Thuy Phuong Truong

Customer Information Management Deputy Manager at Mirae Asset Finance Company Limited (Vietnam)
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Contact Information
us****@****om
(386) 825-5501
Location
VN
Languages
  • English -
  • Japanese -
Skills

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Bio

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Credentials

  • TOEIC 870
    ETS
    Apr, 2015
    - Oct, 2024
  • Japanese N5
    The Japan Foundation
    Jan, 2012
    - Oct, 2024

Experience

  • Mirae Asset Finance Company Limited (Vietnam)
    • Financial Services
    • 1 - 100 Employee
    • Customer Information Management Deputy Manager
      • Jan 2022 - Present

    • Performance Management Supervisor
      • Dec 2020 - Dec 2021

  • SHB finance
    • Vietnam
    • Financial Services
    • 1 - 100 Employee
    • Collections Team Leader - B1 New Bucket - Manual calling
      • May 2020 - Oct 2020

      Achievements:- Successful at building strong Team and leading Team to achieve best performance for months in 2019 in Early Collection Department and maintaining a leading Team in B1 NEW bucket in 2020.- Have a strong influence on changing working culture in the Department (improve employee productivity and performance in Predue and NEW bucket)- Train and support new team leaders to manage Team (2 Team Leaders have just had a promotion)- Contribute in successfully building Auto Dial System at SHBFC (ideas for new functions in 3CX and DCS system: dashboard, wiretapping, unlock for users)

    • Collections Team Leader - Predue bucket
      • Jul 2019 - May 2020

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Collections Team Leader_B1 NEW
      • Mar 2019 - Jul 2019
  • Conneqt Business Solutions
    • United States
    • Information Technology & Services
    • 300 - 400 Employee
    • Quality Analyst cum Collections Team Leader_B1 NEW
      • May 2018 - Dec 2018
  • Home Credit Vietnam
    • Vietnam
    • Financial Services
    • 1 - 100 Employee
    • Business Insights Specialist
      • Jan 2018 - May 2018

    • Business Insights Officer
      • Sep 2016 - Dec 2017

  • Lazada Group
    • Thailand
    • Financial Services
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2014 - Mar 2015

Education

  • The University of Bolton
    Master of Business Administration - MBA
    2017 - 2019
  • Hoa Sen University (Not for Profit)
    Bachelor's degree, Business English
    2009 - 2013

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