Experience

Hertz Car Rental
• India
• Consumer Services
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2018 - Present


Dickies Nofrills

• Canada
• Retail Groceries

• Produce Clerk

  • Dec 2009 - Present

  Stocked merchandise and managed floor regarding customer service. Filled and signed off on invoices. Received incoming shipments and inspected for quality. Works with the department manager to ensure department standards are met. Described product to customers and accurately explained details and care of merchandise. Greeted customers entering the store to ascertain what each customer wanted or needed. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted customers with food selection, and inquiries Recommended alternative items if product was out of stock. Answered product questions with up-to-date knowledge of sales and store promotions. Dedicated to continuously improving sales abilities and product knowledge. Recommended alternative items if product was out of stock. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Show less



Total Credit Recovery Limited

• Canada
• Financial Services
• 100 - 200 Employee

• Collector

  • Sep 2014 - Dec 2015

  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.• Identifying and performing write-off accounts• Reviewing customer's overdue balances• Resolving customer billing disputes• Helped customers to create payment plans based on their financial situation• Effectively managed a high-volume of inbound and outbound customer calls.• Gathered and verified all required customer information• Accurately documented, researched and resolved customer service issues.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Handled credit card payments and information • Answered product questions with up-to-date knowledge • Achieved target and performance requirements.• Asked open-ended questions to assess customer needs• Defused volatile customer situations calmly and courteously.• Identified chronic customer issues by creating and maintaining customer complaint log.• Oversaw call center employees to ensure customer satisfaction goals were consistently met.• exceeded service and quality standards every review period.• trained new hires • audited calls• took doubles to make sure call was well constructed and customer was satisfied Show less

• Collector

  • Sep 2014 - Dec 2015

  Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.Identifying and performing write-off accountsReviewing customer's overdue balancesResolving customer billing disputesHelped customers to create payment plans based on their financial situationEffectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints professionally.Gathered and verified all required customer informationAccurately documented, researched and resolved customer service issues.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Routinely answered customer questions regarding merchandise and pricing.Prepared daily reports on each customer that was spoken to.Handled credit card payments and information Answered product questions with up-to-date knowledge of sales and store promotions.Achieved sales goals and service performance requirements.Asked open-ended questions to assess customer needsEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Addressed and resolved customer product complaints empathetically and professionallyAccurately documented, researched and resolved customer service issues.Defused volatile customer situations calmly and courteously.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Identified chronic customer issues by creating and maintaining customer complaint log.Oversaw call center employees to ensure customer satisfaction goals were consistently met.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.exceeded service and quality standards every review period.trained new hires audited callstook doubles to make sure customer was satisfied Show less