Experience

Secomus Technology

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2022 - Present

  - Assist customers with understanding the basic SEO and using the SEO features to boost their site performance by answering questions via email, and text. - Communicate effectively between team members from different time zone to troubleshoot operational issues and resolve them quickly. - Conduct customer’s case studies, research, strategize and identify potential improvements to recommend to product and development team - Supported internal teams by managing database, creating and updating internal customer support documentation as needed- Analyze patterns and trends observed from customer’s feedback to maximize CRM



012 Global Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2021 - Aug 2021

  -Communicate with international educational representatives.-Manage international students' applications, documents, and performance.-Deliver project solutions and interpreter needed information to maintain the relationship between parties.-Support Sale team to upsell-Communicate with clients via various channels such as phone, email, and live chat-Check and process client account information-Provide excellent customer service -Communicate with international educational representatives.-Manage international students' applications, documents, and performance.-Deliver project solutions and interpreter needed information to maintain the relationship between parties.-Support Sale team to upsell-Communicate with clients via various channels such as phone, email, and live chat-Check and process client account information-Provide excellent customer service



Klamdy tarot

• Customer Service Consultant

  • Oct 2020 - Aug 2021

  -Consulting with customers-Organize appointments for customers-Plan clients' meetings and provide needed support and information.-Manage the average of 20 customers a day with a 90% rate of satisfaction and positive feedbacks on exceptional services-Oversee a stable loyal customers of 5% - TOP 3 outstanding performance -Consulting with customers-Organize appointments for customers-Plan clients' meetings and provide needed support and information.-Manage the average of 20 customers a day with a 90% rate of satisfaction and positive feedbacks on exceptional services-Oversee a stable loyal customers of 5% - TOP 3 outstanding performance



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Campus Ambassador

  • Oct 2020 - Aug 2021

  -Represent the International and Exchange team in various events and program-Organize regular Q&A sessions to support international students-Act as the bridge between university and students by sharing experience and communicating problems-Creating and delivering presentations to provide information-Lead students panels, students cafe's platform, Partners' day...-Ensure the accuracy of the university website's information -Represent the International and Exchange team in various events and program-Organize regular Q&A sessions to support international students-Act as the bridge between university and students by sharing experience and communicating problems-Creating and delivering presentations to provide information-Lead students panels, students cafe's platform, Partners' day...-Ensure the accuracy of the university website's information



Ewings

• Project Assistant

  • Feb 2021 - Apr 2021

  -Support the start-up project in the field of career selection for Vietnamese students in their early -stage by testing their strengths and weaknesses, suggesting options, and outlining a short-term plan to develop needed skills.-Work along the R&D sector to adjust products and services-Provide needed support with the basic study as well as additional sessions.-Conduct weekly reports and discuss with the board.-Maintain excellent communication with clients and partners -Support the start-up project in the field of career selection for Vietnamese students in their early -stage by testing their strengths and weaknesses, suggesting options, and outlining a short-term plan to develop needed skills.-Work along the R&D sector to adjust products and services-Provide needed support with the basic study as well as additional sessions.-Conduct weekly reports and discuss with the board.-Maintain excellent communication with clients and partners



Dpointgroup

• Events Services
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Jul 2020 - Aug 2020

  -Manage online marketing activities.-Analyze market trends and global policies-Gather and analyze information-Formulate and test hypotheses about the projects-Develop and communicate recommendations.-Prepare client presentations and daily market commentary-Study customer data as well as do research about potential customers and customer’s perspectives -Manage online marketing activities.-Analyze market trends and global policies-Gather and analyze information-Formulate and test hypotheses about the projects-Develop and communicate recommendations.-Prepare client presentations and daily market commentary-Study customer data as well as do research about potential customers and customer’s perspectives



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Volunteer

  • Sep 2017 - Jul 2018



ISC-UKEAS Vietnam

• Assistant

  • Mar 2018 - Apr 2018



PT CJ Foodville Bakery and Cafe (TOUS Les JOURS)

• Indonesia
• Food and Beverage Services
• 100 - 200 Employee

• Retail Salesperson

  • Nov 2017 - Dec 2017