Thuong Tran
Customer Service Executive at Liberty Insurance Limited- Claim this Profile
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English ( TOEIC 850 marks) Professional working proficiency
Topline Score
Bio
Experience
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Liberty Insurance Vietnam
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Vietnam
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Insurance
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1 - 100 Employee
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Customer Service Executive
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Dec 2011 - Present
- Dealing with clients, - Speaking on the phone, answering emails - Processing orders, enquiries - Escalating any complaints - Supporting sales and claim departments - Dealing with clients, - Speaking on the phone, answering emails - Processing orders, enquiries - Escalating any complaints - Supporting sales and claim departments
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AkzoNobel
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Netherlands
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Chemical Manufacturing
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700 & Above Employee
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recoptionist cum admin
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Aug 2011 - Dec 2011
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Expeditors
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Internship
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May 2010 - Sep 2010
- Research of regulatory changes by reading publications and government regulations - Airline cargo Tracing and Tracking data update - Clerical duties - Update proprietary information into system - Make draft Air Way Bill, statements, reports - Scan and index Master AWB into the internal system - Research on specific area of current operations process with recommendations for improvements or changes - Research of regulatory changes by reading publications and government regulations - Airline cargo Tracing and Tracking data update - Clerical duties - Update proprietary information into system - Make draft Air Way Bill, statements, reports - Scan and index Master AWB into the internal system - Research on specific area of current operations process with recommendations for improvements or changes
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Receptionist
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May 2009 - Sep 2009
- Pick up the customers and direct them to the right table - Take orders directly or through phone calls - Satisfy all the customers needs - Serve the foods if there was shortage of employees - Pick up the customers and direct them to the right table - Take orders directly or through phone calls - Satisfy all the customers needs - Serve the foods if there was shortage of employees
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Education
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HUFLIT and Foreign Trade Development Corporation
Japan and Its Corporate Culture course, Human Resource Program -
The Hochiminh City of University Foreign Language Information Technology
Bachelor of Economics, International Business Administration -
Dong Du Japanese School
Japanese, Japanese