Experience

Berkshire Hathaway HomeServices-California Properties

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Realtor

  • Nov 2018 - Present



Dr. Francois Bui Inc

• Westminster, California

• Manager

  • Sep 2011 - Present

  • Responsible for recruiting, interviewing, and hiring new employees • Developing a training program for new employees • Maintain adequate office and medical supplies for employees, doctor, nurse, and patients. • Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries • Respond to complaints and requests for information • Maintain safe and clean reception area and assist in monitoring visitor access • Process co pays, answer multi line phones, schedule appointments, medical chart filing • Work with insurance companies to obtain authorization for tests and procedures • Knowledge of medical terminology, insurance and state, federal and local laws • Arranging for hospital admission and laboratory services while maintaining OSHA guidelines • Maintain over 2,000 patient files, records, and other information including entry of data into Office Ally • Ability to work independently with minimal supervision and complete assignments within established schedules and deadlines • Maintain strict confidentiality; knowledge of HIPAA and protected health information requirements • Developed patient registration system for further efficiency in check in process • Operating a variety of office equipment including a computer, fax machine and copiers; and other related duties as assigned Show less



CalOptima

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Onecare/ Onecare Connect partner

  • Apr 2016 - Sep 2018

  • Consistently received 100% on QA scores for 2018 year • Achieved high quality audit scores each month with average of 99.52% for the 2017 year • Awarded Top Performer, performance recognition for top performer in quality audits for the 2016 year • Guided members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare/OneCare Connect program while providing exceptional customer service. • Executed rigorous follow-up by ensuring issues are resolved • Assisted in the management of primary care provider termination assignment and analyzing appointment of representative’s form for pharmacy cases to ensure standard process is followed • Addressed member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care • Monitored significant/ urgent cases and follow-up on open issues to ensure member is satisfied • Completed new member orientation presentation for all new members to applicable services within the OneCare Connect Line of business • Responsible for accurate, complete and correct documentation into Facets regarding all issues, and/or inquires, complaints and grievances • Supported management in new hire training to determine their potential in position hired Show less



Admiral Home Health, Inc.

• 4010 Watson Plaza Drive, Lakewood, CA 90712

• Intern

  • Jan 2014 - Apr 2014

  Admiral Home Health, Inc. is a licensed, Medicare/ Medi-Cal-certified provider of home health services. Organization’s mission is to meet the health care needs of every patient in an efficient and effective manner through caring health professionals. During my internship, I have maintain employee information in databases and ensure appropriate modifications, record employees payroll report, verify I-9 documents, and created new hire booklets. Admiral Home Health, Inc. is a licensed, Medicare/ Medi-Cal-certified provider of home health services. Organization’s mission is to meet the health care needs of every patient in an efficient and effective manner through caring health professionals. During my internship, I have maintain employee information in databases and ensure appropriate modifications, record employees payroll report, verify I-9 documents, and created new hire booklets.



The SCAN Foundation

• Philanthropic Fundraising Services
• 1 - 100 Employee

• Intern

  • 2014 - 2014

  The SCAN Foundation is an independent, non-profit public charity devoted to changing care for older adults in ways that preserve dignity and encourage independence. Organization’s mission is to advance a coordinated and easily navigated system of high-quality services for older adults that preserve dignity and independence. During my internship, I have assisted with completion of Grant Status sheet, sent out policies for review in November, compared Board Report grants list to Grant Master list, and assisted with Board Meeting Graphs Reviewed CG payments in the system against monthly spreadsheet to ensure all payments were documented. Show less