Service Delivery Manager

• Mar 2020 - Present

My job task involves liaising with staff and clients to ensure that service quality has been achieved per service level agreements. Expectations of high-quality service are expected and communicated to the team to align with the organisational objectives. I oversee the company's support helpdesk to see that clients get informed every step of the way. Responses are of quality, issues progress on time and are escalated to the right team member. Management reporting on key IT performances are provided to upper management for review when required.

Marketing, HR Officer / Admin

• Apr 2014 - Mar 2020

I assist the Virtuosys IT team with all promotional marketing materials and its social media marketing channels. Using a social media management tool such as Zoho Social to post helpful and, industry-relevant content for our clients is one of the most efficient methods used to maximise my time. By sourcing up-to-date IT information and working with the MD to create personal content or search the net for funny IT humour. Part of the organisation's slogan and brand is about "IT with personality", and I am always on the hunt for topics that showcases the company's values. As a human resource officer, I am responsible for recruitment and selection and everything to do with staffing matters. At times of work overflow, to be a resourceful team member, I also help with various business administrative duties.

Home Lender

• Jul 2006 - Jul 2007

The key responsibilities here are assisting clients through a needs analysis and through that information-gathering phase, I can determine whether they require further financial help and refer on to the other departments in the organisation. I was accountable for the inputting of financial information to the processing of client loan docs and ascertain whether it is ethically responsible for an organisation to provide credit to the individuals.

Customer Service Specialist

• Jun 2005 - Jun 2006

Lead Teller

• May 2005 - May 2006

Bank Teller

• Sep 2003 - May 2005