Business Development Director

• Jan 2022 - Present

Business Development Director

• Jan 2022 - Present

Business Development | Real State Investment | Portugal Golden Visa Program

• Sep 2020 - Dec 2021

• Create new and improved working methods that significantly contribute to company success • Build, support and design of automated reporting and dashboards to track O2C performance metrics • Work closely with stakeholders at all levels, from executive reporting to finance support across the organisation • Manage the relationship and support requests from Finance and Legal department in the business • Responsible for receiving new investors into company business, solving their questions and concerns • Responsible for ensuring that the whole process and timings of the Investor Relations team are being fulfilled • Manage the process and improvement focused projects for process transformation • Support sales management team and assist in the investors hosting process Show less

Business Analyst | Business Development

• Aug 2019 - Sep 2020

• Point of contact for change management and communication activities to empower people to implement change and guiding business leaders on how to implement, working directly with local management (CEO, CFOs, Ops Manager, Head of Shared Services) • Collaborate with multiple stakeholders and support strategic and business planning within the various departments to implement technologic solutions • Working directly with Project Management by using Agile methodologies (Jira, Kanban Board) • Propose alternative actions whenever possible, researching viable paths, liaising with remaining Jumia team members whenever needed • Perform root-cause analysis to pain point issue's causes, reviewing and analyzing symptoms • Identify knowledge gaps at the user community and organize focused training sessions to mitigate them • Create or follow up tickets on Nav Zendesk help center, providing a unified point of access to all information pertaining to reported issues • Identify documentation needs from the user community and produce or organize the production of related materials • Provide Nav support services to country Finance teams (users), reviewing and analyzing reported issues Show less

O2C & Intercompany | Process Improvement & Standardization

• Jun 2018 - Aug 2019

• Development and implementation of processes ir order to improve O2C & Intercompany daily tasks• Intercompany Reconciliation responsible- Including giving training, communication with business partners and ensuring that deadlines and targets definition are accomplished and the expected quality delivered• Provide training to some of the main countries of the company, such as: Area East, Iberia, Baltics, Nordics, Italy and IC.• Analyze all markets and implement or drive processes harmonization and standardization between them• Guidance and ownership for continuous improvement initiatives;• VAT analysis and corrections;• Responsible for creating and analyzing reports sent to BP’s on a monthly basis• Problem analyses and proposal or assessment of solutions, and respective implementation• Audit and quality tracking of new employees and co-workers in their daily tasks and posts• Creating documentation for new desktop procedures• Check all information thoroughly for accuracy and completeness to ensure the documentationpresented is correctly validated in the interests of the company and its policies Show less

O2C | Process Improvement & Standardization

• Mar 2017 - Jun 2018

• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices • Prepare and give trainings• Ensuring monthly calls with business partners and following up on issues raised• Ensure that deadlines are accomplished and the expected quality delivered• Updates receivables• AR solutions implementation

Controller - International Clients | Abreu Headquarters

• Aug 2016 - Mar 2017

- Responsible for reaching out to Abreu B2C & B2B clients. - Responsible for AbreuTur (Rio de Janeiro, Brasil), Europe and Middle East Costumers. Act as the liaison between creditors & customers and comercial & account department. Main Responsibilities: • Contact international B2B & B2C customers; • Control customer's credit; • Manage the business relationship between customer and the company; • Research and solve payment discrepancies; • Monitor customer account details for non-payments, delayed payments and other irregularities; • Investigate and resolve customer queries; • Collect data and prepare weekly reports; • Review AR aging to ensure compliance; • Review account reconciliations; Show less

Management Department

• Aug 2015 - Aug 2016

• Project manage and facilitate initiatives and projects • Apprehension and development of theoretical and practical knowledge within the Official Accounting Plan of Local Municipalities; • Collaborate in monitoring the Municipal budget implementation • Collaborate in the control of customers, suppliers and other entities • Monitor the bank reconciliations • Collaborate in the process of payroll and commitment (recognition of expenses), as well as in the revenue recognition process • Accountability to the various public entities Show less

Store Sales Responsible | Cashier

• May 2010 - Aug 2014

- Responsible for the coordination of the space and sales material; - Stock management; - Sales and customer service; - Responsible for the logistics of the store; - Responsible for the coordination of the space and sales material; - Stock management; - Sales and customer service; - Responsible for the logistics of the store;

Assistant Team Manager

• Jan 2009 - Feb 2010

- Team Manager; - Responsible for the day goal of the company. - Stock reposition; - Customer service; - Team Manager; - Responsible for the day goal of the company. - Stock reposition; - Customer service;