Tiago Cardoso
Service Desk Engineer at Redsquid- Claim this Profile
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Topline Score
Bio
Diane Harnett Grad IOSH
Tiago is one of the most helpful people I know. always happy to assist me with any technical issues I have. He would be an asset to any team. He is a good team worker and will always do what he can to resolve an issue
Diane Harnett Grad IOSH
Tiago is one of the most helpful people I know. always happy to assist me with any technical issues I have. He would be an asset to any team. He is a good team worker and will always do what he can to resolve an issue
Diane Harnett Grad IOSH
Tiago is one of the most helpful people I know. always happy to assist me with any technical issues I have. He would be an asset to any team. He is a good team worker and will always do what he can to resolve an issue
Diane Harnett Grad IOSH
Tiago is one of the most helpful people I know. always happy to assist me with any technical issues I have. He would be an asset to any team. He is a good team worker and will always do what he can to resolve an issue
Experience
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Redsquid
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Service Desk Engineer
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Sep 2022 - Present
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IT Tiago
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Aylesbury, England, United Kingdom
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Owner - IT Specialist
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Oct 2020 - Present
Providing on-site and remote IT support to small businesses and residents around North Buckinghamshire Providing on-site and remote IT support to small businesses and residents around North Buckinghamshire
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Nasstar
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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On-Site Service Desk Engineer
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Oct 2021 - Sep 2022
IT Contractor, providing IT services to external customers. IT Contractor, providing IT services to external customers.
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Wiggin
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United Kingdom
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Legal Services
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100 - 200 Employee
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On-Site Service Desk Engineer
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Oct 2021 - Sep 2022
Providing On-Site and remote support to a multi-national Digital Law Firm. Providing On-Site and remote support to a multi-national Digital Law Firm.
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Buckinghamshire Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Enterprise Service Desk Analyst
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Apr 2020 - Oct 2021
▪ Providing effective support to internal and external customers ▪ Install, build, troubleshoot and repair thin-clients, fat-clients, laptops, and mobile devices ▪ Seek to meet both the departmental and individual user needs, deciding on the best course of action often from a range of alternatives ▪ Record keeping and processing of sensitive, technical and customer information ▪ Support towards new Unitary Council, involving deploying and maintaining Windows 10 laptops ▪ VIP Support (Councillors, Executive Directors and CEO) ▪ Liaise with suppliers and other ICT functions to provide 3rd line technical support and be the conduit between service desk and the Digital Delivery team ▪ Analyse call logs to spot trends and underlying issues, support root cause analysis and provide recommendations to resolve reoccurring incidents and reduce number user issues ▪ Act as a service recovery manager for high priority incidents ▪ Follow a Service Level Agreement based around the ITIL framework and comply with other internal and external policies, procedures, and Governance frameworks. ▪ Ensure deadlines and priorities are met according to SLA’s while organising workloads ▪ Creation of guides to help users familiarise themselves with new systems following changes
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Aylesbury Vale District Council
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United Kingdom
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Government Administration
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1 - 100 Employee
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Enterprise Service Desk Analyst
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Sep 2019 - Apr 2020
Providing 1st and 2nd line IT Support to internal and external users
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Operations Support Officer
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Sep 2018 - Sep 2019
Collated data to monitor the quality of service provided Liaised with suppliers to ensure the service provided met changing needs Managed incidents and queries reported by residents and clients Managed annual leave and PPE requests made by waste operatives Supported the operation’s supervisors when the management team was under pressure Managed projects which delivered good value to the organisation Trained new starters on policies, regulations, procedures and software
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Refuse Loader
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Sep 2017 - Sep 2018
Collection of recycling, refuse and food waste from residences and businesses
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Multiple Companies
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100 - 200 Employee
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Multiple Jobs
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May 2016 - Sep 2017
After leaving my previous role due to Cinram going into liquidation, I found it hard to hold a permanent position doing something I enjoyed. At times, I was working in 3 different places simultaneously to make ends meet. I have listed the different roles below: Nando's - Griller (Chef) Pizza Express - Pizzaiolo (Chef) Deliveroo - Delivery Cyclist Amazon Flex - Delivery Driver Royal Mail - Postman Fever & Boutique - Barman I have gained experience in many areas and have acquired great skills that I have brought with me and applied in other roles
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CINRAM LOGISTICS UK LIMITED
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United Kingdom
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Book and Periodical Publishing
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1 - 100 Employee
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VNA Truck Driver
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Jun 2015 - May 2016
Driving a VNA truck in a bulk store warehouse.
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Warehouse Operator
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Mar 2015 - May 2015
Transporting stock from the bulk warehouse to the picking and packing lines
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Private - Medic
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Jun 2011 - Mar 2015
Medic specialisationResponsible for installing, testing and maintaining field hospital equipment to be deployed on humanitarian aid missionsCoordinating and delegating tasks to a range of 10-50 men during operations.Support and motivate towards a high level of discipline to be maintained and followed within our Unit
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Recruit - Infantry
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Jan 2011 - Jun 2011
Infantry recruitment and Commandos Specialisation Training
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Community
