Experience

BMO Insurance

• Canada
• Insurance
• 1 - 100 Employee

• User Support Analyst

  • Oct 2022 - Present

• Commission Specialist

  • Feb 2016 - Oct 2022

  - Administrating commissions and working closely with Advisors and MGAs. - Working on projects requiring technical knowledge - Assisting other departments such as Contracting, New Business, Client Services, Accounting



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bilingual Pension and Benefits Representative

  • Aug 2012 - Oct 2015

  - Dealing with employees of our clients (more than 80 clients) about benefits and pension questions. Working closely with the Administration teams and Human Resources team to solve complex issues and escalations, requiring strong pension and benefit knowledges and attention to details. - Got rewards for call quality and commitment to the team. - Dealing with employees of our clients (more than 80 clients) about benefits and pension questions. Working closely with the Administration teams and Human Resources team to solve complex issues and escalations, requiring strong pension and benefit knowledges and attention to details. - Got rewards for call quality and commitment to the team.



BUSITEL

• Longjumeau, Île-de-France, France

• Web and Marketing manager

  • Sep 2010 - Sep 2011

  Customer service: dealt with clients and customers inquieries Web Marketing tasks: improve sales of the website www.busitel-store.eu. Methodologies used: ad campaigns (Google Adwords, e-mailing, faxing), figures analysis (sales, costs, profitability analysis of the campaigns) Business intelligence: adapt prices according to competitors Website updates: improve the traffic putting new products, product-sheets more detailed, work on the key words Sales tasks: contact with… Show more Customer service: dealt with clients and customers inquieries Web Marketing tasks: improve sales of the website www.busitel-store.eu. Methodologies used: ad campaigns (Google Adwords, e-mailing, faxing), figures analysis (sales, costs, profitability analysis of the campaigns) Business intelligence: adapt prices according to competitors Website updates: improve the traffic putting new products, product-sheets more detailed, work on the key words Sales tasks: contact with clients, advices, supplier purchases, inventory management, sales management. During my contract, the sales increased by an average of 25% monthly, this was 5% more than the initial projections Show less Customer service: dealt with clients and customers inquieries Web Marketing tasks: improve sales of the website www.busitel-store.eu. Methodologies used: ad campaigns (Google Adwords, e-mailing, faxing), figures analysis (sales, costs, profitability analysis of the campaigns) Business intelligence: adapt prices according to competitors Website updates: improve the traffic putting new products, product-sheets more detailed, work on the key words Sales tasks: contact with… Show more Customer service: dealt with clients and customers inquieries Web Marketing tasks: improve sales of the website www.busitel-store.eu. Methodologies used: ad campaigns (Google Adwords, e-mailing, faxing), figures analysis (sales, costs, profitability analysis of the campaigns) Business intelligence: adapt prices according to competitors Website updates: improve the traffic putting new products, product-sheets more detailed, work on the key words Sales tasks: contact with clients, advices, supplier purchases, inventory management, sales management. During my contract, the sales increased by an average of 25% monthly, this was 5% more than the initial projections Show less



Panda Software

• Software Development
• 1 - 100 Employee

• Inside sales

  • Apr 2010 - Sep 2010

  - Implementation of the telemarketing department into Panda Security France. My main mission was to work closely with the sales team and find new clients for anti-virus projects. - Implementation of the telemarketing department into Panda Security France. My main mission was to work closely with the sales team and find new clients for anti-virus projects.



Carrefour

• France
• Retail
• 700 & Above Employee

• Customer relationship management

  • Feb 2010 - Apr 2010

  - Customer service (Loyalty program): inbound calls, dealing with customers inquiries, improve customers’ loyalty - Customer service (Loyalty program): inbound calls, dealing with customers inquiries, improve customers’ loyalty



French Fair Trade Organization

• Non-profit Organization Management

• Communication and web project assistant

  • Jul 2009 - Dec 2009

  - Promoted the web site “Vitrine du commerce équitable’’, listing of fairtrade products: newsletter, web reference, creation of a catalogue listing fair products - Project “Fairtrade Towns” (promote Fairtrade within the communities): creation of communication tools (newsletter, presentation file, press pack), monitoring of the cities actions, events organization - Trade exhibitions: Buy&Care (sustainable purchases), European Fairtrade exhibition - Web sites: Vitrine du commerce… Show more - Promoted the web site “Vitrine du commerce équitable’’, listing of fairtrade products: newsletter, web reference, creation of a catalogue listing fair products - Project “Fairtrade Towns” (promote Fairtrade within the communities): creation of communication tools (newsletter, presentation file, press pack), monitoring of the cities actions, events organization - Trade exhibitions: Buy&Care (sustainable purchases), European Fairtrade exhibition - Web sites: Vitrine du commerce équitable, PFCE, Territoires de commerce équitable Show less - Promoted the web site “Vitrine du commerce équitable’’, listing of fairtrade products: newsletter, web reference, creation of a catalogue listing fair products - Project “Fairtrade Towns” (promote Fairtrade within the communities): creation of communication tools (newsletter, presentation file, press pack), monitoring of the cities actions, events organization - Trade exhibitions: Buy&Care (sustainable purchases), European Fairtrade exhibition - Web sites: Vitrine du commerce… Show more - Promoted the web site “Vitrine du commerce équitable’’, listing of fairtrade products: newsletter, web reference, creation of a catalogue listing fair products - Project “Fairtrade Towns” (promote Fairtrade within the communities): creation of communication tools (newsletter, presentation file, press pack), monitoring of the cities actions, events organization - Trade exhibitions: Buy&Care (sustainable purchases), European Fairtrade exhibition - Web sites: Vitrine du commerce équitable, PFCE, Territoires de commerce équitable Show less



LTD INTERNATIONAL

• Paris, Île-de-France, France

• Human Resources assistant

  • Oct 2008 - Jan 2009

  - In the Air conditioning and Electricity department, my mission was to find new candidates and match them with the services they required - In the Air conditioning and Electricity department, my mission was to find new candidates and match them with the services they required



CRIT France

• France
• Staffing and Recruiting
• 700 & Above Employee

• Human Resources assistant

  • Jun 2008 - Sep 2008

  - Recruitment, administration, reception, maintaining updated database (updating clients and temporary workers information) - Recruitment, administration, reception, maintaining updated database (updating clients and temporary workers information)



Credit Agricole Consumer Finance

• France
• Banking
• 700 & Above Employee

• Human Resources assistant

  • Jul 2007 - Aug 2007

  - Administration of interns’ files - Pay, contracts, data updating, data entry - Administration of interns’ files - Pay, contracts, data updating, data entry