Experience

Clarion Housing Group

• United Kingdom
• Real Estate
• 700 & Above Employee

• Resident Involvementand Scrutiny Manager

  • Oct 2017 - Present

  Working at a strategic level to engage customers in scrutiny and involvement at a national, regional and local level. To improve services and services delivery provided by Clarion Housing Group. I also manage two Resident Involvement Officer's. Working at a strategic level to engage customers in scrutiny and involvement at a national, regional and local level. To improve services and services delivery provided by Clarion Housing Group. I also manage two Resident Involvement Officer's.



Affinity Sutton

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Regional Resident Involvement Manager

  • Mar 2001 - Present

  As a Resident Involvement Manager for Affinity Sutton I am responsible for managing, developing and inspiring staff, working alone and as part of a team, managing budgets, creating, piloting and implementing new methods of involvement e.g. Green Inspectors, Void Inspectors, Neighbourhood Management Forums and Performance Auditors. All these methods allow customers to influence and improve the services they receive from Affinity Sutton on a local, regional and national level. I recruit and train residents and staff in new methods of involvement and work with other directorates which has helped us achieve a common goal. I have helped develop policies and procedures and strategies which our team has adopted. I also work with residents and stakeholders and support the Voids and Lettings and Anti Social Behaviour Service Task Teams and Regional Scrutiny Boards. I represent my team at the diversity group meetings. Show less

• Area Housing Manager

  • Mar 2001 - 2008

  I worked as an Area Housing Manager covering three estates. My roles included managing Housing Officers, maintenance staff, cleaners and contractors. I was responsibile for staff recruitment, local staff training, mentoring and coaching. I managed budgets, rent accounts (including representing WST in court) and collecting rent at local offices, chasing former tenants rent arrears. I worked with external agencies and partners, promoted and carried out resident involvement activities and applied for funding for local events and equipment. I carried out consultation events when local planned investment work was being carried out on the estates. I managed local contract work. I dealt with ASB and voids and lettings including home visits and signing up new tenants. I also dealt with ASB cases to ensure action was taken in a timely manner and the issues were dealt with and resolved. Show less



William Sutton

• National Resident Involvement Co Ordinator

  • 2008 - 2009

  My responsibilities included assisting to create a new RI strategy, implementing the new strategy at a national level, creating all the supporting methods of involvement and all the paper work including a summary strategy, newsletters, leaflets, posters and other promotion material and reviewing terms of references. Organising, coordinating and attending conferences, events and assisting local housing staff to engage residents to involvement. My responsibilities included assisting to create a new RI strategy, implementing the new strategy at a national level, creating all the supporting methods of involvement and all the paper work including a summary strategy, newsletters, leaflets, posters and other promotion material and reviewing terms of references. Organising, coordinating and attending conferences, events and assisting local housing staff to engage residents to involvement.



Housing 21

• United Kingdom
• Non-profit Organization Management
• 700 & Above Employee

• Scheme Manager

  • 1999 - 2001

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