Thu Thao Vu Ngo (Robin)

Senior In Charge at PERSOLKELLY Vietnam
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Contact Information
us****@****om
(386) 825-5501
Location
Vietnam, VN
Languages
  • English Professional working proficiency

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Bio

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Credentials

  • Certification Prep: Professional in Human Resources (PHR)®
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Talent Sourcing
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Technical Recruiting
    LinkedIn
    Apr, 2020
    - Nov, 2024

Experience

  • PERSOLKELLY Vietnam
    • Vietnam
    • Human Resources Services
    • 100 - 200 Employee
    • Senior In Charge
      • Apr 2022 - Present

      - Leading an unit under ITT team - Persolkelly Ha Noi.- Being career consultant for all candidates and clients, main focus on ITT industrial.- Being long-term partnership of top leading global firms and Vietnamese cooperations in ITT industrial.

    • Senior Consultant
      • Feb 2021 - Apr 2022

      - Top Biller Persolkelly Vietnam 2021.

    • Recruitment Consultant
      • Sep 2019 - Jan 2021

      - Top biller Q2,Q3,Q4 2020.Main responsibilities as following:- Identifying and developing client/business relationships in both local and global market.- Advising on and selling the most appropriate solution for attracting candidates and maintaining a candidate database.- Doing research, collecting information and understanding the labor market to give appropriate consultation.- Assessing and responding to the needs of each particular client or assignment.- Sourcing suitable candidates and briefing them on the opportunities offered by the client.- Managing the process through interview to offer stage and beyond.- Offering CV, interview and general career advice.

  • A.P. Moller - Maersk
    • Denmark
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Key Client Customer Service Executive
      • Mar 2015 - Aug 2019

      A.P Moller Maersk is the biggest shipping line in the world with head quarter in Copenhagen, Denmark.-Building and maintaining relationship with VVIP customers through meeting, emails and byphone in both export and import.-Handling daily orders:bill of lading, booking and related issues, follow up schedule ofshipments, E-invoice, delivery terms…-Promoting the initiatives to improve customer's experience.*Results:-Customers satisfaction: EXCELLENT (all customers of MCC are fully satisfied with mysupports)-Customer service target: GOOD (drop call ratio: <5%, email turn time: <2 hours for allcustomers especially key client (KC) account: <1 hour, Ecommerce-sales: persuade 99%KC customer using website)-Reaching sales target perfomance of customer service: e-commercial packages, E-DO projects etc

  • Lotte Department Store
    • Retail
    • 100 - 200 Employee
    • Customer Service Agent
      • Jul 2014 - Mar 2015

      -Making Lotte membership card to reach mothly target.-Telesales.-Handling customers’problems. -Making Lotte membership card to reach mothly target.-Telesales.-Handling customers’problems.

  • Centre for Social Initiatives Promotion - CSIP
    • Vietnam
    • Non-profit Organizations
    • 1 - 100 Employee
    • Internship
      • Apr 2013 - Dec 2013

      -Managing an online training course: sales, customer care etc.-Being responsible for administrative tasks, translating document from Vietnamese intoEnglish and vice versa. -Managing an online training course: sales, customer care etc.-Being responsible for administrative tasks, translating document from Vietnamese intoEnglish and vice versa.

Education

  • Dai Nam University
    Bachelor's degree, Finance
    2010 - 2014

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