Experience

Liberty Insurance Vietnam

• Vietnam
• Insurance
• 1 - 100 Employee

• Customer Service Executive

  • Dec 2011 - Present

  - Dealing with clients, - Speaking on the phone, answering emails - Processing orders, enquiries - Escalating any complaints - Supporting sales and claim departments - Dealing with clients, - Speaking on the phone, answering emails - Processing orders, enquiries - Escalating any complaints - Supporting sales and claim departments



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• recoptionist cum admin

  • Aug 2011 - Dec 2011



Expeditors

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Internship

  • May 2010 - Sep 2010

  - Research of regulatory changes by reading publications and government regulations - Airline cargo Tracing and Tracking data update - Clerical duties - Update proprietary information into system - Make draft Air Way Bill, statements, reports - Scan and index Master AWB into the internal system - Research on specific area of current operations process with recommendations for improvements or changes - Research of regulatory changes by reading publications and government regulations - Airline cargo Tracing and Tracking data update - Clerical duties - Update proprietary information into system - Make draft Air Way Bill, statements, reports - Scan and index Master AWB into the internal system - Research on specific area of current operations process with recommendations for improvements or changes



Golden Elephant Restaurant

• Receptionist

  • May 2009 - Sep 2009

  - Pick up the customers and direct them to the right table - Take orders directly or through phone calls - Satisfy all the customers needs - Serve the foods if there was shortage of employees - Pick up the customers and direct them to the right table - Take orders directly or through phone calls - Satisfy all the customers needs - Serve the foods if there was shortage of employees