding performance metrics. 🔘 Effectively utilized customer relationship… Show more 🔘 Managed 60-100 calls per day while maintaining a high level of customer service and resolving customer issues in a timely and efficient manner. 🔘 Played a key role in driving customer loyalty and retention, contributing to the overall success of the organization. 🔘 Received multiple awards and recognition for my exceptional customer service skills, including the "Top Performer" award for consistently exceeding performance metrics. 🔘 Effectively utilized customer relationship management (CRM) and other software systems to manage customer cases, document interactions, and provide follow-up support. Used these tools to track and analyze customer data, identify trends, and develop insights to improve customer experience and support strategies. 🔘 Acted as a subject matter expert on the software tools and systems used in the customer solutions department, providing training and support to colleagues and contributing to process improvement initiatives. 🔘 Leveraged data and insights from the software tools to provide recommendations and insights to cross-functional teams and senior leadership, driving improvements in customer support processes and strategies. 🔘 Handled customer inquiries, disputes, and fraud claims, and worked closely with cross-functional teams to resolve complex issues and provide a seamless customer experience. 🔘 Maintained a high level of knowledge on PayPal products, policies, and procedures to ensure accurate and effective communication with customers. 🔘 Used active listening and problem-solving skills to empathize with customers and address their needs, leading to high customer satisfaction and retention rates. 🔘 Maintained detailed records of customer interactions and utilized various tools and systems to manage cases and provide follow-up support. 🔘 Collaborated with team members and management to share best practices and identify areas for improvement in processes, tools, and training. Show less

B2B Sales Consultant

• Feb 2011 - Dec 2013

Assistant Department Manager

• Dec 2010 - Mar 2013

🔘 Promoted within 1 year from Sales Professional to Assistant department manager 🔘 Promoted within 1 month to higher volume store and department 🔘 Demonstrated ownership of disciplines and process adoption with technology and innovation that enhance the customer's experience 🔘 Assisted Department and Service Experience Managers in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and… Show more 🔘 Promoted within 1 year from Sales Professional to Assistant department manager 🔘 Promoted within 1 month to higher volume store and department 🔘 Demonstrated ownership of disciplines and process adoption with technology and innovation that enhance the customer's experience 🔘 Assisted Department and Service Experience Managers in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes 🔘 Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer-driven initiatives 🔘 Influenced financial aspects and budgets to drive efficiencies and continuous improvement within the organization 🔘 Impacted protection and security and privacy of customer information including education, compliance, and disposition of issues 🔘 Performed all Service Experience, Cash Room, and Communication procedures as applicable Show less 🔘 Promoted within 1 year from Sales Professional to Assistant department manager 🔘 Promoted within 1 month to higher volume store and department 🔘 Demonstrated ownership of disciplines and process adoption with technology and innovation that enhance the customer's experience 🔘 Assisted Department and Service Experience Managers in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and… Show more 🔘 Promoted within 1 year from Sales Professional to Assistant department manager 🔘 Promoted within 1 month to higher volume store and department 🔘 Demonstrated ownership of disciplines and process adoption with technology and innovation that enhance the customer's experience 🔘 Assisted Department and Service Experience Managers in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes 🔘 Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer-driven initiatives 🔘 Influenced financial aspects and budgets to drive efficiencies and continuous improvement within the organization 🔘 Impacted protection and security and privacy of customer information including education, compliance, and disposition of issues 🔘 Performed all Service Experience, Cash Room, and Communication procedures as applicable Show less

Visual Merchandising Manager

• Apr 2008 - Nov 2010

Overall, my experience as a Visual Merchandising Manager at Forever 21 showcased my ability to handle a diverse range of responsibilities and excel in a fast-paced retail environment. 🔘 Promoted from Visual Merchandising Manager at small box store in Annapolis to big box store in Silver Spring. 🔘 At the Annapolis store, achieved close to 45% increase in sales through visual merchandising strategies. 🔘 Continued impact at Silver Spring store, contributing to a 35% increase in… Show more Overall, my experience as a Visual Merchandising Manager at Forever 21 showcased my ability to handle a diverse range of responsibilities and excel in a fast-paced retail environment. 🔘 Promoted from Visual Merchandising Manager at small box store in Annapolis to big box store in Silver Spring. 🔘 At the Annapolis store, achieved close to 45% increase in sales through visual merchandising strategies. 🔘 Continued impact at Silver Spring store, contributing to a 35% increase in revenue. 🔘 Creating and executing visual merchandising strategies that aligned with the company's brand and image. 🔘 Training staff on merchandise placement and maximizing sales while enhancing the customer experience. 🔘 Conducting quarterly overnight floor sets tailored to specific needs and products of the store. 🔘 Assisting with managing store operations, policies, and procedures. 🔘 Collaborating with store and assistant managers to identify areas for improvement and develop action plans. 🔘 Developing and implementing visual merchandising guidelines, standards, and best practices. 🔘 Collaborating with cross-functional teams to create visually compelling displays that drove sales and increased customer engagement. 🔘 Analyzing sales data and making recommendations for visual merchandising strategies. 🔘 Conducting store visits and providing hands-on training to store teams to ensure visual standards were met. 🔘 Managing and mentoring a team of visual merchandisers. 🔘 Conducting market research and staying up-to-date with the latest trends and best practices. 🔘 Driving sales and creating a memorable shopping experience for customers across all Forever 21 stores through my leadership, creativity, and attention to detail. Show less Overall, my experience as a Visual Merchandising Manager at Forever 21 showcased my ability to handle a diverse range of responsibilities and excel in a fast-paced retail environment. 🔘 Promoted from Visual Merchandising Manager at small box store in Annapolis to big box store in Silver Spring. 🔘 At the Annapolis store, achieved close to 45% increase in sales through visual merchandising strategies. 🔘 Continued impact at Silver Spring store, contributing to a 35% increase in… Show more Overall, my experience as a Visual Merchandising Manager at Forever 21 showcased my ability to handle a diverse range of responsibilities and excel in a fast-paced retail environment. 🔘 Promoted from Visual Merchandising Manager at small box store in Annapolis to big box store in Silver Spring. 🔘 At the Annapolis store, achieved close to 45% increase in sales through visual merchandising strategies. 🔘 Continued impact at Silver Spring store, contributing to a 35% increase in revenue. 🔘 Creating and executing visual merchandising strategies that aligned with the company's brand and image. 🔘 Training staff on merchandise placement and maximizing sales while enhancing the customer experience. 🔘 Conducting quarterly overnight floor sets tailored to specific needs and products of the store. 🔘 Assisting with managing store operations, policies, and procedures. 🔘 Collaborating with store and assistant managers to identify areas for improvement and develop action plans. 🔘 Developing and implementing visual merchandising guidelines, standards, and best practices. 🔘 Collaborating with cross-functional teams to create visually compelling displays that drove sales and increased customer engagement. 🔘 Analyzing sales data and making recommendations for visual merchandising strategies. 🔘 Conducting store visits and providing hands-on training to store teams to ensure visual standards were met. 🔘 Managing and mentoring a team of visual merchandisers. 🔘 Conducting market research and staying up-to-date with the latest trends and best practices. 🔘 Driving sales and creating a memorable shopping experience for customers across all Forever 21 stores through my leadership, creativity, and attention to detail. Show less