Client Relationship Associate

• Jun 2022 - Present

Assistant Centre Manager

• Dec 2021 - May 2022

Community Host

• Jul 2021 - Nov 2021

+ Management of Meetings Victoria+ Assist the Centre Manager in creating strong relationships with existing and prospective clients to develop long client retention + Lead internal event promotions+ Assist Centre Manager with month-end collation and preparation of documents + Provide 5 star service to all tenants and potential clients

Customer Service Representative

• Feb 2021 - Jul 2021

+ Front of house for workspace365 and our client's businesses+ Professional phone answering+ Complete all reporting/registers daily+ Meeting room management

Team Leader

• Sep 2012 - Feb 2021

+ Experienced Team Leader with over 8 years experience in Customer Service + Assisted and encouraged customer service team to further develop their skills and knowledge within their roles through training and relevant coaching + Managed my time efficiently and prioritised tasks + Trained in conflict management and capable in resolving issues + Team player who takes into consideration other's opinions and ideas as this is vital in maintaining a healthy work environment and culture + Experienced Team Leader with over 8 years experience in Customer Service + Assisted and encouraged customer service team to further develop their skills and knowledge within their roles through training and relevant coaching + Managed my time efficiently and prioritised tasks + Trained in conflict management and capable in resolving issues + Team player who takes into consideration other's opinions and ideas as this is vital in maintaining a healthy work environment and culture

Corporate Food And Beverage Assistant

• Mar 2020 - Mar 2020

+ Provided a 5 star hospitality service to all guests who attended the AFL Season Launch 2020 + Ensured all guests were thoroughly looked after by providing beverages and accommodating all requests that I was able to fulfil + Presented myself in a highly professional manner both physically and verbally when communicating with all patrons to ensure a great customer service experience was provided + Provided a 5 star hospitality service to all guests who attended the AFL Season Launch 2020 + Ensured all guests were thoroughly looked after by providing beverages and accommodating all requests that I was able to fulfil + Presented myself in a highly professional manner both physically and verbally when communicating with all patrons to ensure a great customer service experience was provided

Event Management Intern

• Jan 2020 - Mar 2020

+ Assisted Event Manager + Learnt valuable management skills and strategies used in the planning and execution of large-scale outdoor public events + Liaised with suppliers and contractors + Completed signage audits + Created program run sheets + Scribe - gained knowledge in how to document a timeline of fast paced events + Assisted Event Manager + Learnt valuable management skills and strategies used in the planning and execution of large-scale outdoor public events + Liaised with suppliers and contractors + Completed signage audits + Created program run sheets + Scribe - gained knowledge in how to document a timeline of fast paced events

Event Control Operator

• Feb 2020 - Feb 2020

+Worked alongside the Event Director and Event Producer on the event day + Documented issues, concerns and completed tasks that occured + Completed event log which consisted of vital information needed for the event debrief +Worked alongside the Event Director and Event Producer on the event day + Documented issues, concerns and completed tasks that occured + Completed event log which consisted of vital information needed for the event debrief

Office Intern

• Sep 2019 - Feb 2020

+ Interning as an office assistant for the charity organisation, Redkite. + Volunteered for Corporate Quiz + Collated information and entered data in regards to sponsorship/donors + Created client briefs for potential partnerships with Redkite + Sourced caterers and venues as well as obtaining quotes + Interning as an office assistant for the charity organisation, Redkite. + Volunteered for Corporate Quiz + Collated information and entered data in regards to sponsorship/donors + Created client briefs for potential partnerships with Redkite + Sourced caterers and venues as well as obtaining quotes

Corporate Travel Consultant

• Sep 2017 - Jan 2018

+ Provided exceptional interpersonal, communication and customer service skills to clients and travel arrangers + Created quotes, booked hotels, flights, car hire and itineraries for corporate and business trips + Professional phone answering to clients and VIP clients + Successfully achieved airline and ticketing deadlines by prioritising tasks and incoming requests from clients + Provided exceptional interpersonal, communication and customer service skills to clients and travel arrangers + Created quotes, booked hotels, flights, car hire and itineraries for corporate and business trips + Professional phone answering to clients and VIP clients + Successfully achieved airline and ticketing deadlines by prioritising tasks and incoming requests from clients