Experience

Picup

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Driver Supervisor

  • Aug 2023 - Present

  Cape Town, Western Cape, South Africa



Pargo

• South Africa
• Freight and Package Transportation
• 1 - 100 Employee

• Pick-Up Point Support Administrator

  • Mar 2023 - Aug 2023

  Cape Town, Western Cape, South Africa Key highlights include: Generating 1500 leads in my first 2 months of onboarding using Logistics planning tools. Duties: Provide administrative support to Pick Up Points - Updating profiles, including addresses/ real-time location vs google maps/ banking details in Pargo's legacy system. Cross-reference checks on CRM vs Legacy system. Working closely with the acquisition team, onboarding Pick Up Points. - Includes weekly team… Show more Key highlights include: Generating 1500 leads in my first 2 months of onboarding using Logistics planning tools. Duties: Provide administrative support to Pick Up Points - Updating profiles, including addresses/ real-time location vs google maps/ banking details in Pargo's legacy system. Cross-reference checks on CRM vs Legacy system. Working closely with the acquisition team, onboarding Pick Up Points. - Includes weekly team collaboration, planning, and reporting using BI tools. - Understanding population density on the expansion journey. - Best practice for better coverage nationally. Show less



Orderin

• South Africa
• Technology, Information and Internet
• 1 - 100 Employee

• Delivery Operations Expert

  • Dec 2019 - Dec 2022

  Cape Town, Western Cape, South Africa Key highlights include: - Being part of a dynamic team launching 100 Pick n Pay stores nationwide for groceries deliveries through the Bottles app in 3 days due to level 5 lockdown implementation. - Implementation lead for fleet diversification with e-bikes partner Pathway Cycles. - Senior Delivery Operations Expert Duties: - Onboarding and screening drivers through MIE Background Screening - Creating of driver profile on the delivery tracking system - Creating… Show more Key highlights include: - Being part of a dynamic team launching 100 Pick n Pay stores nationwide for groceries deliveries through the Bottles app in 3 days due to level 5 lockdown implementation. - Implementation lead for fleet diversification with e-bikes partner Pathway Cycles. - Senior Delivery Operations Expert Duties: - Onboarding and screening drivers through MIE Background Screening - Creating of driver profile on the delivery tracking system - Creating driver personal folders - Driver app training content creation - On-site and virtual driver app training - Distribution of driver gear - Driver payment queries - Problem-solving and analytical thinking. - Create driver end-to-end onboarding processes (Driver performance, SLAs & SOPs) - Performance management through data projections using BI systems (MetaBase & PowerBI) - Zone visits - Performance manage employee drivers and independent contractors - Zone mapping via GeoJson & Logistics planning software Experience in managing 24 zones in the Western Cape + FS Bloemfontein - Improving last-mile delivery SLAs from 45 minutes to 30 minutes. Working in a fast-paced environment - Delivering alcohol, groceries, parcels & food.

• Fulfillment Associate

  • Mar 2019 - Nov 2019

  Cape Town Area, South Africa - Dispatch/ Customer & restaurant support - Dispatch experience in the following regions WC/KZN/GP & PTA. - Monitor driver behaviour & make sure tasks get fulfilled on time - Driver assistance on WhatsApp chat & Telegram. - Issue driver notifications, examples - unjustified delays/ damaged goods, etc. Customer service: -Emails/Chats & inbound calls -Refunds (customers & restaurants) -Restaurant support: Payment queries/ menu updates/ update daily schedules/… Show more - Dispatch/ Customer & restaurant support - Dispatch experience in the following regions WC/KZN/GP & PTA. - Monitor driver behaviour & make sure tasks get fulfilled on time - Driver assistance on WhatsApp chat & Telegram. - Issue driver notifications, examples - unjustified delays/ damaged goods, etc. Customer service: -Emails/Chats & inbound calls -Refunds (customers & restaurants) -Restaurant support: Payment queries/ menu updates/ update daily schedules/ troubleshooting tablets/ loading data (Acting team lead)

• Dispatcher

  • Aug 2017 - Mar 2019

  Cape Town Area, South Africa Dispatch full time 12-hour shifts 3 days on 3 days off: (alcohol & food deliveries) - Dispatch experience in the following regions WC/KZN/GP & PTA. - Monitor driver behavior & make sure tasks get fulfilled on time - Driver assistance on WhatsApp chat & Telegram. - Issue driver notifications for eg, unjustified delays/ spilled items, etc. Dispatch operating systems: Onfleet & Jarvis (2iC for dispatch lead)



Imvusa Trading 2289cc

• 1 - 100 Employee

• Pipefitting Operator

  • Jan 2017 - Jul 2017

  Cape Town Area, South Africa General steelworks & fabrications: Working with heavy-duty power tools/ cutting torch/ welding and pipe fitting Project at AgriProtein Technologies - Creating of heating systems for processing incubation rooms.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Billing & Charge Consultant

  • Jun 2016 - Dec 2016

  Cape Town Area, South Africa Worked as a billing and charge agent - Vodafone UK General queries - changing of customer tariff plans/ contract extensions/ Customer retentions. Taking of Adhoc payments. Troubleshoot device issues before sending them off for repairs



Massdiscounters t/a Game and Dionwired

• South Africa
• Retail
• 700 & Above Employee

• Sales Consultant

  • Dec 2009 - Jun 2015

  South Africa Experience: Sales - TV & Audio, small business machines/Desktops/Notebooks/printers, etc. Annual stocktake. Dispatch & receiving. Attend roadshows hosted by clients on the latest tech updates. General housekeeping. Making sure the mission is under control. Make sure displays are functional for customers to interact with.