Experience

Mobicast, Jsc

• Vietnam
• Telecommunications
• 1 - 100 Employee

• Data Analyst

  • Jul 2021 - Present

  - Depended on HEART Framework to define metrics that evaluate user experience (UX) of software and propose insights to improve features: eKyc, Search, Payment... - Implemented the process and created initial documents to describe event logs, and used a debug-view (Firebase) to check the raw events data that have been recorded. - Developed root cause report to address problems with KYC rate, renewal, or decrease in sales volume of different channels. - Depended on HEART Framework to define metrics that evaluate user experience (UX) of software and propose insights to improve features: eKyc, Search, Payment... - Implemented the process and created initial documents to describe event logs, and used a debug-view (Firebase) to check the raw events data that have been recorded. - Developed root cause report to address problems with KYC rate, renewal, or decrease in sales volume of different channels.



Sendo.vn

• Vietnam
• Technology, Information and Internet
• 200 - 300 Employee

• Product Analyst

  • Feb 2021 - Jun 2021

  - Undertook exploratory data analysis projects to achieve a better understanding of business and discover key insights regarding optimization and growth opportunities. - Helped identify and define the appropriate key metrics for specific projects. - Designed and run experiments, analyzed the resulting data, and exchanged results with other teams - Undertook exploratory data analysis projects to achieve a better understanding of business and discover key insights regarding optimization and growth opportunities. - Helped identify and define the appropriate key metrics for specific projects. - Designed and run experiments, analyzed the resulting data, and exchanged results with other teams



WILAD SOLUTIONS

• Hanoi

• Business Intelligence Analyst

  • Aug 2019 - Jan 2021

  - Created real-time dashboard reports that helped to save 16 hours of manual work each week and enabled leaders to get the overall picture of business performance and develop targeted action plans. - Supplied inputs for weekly, monthly, and quarterly business reviews and created more in-depth analysis as specifically required. - Worked with clients to understand business needs and translate those needs into actionable reports in Metabase. - Created real-time dashboard reports that helped to save 16 hours of manual work each week and enabled leaders to get the overall picture of business performance and develop targeted action plans. - Supplied inputs for weekly, monthly, and quarterly business reviews and created more in-depth analysis as specifically required. - Worked with clients to understand business needs and translate those needs into actionable reports in Metabase.



Homedy Inc

• Vietnam
• Real Estate
• 1 - 100 Employee

• Business Intelligence Analyst

  • Aug 2018 - Aug 2019

  - Worked across MKT team, Product team to build out and maintain real-time dashboards by utilizing Power BI. - Systematically connected varying data sources (Google Analytics, Google AdWords, Facebook ads, behavioral customers from web, app) to enrich datasets and enhance data processing - Undertook independent research, created ideas, and documented Real Estate Loan module to enhance web-users satisfaction, thereby diversifying customer's database. - Generated plausible insights into customers’ behavior to improve key business outcomes by segmenting customers (i.e. by RFM), creating group-focused policies for each customer groups, and building an email marketing automation system Show less



VCCORP

• Vietnam
• Technology, Information and Internet
• 1 - 100 Employee

• Business Analyst

  • Aug 2017 - Jun 2018

  - Analyzed the performance of the product(s) and highlighted key and potential sectors for telephone salesperson to improve conversion rate of customers who seek a platform for advertisements. - Kept track of the performance of all salespersons based on reports and other tools. - Structured and developed Operation reports for managers on daily, weekly, and monthly basis and participated in creating an Annual Operation Plan for the team. - Participated in building CRM tools to manage customers such as building processing flow and personal dashboards for each salesperson, individually licensing access to his own domain to each salesperson, optimizing tools. Show less



Ahamove

• Vietnam
• Technology, Information and Internet
• 200 - 300 Employee

• Operations Intern

  • Feb 2017 - Jul 2017

  - Handled driver’s enquiries to ensure the best service quality to users and the best experience for drivers - Managed wages and incentives distribution for drivers on the operating system - Kept track of necessary operational indicators: churn rate, retention rate, productivity index etc... and suggested appropriate reward policies for the drivers to maximize driver retention. - Handled driver’s enquiries to ensure the best service quality to users and the best experience for drivers - Managed wages and incentives distribution for drivers on the operating system - Kept track of necessary operational indicators: churn rate, retention rate, productivity index etc... and suggested appropriate reward policies for the drivers to maximize driver retention.