Tiago Mourão
Global Retention Operations Manager at Deel- Claim this Profile
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Bio
Melissa Thomas
I had been employed via Deel for the last year or so, and while being an employee of Deel, I also worked with Deel as a client, back in the good ol' days when we were able to hire in more than just two countries (🤷♀️) I used Deel as a solution to hire talent around the globe. Tiago Mourão was my CSM. I went to Tiago for everything and anything you can imagine: my own personal payroll, questions around immigration and mobility, employer cost, pay & tax, statuary benefits, payslips, candidate questions the list goes on and on. Also, anyone who knows me is totally aware of the fact that I ask WAY too many questions. We very quickly built a great working relationship. There are some main reasons why: Tiago is EFFICIENT, knowledgeable, extremely helpful, a great educator, and has a great sense of humor. It was never any bother to him to jump on a call and spend 20 minutes explaining the same thing to me until my brain got it. Tiago has a calmness about him and is able to very quickly find solutions to what could have been perceived as complex problems. It was always a pleasure working together, and I have learned so much about international hiring through him. Tiago had stopped being our CSM a month before I left my most recent position, as he went on to work a different role at Deel. He had zero obligation to help me at all, but when I reached out on WhatsApp with confusion, Tiago was 100% there to support me. Not only did he look after my offboarding and speed the process up, but he also kept me up to date EVERY SINGLE STEP of the way. Tiago went above and beyond to help me during a very difficult time, and I cannot thank him enough for his efforts. I have made a great professional connection with Tiago, and a friend, and I look forward to working with you again in the near future. All the best to you, and thank you for your efforts!
LinkedIn User
Tiago is a true, client-focused professional. I've never seen a CSM take such a great level of ownership over the success of a client and continuously put in the effort to ensure there's a mutually rewarding partnership. In the complex world of international employment where each country is unique and we're dealing with extremely sensitive subjects, there is little room for error - Deel and Deel's clients are extremely lucky to have Tiago!
Melissa Thomas
I had been employed via Deel for the last year or so, and while being an employee of Deel, I also worked with Deel as a client, back in the good ol' days when we were able to hire in more than just two countries (🤷♀️) I used Deel as a solution to hire talent around the globe. Tiago Mourão was my CSM. I went to Tiago for everything and anything you can imagine: my own personal payroll, questions around immigration and mobility, employer cost, pay & tax, statuary benefits, payslips, candidate questions the list goes on and on. Also, anyone who knows me is totally aware of the fact that I ask WAY too many questions. We very quickly built a great working relationship. There are some main reasons why: Tiago is EFFICIENT, knowledgeable, extremely helpful, a great educator, and has a great sense of humor. It was never any bother to him to jump on a call and spend 20 minutes explaining the same thing to me until my brain got it. Tiago has a calmness about him and is able to very quickly find solutions to what could have been perceived as complex problems. It was always a pleasure working together, and I have learned so much about international hiring through him. Tiago had stopped being our CSM a month before I left my most recent position, as he went on to work a different role at Deel. He had zero obligation to help me at all, but when I reached out on WhatsApp with confusion, Tiago was 100% there to support me. Not only did he look after my offboarding and speed the process up, but he also kept me up to date EVERY SINGLE STEP of the way. Tiago went above and beyond to help me during a very difficult time, and I cannot thank him enough for his efforts. I have made a great professional connection with Tiago, and a friend, and I look forward to working with you again in the near future. All the best to you, and thank you for your efforts!
LinkedIn User
Tiago is a true, client-focused professional. I've never seen a CSM take such a great level of ownership over the success of a client and continuously put in the effort to ensure there's a mutually rewarding partnership. In the complex world of international employment where each country is unique and we're dealing with extremely sensitive subjects, there is little room for error - Deel and Deel's clients are extremely lucky to have Tiago!
Melissa Thomas
I had been employed via Deel for the last year or so, and while being an employee of Deel, I also worked with Deel as a client, back in the good ol' days when we were able to hire in more than just two countries (🤷♀️) I used Deel as a solution to hire talent around the globe. Tiago Mourão was my CSM. I went to Tiago for everything and anything you can imagine: my own personal payroll, questions around immigration and mobility, employer cost, pay & tax, statuary benefits, payslips, candidate questions the list goes on and on. Also, anyone who knows me is totally aware of the fact that I ask WAY too many questions. We very quickly built a great working relationship. There are some main reasons why: Tiago is EFFICIENT, knowledgeable, extremely helpful, a great educator, and has a great sense of humor. It was never any bother to him to jump on a call and spend 20 minutes explaining the same thing to me until my brain got it. Tiago has a calmness about him and is able to very quickly find solutions to what could have been perceived as complex problems. It was always a pleasure working together, and I have learned so much about international hiring through him. Tiago had stopped being our CSM a month before I left my most recent position, as he went on to work a different role at Deel. He had zero obligation to help me at all, but when I reached out on WhatsApp with confusion, Tiago was 100% there to support me. Not only did he look after my offboarding and speed the process up, but he also kept me up to date EVERY SINGLE STEP of the way. Tiago went above and beyond to help me during a very difficult time, and I cannot thank him enough for his efforts. I have made a great professional connection with Tiago, and a friend, and I look forward to working with you again in the near future. All the best to you, and thank you for your efforts!
LinkedIn User
Tiago is a true, client-focused professional. I've never seen a CSM take such a great level of ownership over the success of a client and continuously put in the effort to ensure there's a mutually rewarding partnership. In the complex world of international employment where each country is unique and we're dealing with extremely sensitive subjects, there is little room for error - Deel and Deel's clients are extremely lucky to have Tiago!
Melissa Thomas
I had been employed via Deel for the last year or so, and while being an employee of Deel, I also worked with Deel as a client, back in the good ol' days when we were able to hire in more than just two countries (🤷♀️) I used Deel as a solution to hire talent around the globe. Tiago Mourão was my CSM. I went to Tiago for everything and anything you can imagine: my own personal payroll, questions around immigration and mobility, employer cost, pay & tax, statuary benefits, payslips, candidate questions the list goes on and on. Also, anyone who knows me is totally aware of the fact that I ask WAY too many questions. We very quickly built a great working relationship. There are some main reasons why: Tiago is EFFICIENT, knowledgeable, extremely helpful, a great educator, and has a great sense of humor. It was never any bother to him to jump on a call and spend 20 minutes explaining the same thing to me until my brain got it. Tiago has a calmness about him and is able to very quickly find solutions to what could have been perceived as complex problems. It was always a pleasure working together, and I have learned so much about international hiring through him. Tiago had stopped being our CSM a month before I left my most recent position, as he went on to work a different role at Deel. He had zero obligation to help me at all, but when I reached out on WhatsApp with confusion, Tiago was 100% there to support me. Not only did he look after my offboarding and speed the process up, but he also kept me up to date EVERY SINGLE STEP of the way. Tiago went above and beyond to help me during a very difficult time, and I cannot thank him enough for his efforts. I have made a great professional connection with Tiago, and a friend, and I look forward to working with you again in the near future. All the best to you, and thank you for your efforts!
LinkedIn User
Tiago is a true, client-focused professional. I've never seen a CSM take such a great level of ownership over the success of a client and continuously put in the effort to ensure there's a mutually rewarding partnership. In the complex world of international employment where each country is unique and we're dealing with extremely sensitive subjects, there is little room for error - Deel and Deel's clients are extremely lucky to have Tiago!
Experience
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Deel
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United States
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Human Resources Services
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700 & Above Employee
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Global Retention Operations Manager
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Nov 2022 - Present
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Program Manager: Customer Success & Operations
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Sep 2022 - Nov 2022
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Senior Customer Success Manager
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Apr 2022 - Oct 2022
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Customer Success Manager - EMEA
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May 2021 - Apr 2022
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YDigital Media
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Portugal
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Advertising Services
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1 - 100 Employee
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Customer Success Manager - EMEA
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Sep 2020 - May 2021
- Management of accounts and business development teams across EMEA region towards an outcome of increased customer satisfaction - Development and implementation of effective, enterprise-wide strategies that improve and showcase the added value delivered by YDigital Media's products and services.
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Key Account Manager
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Jun 2019 - Aug 2020
- Senior point of contact with DentsuAegis Network main media agencies, Carat, Vizeum, and Amnet, assisting Digital and Brand Activation teams to deliver tailored solutions combining media and creativity; - Responsible for development of mobile digital strategies and campaigns, including concept creation and copyright for Rich Media creative executions, aimed at generating more brand engagement for various advertisers, such as Coca-Cola, Burger King, Jaguar/Land Rover, DKNY, Red Bull, Procter & Gambler, and Nivea Show less
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Sales Business Development
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Jul 2018 - Jun 2019
- Management of all processes related to proposals, creative executions, campaign and account management, client service. - Drafting proposals for mobile and programmatic campaigns with a focus on Rich Media executions to enhance engagement metrics in line with clients' KPIs - Ensuring customer service quality for existing and recurrent clients, guaranteeing a long-standing relationship with media agencies
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Digital Account Manager
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Mar 2018 - Jul 2018
- Helped opening new office and operations in Mexico, coordinating the training of the local team in regards to YDigital Media’s procedures, goals, values, and work culture. - Supported sales team with proposal drafts and during meetings with local media agencies to guarantee company's services were sold correctly and tailored to strategy briefs.
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Digital Account Manager
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Jan 2017 - Mar 2018
- Acted as bridge between HQ in Lisbon and the South African office, ensuring clear internal communication across sales and operational teams.- Managed accounts and campaign reports, providing campaign analysis and insights to drive continuous improvement and innovation for client's digital strategies
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EHMA - European Health Management Association
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Belgium
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Public Policy Offices
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1 - 100 Employee
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Events & Communication
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Mar 2016 - Dec 2016
- Helped organize EHMA’s 2016 Annual Conference in Porto. - Managed general and technical needs with the venue and hosting organizations, dealing with local suppliers to ensure catering, transportation, and conference equipment. - Responsible for handling the PR beforehand and onsite: hosting, booking entertainment, training volunteers, arranging welcoming gifts, etc. - Helped organize EHMA’s 2016 Annual Conference in Porto. - Managed general and technical needs with the venue and hosting organizations, dealing with local suppliers to ensure catering, transportation, and conference equipment. - Responsible for handling the PR beforehand and onsite: hosting, booking entertainment, training volunteers, arranging welcoming gifts, etc.
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World Channels
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Lisbon Area, Portugal
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Content Producer & Public Relations
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2014 - 2015
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MHD - Magazine.HD
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Portugal
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Internet News
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1 - 100 Employee
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Editor & Partnerships Manager
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2012 - 2014
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Centro Social e Paroquial de Nova Oeiras
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Lisbon Area, Portugal
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Student Tutor & Counsellor
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2012 - 2014
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Education
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2012 - 2014
University of Lisbon
Master of Arts - MA, Mass Communication/Media Studies -
2010 - 2011
University of Lisbon
Postgraduate Degree, Music Marketing -
2007 - 2010
ISCSP-ULisboa / Instituto Superior de Ciências Sociais e Políticas - Universidade de Lisboa
Bachelor of Arts - BA, Communication and Media Studies
Community
