Thuy Duong Pham
Customer Service Specialist at Secomus Technology- Claim this Profile
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Bio
Experience
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Secomus Technology
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Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Specialist
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Apr 2022 - Present
- Assist customers with understanding the basic SEO and using the SEO features to boost their site performance by answering questions via email, and text. - Communicate effectively between team members from different time zone to troubleshoot operational issues and resolve them quickly. - Conduct customer’s case studies, research, strategize and identify potential improvements to recommend to product and development team - Supported internal teams by managing database, creating and updating internal customer support documentation as needed- Analyze patterns and trends observed from customer’s feedback to maximize CRM
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012 Global Ltd
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United Kingdom
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Education Administration Programs
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1 - 100 Employee
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Administrative Assistant
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Apr 2021 - Aug 2021
-Communicate with international educational representatives.-Manage international students' applications, documents, and performance.-Deliver project solutions and interpreter needed information to maintain the relationship between parties.-Support Sale team to upsell-Communicate with clients via various channels such as phone, email, and live chat-Check and process client account information-Provide excellent customer service -Communicate with international educational representatives.-Manage international students' applications, documents, and performance.-Deliver project solutions and interpreter needed information to maintain the relationship between parties.-Support Sale team to upsell-Communicate with clients via various channels such as phone, email, and live chat-Check and process client account information-Provide excellent customer service
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Customer Service Consultant
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Oct 2020 - Aug 2021
-Consulting with customers-Organize appointments for customers-Plan clients' meetings and provide needed support and information.-Manage the average of 20 customers a day with a 90% rate of satisfaction and positive feedbacks on exceptional services-Oversee a stable loyal customers of 5% - TOP 3 outstanding performance -Consulting with customers-Organize appointments for customers-Plan clients' meetings and provide needed support and information.-Manage the average of 20 customers a day with a 90% rate of satisfaction and positive feedbacks on exceptional services-Oversee a stable loyal customers of 5% - TOP 3 outstanding performance
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University of Birmingham
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United Kingdom
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Higher Education
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700 & Above Employee
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Campus Ambassador
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Oct 2020 - Aug 2021
-Represent the International and Exchange team in various events and program-Organize regular Q&A sessions to support international students-Act as the bridge between university and students by sharing experience and communicating problems-Creating and delivering presentations to provide information-Lead students panels, students cafe's platform, Partners' day...-Ensure the accuracy of the university website's information -Represent the International and Exchange team in various events and program-Organize regular Q&A sessions to support international students-Act as the bridge between university and students by sharing experience and communicating problems-Creating and delivering presentations to provide information-Lead students panels, students cafe's platform, Partners' day...-Ensure the accuracy of the university website's information
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Project Assistant
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Feb 2021 - Apr 2021
-Support the start-up project in the field of career selection for Vietnamese students in their early -stage by testing their strengths and weaknesses, suggesting options, and outlining a short-term plan to develop needed skills.-Work along the R&D sector to adjust products and services-Provide needed support with the basic study as well as additional sessions.-Conduct weekly reports and discuss with the board.-Maintain excellent communication with clients and partners -Support the start-up project in the field of career selection for Vietnamese students in their early -stage by testing their strengths and weaknesses, suggesting options, and outlining a short-term plan to develop needed skills.-Work along the R&D sector to adjust products and services-Provide needed support with the basic study as well as additional sessions.-Conduct weekly reports and discuss with the board.-Maintain excellent communication with clients and partners
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Dpointgroup
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Events Services
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1 - 100 Employee
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Sales And Marketing Specialist
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Jul 2020 - Aug 2020
-Manage online marketing activities.-Analyze market trends and global policies-Gather and analyze information-Formulate and test hypotheses about the projects-Develop and communicate recommendations.-Prepare client presentations and daily market commentary-Study customer data as well as do research about potential customers and customer’s perspectives -Manage online marketing activities.-Analyze market trends and global policies-Gather and analyze information-Formulate and test hypotheses about the projects-Develop and communicate recommendations.-Prepare client presentations and daily market commentary-Study customer data as well as do research about potential customers and customer’s perspectives
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Volunteer
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Sep 2017 - Jul 2018
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Assistant
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Mar 2018 - Apr 2018
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PT CJ Foodville Bakery and Cafe (TOUS Les JOURS)
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Indonesia
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Food and Beverage Services
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100 - 200 Employee
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Retail Salesperson
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Nov 2017 - Dec 2017
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Education
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Alma Mater Studiorum – Università di Bologna
Bachelor's degree, Economics of tourism- internatiomnal tourism and leisure industry -
University of Birmingham
Bachelor of Science - BS, Economics -
University of Languages and International studies- National University of Hanoi
Bachelor's degree, English teaching and translation -
University of the West of England
Training, English