Experience

XSENSOR Technology Corporation

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Jul 2022 - Present

  • Create, analyze and resolve customers' queries and cases by e-mail, web or phone daily. • Receive and evaluate customer pressure mapping systems, creating a quote and repair or recalibrate systems according to customer demands. • Answering e-mails every day in a clear and professional manner supporting customers with their pressure systems and software issues. • System installation and customer training remotely over phone or virtual call. • Management of Demo Systems, creating work orders, shipping documents and testing the whole systems to ensure system functionalities for trade shows or customer demonstrations. Show less



SUBNET Solutions Inc

• Canada
• Utilities
• 1 - 100 Employee

• System Integration Specialist

  • Jun 2020 - Jul 2022

  • Create and Execute system deployment plans and specifications for 5 or more customers concurrently using Microsoft SQL based system. • Create over 150 system test plans and lead customer acceptance test activities. • Provide end-user support and assistance via e-mail, chat or meetings, including IT improvements for customer sites to provide a better end experience with SUBNET software’s. • Direct coordinate and lead customers and projects. • Create and provide product training to customers. • Assess software release testing scripts results prior to customer installations and log defects with the software team to improve product quality. Show less



The Home Depot Canada

• Canada
• Retail
• 700 & Above Employee

• Sales Floor Associate

  • Apr 2019 - Sep 2020

  • Communicating with over 30 customers per day in a friendly and professional manner. • Working with a team to refill flooring and décor department goods in a time management avoiding lose sales. • Reach truck licensed operator. • Attending daily safety meetings to share safety procedures and regulations to use of power equipment leading to zero accidents in store. • Communicating with over 30 customers per day in a friendly and professional manner. • Working with a team to refill flooring and décor department goods in a time management avoiding lose sales. • Reach truck licensed operator. • Attending daily safety meetings to share safety procedures and regulations to use of power equipment leading to zero accidents in store.



Durst BR

• Brazil
• Printing Services
• 1 - 100 Employee

• Field Service Engineer Team Leader

  • Jun 2012 - Jun 2018

  • Responsible for installation and maintenance of Durst Digital Printers (Label, Large Format and Ceramic areas). • Leading Technician responsible for over 60 customers calls and deadlines for a 5 technicians’ team. • Durst machines software programming and configuration. • Qualified instructor for primary and secondary levels customers training. • Experienced programming and maintain PILZ security PLCs. • Trained abroad by Durst head quarter at all Durst printers’ series. • Responsible for installation and maintenance of Durst Digital Printers (Label, Large Format and Ceramic areas). • Leading Technician responsible for over 60 customers calls and deadlines for a 5 technicians’ team. • Durst machines software programming and configuration. • Qualified instructor for primary and secondary levels customers training. • Experienced programming and maintain PILZ security PLCs. • Trained abroad by Durst head quarter at all Durst printers’ series.



CIA T. Janer

• Senior Electronic Technician

  • Apr 2009 - Nov 2011

  • In charge of installation and maintenance of graphics equipment (digital, offset and web press). • Programming soft starters and low voltage VFDs systems. • Experienced programming and maintaining ONROM PLCs. • Leader of digital printer service team. • Specialist in Sakurai offset machines. • In charge of installation and maintenance of graphics equipment (digital, offset and web press). • Programming soft starters and low voltage VFDs systems. • Experienced programming and maintaining ONROM PLCs. • Leader of digital printer service team. • Specialist in Sakurai offset machines.



FJ REDEmpresa

• Brazil
• Information Technology & Services
• 1 - 100 Employee

• Electronic Technician

  • Aug 2006 - Apr 2009

  • Responsible for customers servers, desktop and laptops installation and maintenance. • Able to manage and create SQLServer database scripts. • Windows and windows server specialist, including creating routines and Power Shell scripts. • In charge for customers servers´ audits. • Programming Access Point, HUBs and Switches with TCP/IP Network. • Responsible for customers servers, desktop and laptops installation and maintenance. • Able to manage and create SQLServer database scripts. • Windows and windows server specialist, including creating routines and Power Shell scripts. • In charge for customers servers´ audits. • Programming Access Point, HUBs and Switches with TCP/IP Network.