Lead Network Engineer

• May 2019 - Present

Network Analyst III

• Sep 2018 - May 2019

• Advanced technical support (level 3) and troubleshooting for L2VPN, L3VPN, Metro Ethernet, DSL, NGN and voice services • Configuration, implementation, and support to Cisco Catalyst 3560/2950, Huawei S5720, Raisecom ISCOM2900 Series and RAX701/711, DCN and Planet switches; Cisco ASR 9000 Series (IOS-XR), Cisco ASR 920 Series (IOS-XE), Cisco 810/1905 (IOS), MikroTik Routerboard 750/2011 and TP-Link routers; Huawei, Sino-Telecom, DrayTek and Paradyne DSLAMs; WatchGuard Firewalls; Aligera AG500 Series Voice Gateway; Raisecom and OnSite SDH • Responsible for customer migrations, PoP changes, implementations and acceptance testing, end-to-end circuit testing with JDSU Smartclass and MTS-5800 network testers • Coordination of technical teams on field • Use of monitoring tools like Cacti, PRTG and SolarWinds Show less

Information Security Analyst

• Jan 2017 - Apr 2017

• Responsible for the area of telephony infrastructure, 3CX PBX and monitoring of voice links. • Main interface with telecommunications operators for the analysis of technical proposals and commercial contracts. • Optimization of telephone systems and integration with other platforms used by the company. • Responsible for the area of telephony infrastructure, 3CX PBX and monitoring of voice links. • Main interface with telecommunications operators for the analysis of technical proposals and commercial contracts. • Optimization of telephone systems and integration with other platforms used by the company.

Brazil RDE Director

• Aug 2013 - Aug 2014

• Accomplishes department objectives by managing Designers, RDEs, RDE Leaders, ADMs, and Sales Support Engineers for all accounts in Brazil (approx. 50 people), planning and evaluating department activities.• Main interface of Site Integration Solution Department with Project Team, Technical Sales and Procurement Qualification Department (PQD).• Maintains quality service by enforcing quality and customer service standards, recommending process and workflow improvements.

Account Design Manager – ADM

• Jan 2013 - Aug 2013

• Planning and accomplishment of activities related to site design, site solution and infra, ensuring the workflow is applied end-to-end, on time and correctly.• Participation on bidding process analyzing RFPs, creating technical solutions, evaluating costs, and defining Infra Technical Proposals.• Interface with PQD to ensure that suppliers quality meet customer and Project Team expectations.• Provides training for Designers, RDEs, and RDE Leaders.

Regional Design Engineer – RDE

• Dec 2011 - Dec 2012

• Interface with Project Team for infra and site design related activities.• Takes responsibility to review TSSR (Technical Site Survey), PPI (Provisional Project of Installation) delivered by subcontractors.• Interface with pre-sales Configuration Engineers for site solution definition.• Prepares the SSR (Site Survey Report) and forwards the solutions to Supply Chain.• Updates SSR and PPI roll-outs.

VPN Owner for SITA – VPO/SMBO

• May 2011 - Dec 2011

• Professional dedicated to the accounts of major airlines: United Airlines, Continental Airlines, LAN Airlines and Embraer.• Performs router configuration, activation and acceptance testing for both implementations and changes.• Advanced support for pre-sales and project teams in network design validations.• Activities focused in network management and pre and post-sales support.• Highest level of support for Fault Management.

VPN Implementation – VPI

• Sep 2010 - Apr 2011

• Responsible for VPN implementation and migration for large stakeholders.• Development of custom configurations in order to meet customer needs.• Knowledge in Cisco, Nortel, and Ipanema Technologies configuration and troubleshooting.

Service Operations Analyst – CSP

• Jul 2009 - Aug 2010

• Responsible for providing advanced technical support and troubleshooting in IP VPN networks with global coverage.• Support for large companies like HSBC, FEMSA, Petrobrás, Perdigão, Tigre among many others.• Troubleshooting on Cisco routers and switches, and Nortel Multiservice Switches Passport and DPN-100.• Interface with customers and operators (PTTs) around the world.

Network Designer Intern

• Jun 2008 - Dec 2008

• Responsible for physical and logical project of Petrópolis Metropolitan Area Network (RMP). • Initiative of the Ministry of Science and Technology (MCT), coordinated by RNP, which aims to implement high-speed networks in metropolitan areas. • Model based on the implementation of a dedicated infrastructure for research institutions and higher education, and the formation of consortia among participating institutions to ensure their self support. • Responsible for physical and logical project of Petrópolis Metropolitan Area Network (RMP). • Initiative of the Ministry of Science and Technology (MCT), coordinated by RNP, which aims to implement high-speed networks in metropolitan areas. • Model based on the implementation of a dedicated infrastructure for research institutions and higher education, and the formation of consortia among participating institutions to ensure their self support.