Experience

Harbour
• United Kingdom
• Government Administration
• 1 - 100 Employee
• Merchandising

  • Sep 2022 - Present


MFC GROUP(UK) Ltd

• Business Development

  • Aug 2020 - Oct 2021

  . Develop performance of existing and seek new suppliers for garden furniture with right product, right vendor. . Ensure products are developed and delivered in line with the agreed conditions and standards of different buyers, from design to sample, production and shipment. . Visit factories evaluate new product samples, review design changes or quality improvements on new or existing products together QA/ Technician team. . Daily communication and negotiation with suppliers and customers to make sure information flow is transferred smoothly and the business is developed at the most efficiency. . Ensure that team members in Vietnam (BD, TE, QC, Operations) and in Head office (MD, Operations…) are well informed and updated of the development progress for achieving the same goal and for smooth communication with buyers. . Build win-win and long-term relations with suppliers and buyers. . Report to line manager or BOD and other duties as assigned. Show less



Eurofar International B.V.

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Merchandiser

  • Aug 2019 - Apr 2020

  . Coordinate with the Sales team in Holland by managing (delivery) schedules, filing important client related documents and communicating relevant information both internally and externally. . Work closely with TEAM's of sourcing agents / buying offices in Vietnam whom are representing our clients across a multitude of areas including product development, client meetings etc. . Ensure the adequacy of sales-related equipment or material. . Respond to complaints from clients and give after-sales support when requested in close collaboration with our R&D and SCM teams. . Work closely with R&D, SCM, Logistics and Sales to manage client expectations in relation to, offer sheets needs, product development needs, sample needs, delivery needs etc. . Handle, in collaboration with SCM, the processing of all orders with accuracy and timeliness . Inform clients, in collaboration with SCM, of unforeseen delays or problems with garden furniture shipments. . Monitor, in collaboration with SCM on time delivery schedules for customers & collaborate with sourcing to find solutions for delivery challenges. . Monitor the team's progress, identify shortcomings and propose improvements. Show less



SOFACOMPANY

• Denmark
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Key Account Manager

  • Dec 2014 - Jul 2019

  · Work closely and manage customer requirements as regional market with Sales team. In charge of Europe accounts, Asia accounts, South Africa accounts and export projects. · Responsible all the orders follow up from beginning to shipment ( such as pre-selection, sampling, final order, production schedule, inspection/ lab test, export documentation and payment follow up with customers). Coordinate with internal departments such as Designer, Technical, Workshop, Production planning, Quality... to ensure smooth workflow for orders and delivery to customers on time.. Check sample/ production on behalf of customer to make sure right products will be deliver at right time.. Update correct information into system as well as provide customers a satisfactory information/ service.· Communicate quickly with customers if any problems to minimize any losses to any relevant parties.. Ensure complaint from customers are effectively taken care with corrective action implemented, then approach resolving to customers.. Solve problems between internal department/ factory/ customer/ agent if any to make sure all parties working in the win win situation and happy to work with together. Show less

• Commercial Assistant

  • Jul 2012 - Nov 2014


Nguyen Hoang Co., Ltd
• Vietnam
• Civil Engineering
• 1 - 100 Employee
• Account Assistant

  • Mar 2011 - Jun 2012

ScanCom International A/S
• Denmark
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee
• Export Operations

  • Dec 2009 - Feb 2011