Experience

LAKELAND NURSING AND REHABILITATION CENTER, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Admissions

  • Mar 2022 - Present

  - Oversees all aspects of the Admissions department.Assists in the development of the Facility's marketing plan and facilitates follow through. A. Maintains Sales Call calendar as it relates to outside marketing events. B. Reviews reports and is able to identify Facility trends.Identifies and documents referral sources in the community and Coordinates inquiries to the Facility regarding admissions.- Maintains effective communication with referral sources regarding Facilityservices and objectives.- Participates in assigned public speaking engagements.- Maintains the Facility's objectives of the budget as it pertains to census and payorclassification.- Demonstrates knowledge of Medicare/Medicaid and various payor types as itrelates to potential admissions into the Facility.- Conducts sales calls with community contacts to promote Facility and services provided. Verifies documentation is completed and communicates outcomes to the Facility team.



Encompass Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Admissions Representative

  • May 2020 - Mar 2022

  - Receives, verifies and enters accurate, pertinent and required admission data.- Guarantees financial packet is scanned into ACE IT for review by Business Office.- Notifies nursing units and case management department of expected admissions, using the virtual admissions board. - Pre-admits all patients that are expected admissions for the day, and prepares necessary admission packet for the nursing stations.- Communicates with appropriate management, patient and/or patient family regarding benefits and/or missing/incorrect information.- Completes mandatory training and courses required by completion date.- Verifies insurance prior to or at time of admission.



Howard Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Business Development Representative

  • Aug 2018 - May 2020

  - Promote and Sale healthcare technology solutions to Acute Care, Ambulatory Care and Long Term Care facilities. - Collaborate and consult with existing and new customers to determine their needs, create solutions and ensure a smooth sales process. - Provide the continuity within the territory as a single consistent connection point for the prospects, customers, partners, while collaborating with the Howard account executives. - Promote and Sale healthcare technology solutions to Acute Care, Ambulatory Care and Long Term Care facilities. - Collaborate and consult with existing and new customers to determine their needs, create solutions and ensure a smooth sales process. - Provide the continuity within the territory as a single consistent connection point for the prospects, customers, partners, while collaborating with the Howard account executives.



Carter's | OshKosh B'gosh

• 200 - 300 Employee

• Supervisor

  • Oct 2017 - Jul 2018

  - Partnered with the store management team to drive the financial results through exceptional store standards, execution of company strategies, and positive customer interaction- Provided feedback to Store Manager on performance and progress of Sales Associates- Capitalized on opportunities to train, coach, and redirect on the selling floor- Communicated KPI’s (Key Performance Indicators) to the team through effective use of the daily sales planner- Utilized all company tools to plan, track, and report completion of tasks and financial results.- Contributed to and lead the team on delivering customer service by engaging talent and encouraging positive customer interactions.

• Customer Service Lead

  • Feb 2017 - Oct 2017

  - Ensured that each Customer receives outstanding Service by greeting and acknowledging every Customer- Maintained outstanding standards, solid product knowledge, and all other components of Customer Service- Overseen and authorized Customer/Employee returns, exchanges, employee sales, discretion discounts (i.e. competitive etc.).- Assured the completion of all POS transactions and the proper control of cash/media at the register inclusive of opening registers and counting/closing register drawers.

• Sales Associate

  • Nov 2016 - Feb 2017

  - Interacted with customers and employees to create a positive store environment- Confidently and proactively helped resolve issues for customers and balanced a number of customers in a busy retail environment.- Executed operational activities and protected company assets through exceptional customer service- Articulated current promotional events and the brand loyalty program with customers



Southern Miss International Management Group

• Marketing Intern

  • Aug 2016 - Nov 2017

  - Teamed up with Partner Services Coordinator- Coordinated with agency partners and local vendors to guarantee on time, cost-effective delivery.- Followed script during the athletic events to ensure all marketing materials and promotions are displayed correctly - Teamed up with Partner Services Coordinator- Coordinated with agency partners and local vendors to guarantee on time, cost-effective delivery.- Followed script during the athletic events to ensure all marketing materials and promotions are displayed correctly



Firehouse Subs

• United States
• Restaurants
• 700 & Above Employee

• Shift Lead

  • Jul 2014 - Nov 2016

  - Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness. - Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.- Communicates effectively to the GM/Owner any and all issues that may impact our business.- Balancing cash drawers and preparing cash deposits. - Handling customer issues and managing conflicts. - Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness. - Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.- Communicates effectively to the GM/Owner any and all issues that may impact our business.- Balancing cash drawers and preparing cash deposits. - Handling customer issues and managing conflicts.