Experience

Webber Wentzel

• South Africa
• Law Practice
• 700 & Above Employee

• Client Intelligence Specialist

  • Sep 2020 - Present

  • I Conduct market research to gain insights on relevant market trends and end-user behaviours within the sub-Saharan Africa.• Derive insights that respond to clients needs and key business questions• Conducting industry analysis of the market to determine future possibilities.• Gathering relevant industry information from a technological, competitive and regulatory perspective.• Conduct industry research and market analysis and communicate with business development managers and Business leadership• Analyse, interpret and deliver market intelligence in Support of Business Units (BU)• Conversion of Raw Data into Meaningful Management Information Through Advanced Excel Skills (Vlookups, Pivot Tables, formulas• Proactively communicate insight summaries to the team utilising multiple sources of data and information to provide market insights input to the firm Strategy• Managing Client Relationship Management - Dynamics 365 - Legal 360 CRM Software• Cleaning up data and performing data migration into the CRM system• Verifying and adding new client contacts into the CRM and compiling client lists relevant to events and high-level CRM activities.• Maintain the correct company structuring on the CRM database and linking of subsidiaries to Master clients• Testing of client related systems• Power BI• QlikView• CRM - Dynamics 365 Show less

• Client Intelligence and Reporting Specialist

  • Nov 2018 - Aug 2020

  Assist the Head of Client Services to lead and drive the implementation of the Key Client Programme which forms a central part of the firm's strategy for growth.Client intelligence analysis (data gathering, clients insights).Gathering, analyzing and disseminating relevant Legal and client industry, market and competitor information required by marketing intelligence objectives.Liaising with Business Development managers and internal team to ensure client needs are fulfilled effectively.Gathering relevant industry, market and competitor information from a variety of primary and secondary sources focusing on the Sub Saharan Africa.Market, industry & client performance, competitor research, trends, market research to assist the company to increase revenue, eliminate weaknesses.Conduct industry research and market analysis and communicate with business development managers and practitioners to better understand business trendsWorking with the BD and Communications managers to create client mailings via vuture, managing distribution and reporting on engagement statistics.Client Relationship Mapping - InterAction CRM Software Financial reporting on Fees Billedo Monthly reports - Firm Fees Billed by Practice groups and Business Units.o Quarterly reports - Firm overall Performance Year on Year performance on Fees Billed. • Best practise - documents, reporting improvements and system enhancements.• Testing of client related systems.• Client feedback survey support.• Working Closely with Head of Client services on key client projects and Partners ad-hoc requests.Proactively investigate data trends; recommends alternate data sources toimprove business metrics.business opportunitiesMarket Analysis.Market Research on Key Clients.Financial Reporting .BMI Research Tool - Fitch Solutions.QlikView Reporting ToolPower BICRM - Dynamics 365 - InterAction - Legal 360Microsoft SQL Server Reporting SystemsManzama Research ToolMerger Market Research Tool Show less



Flight Centre Business Travel South Africa

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Marketing Commercial Analyst

  • Feb 2018 - Oct 2018

  Providing commercial expertise and business support to all Marketing and Product Nation Leaders to ensure our strategic goals are achieved and all opportunities are realized. To review marketing activity, spend & analyse ROI’s. Assist Marketing Business Leaders with understanding the financial implications of a business decision through production of ad hoc analysis and ongoing tracking of business performance. Assist Marketing Business Leaders in the strategic direction of FCTG, ensuring the business is on track to achieve its strategic objectives. Provide appropriate levels of challenge to the Marketing business with the aim of maximising profits and achieving their strategic objectives. Analyse and challenge marketing activity by brand and channel, providing recommendations to drive business improvements. Effective & timeous communication with reporting analyst & other relevant parties to ensure timeous, accurate & relevant reporting Own, create and develop the Marketing reporting in order to monitor and ultimately improve marketing channel and campaign effectiveness, business plan progress and performance against key KPIs. Measuring the effectiveness of Advertising Monitor and forecast marketing and sales trends Measure the effectiveness of marketing programs and strategies Gather data about consumers, competitors, and market conditions Analyze data using statistical software Convert complex data and findings into understandable tables, graphs, and written reports Assist with weekly & monthly estimates & forecasting and annual budgets. Overseeing overhead spend & accruals. Contributing to finance projects and activities. Travel Industry Spend Competitive Reviews Google Analytics Reports and Analysis. Digital Marketing Analysis Pulling and Analyzing Email and Telephone Enquiries to help increase customer Enquiries. Marketing Sharpring and Olark live chats Reports Cisco Database Building Marketing Dashboards Social Media Reports Meltwater Show less



Zenith

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Media Analyst: Reporting & Analysis

  • Jan 2015 - Jan 2018

  Reporting and Statistical Analysis Post Campaign Analysis Competitor Review Analysis Monthly and Quarterly Reports Preparing Share Of Voice Reports(SOV Analysis) Extracting Data From Nielsen Arianna TV database Extracting Data From Nielsen AddDynamix database AC Nielson Clear Dicisions and Socio Tools Knowledge of AMPS Analysis Comparing Arianna TV Data And Add Dynamix data Analysing TV,Radio,Magazines,Newspapers,Internet and Cinema Advertising spends. Updating Dashboards Adhoc Reports Adhoc Media Evaluations Comparisons & Evaluation Of Similar Mediums Media Investment Expenditure Analysis Process Media Data Into Understandable Information Presentation Slides In PowerPoint Maintain Updated Media Rate Summaries, Templates and Generic Presentations Support Team On Gathering Data and Preparation Ready-to-use data slides for presentations/proposals. Conversion Of Raw Data Into Meaningful Management Information Through Advanced Excel Skills Work closely with the Head Of Strategy,Strategists, Media planners and Buying Managers to ensure that the Buying and planning Departments are running efficiently Conditional Formating Excel Ad-ins - Analysis Toolpak (Histograms and Descriptive Statistics) Updating Media Landscape Designing and Creating Reports Statistical Analysis and Modelling Pivot Tables and Charts Financial Analysis Numerical Analysis Data Cleaning Data Validations VLOOKUP DATA Excel Formulas And Analysis Reports SumIf Show less



XybanetX

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Assistant

  • Oct 2013 - Mar 2014

  Market Research Profiles on Companies and Individuals QuestCRM Database Management Reports Sourcing New Prospects Collate and Distribute Weekly Telemarketer's Reports Loading Completed CCR's onto QuestCRM Commission Reports Market Research Profiles on Companies and Individuals QuestCRM Database Management Reports Sourcing New Prospects Collate and Distribute Weekly Telemarketer's Reports Loading Completed CCR's onto QuestCRM Commission Reports



Telkom

• South Africa
• Telecommunications
• 700 & Above Employee

• Sales & Marketing Support

  • Oct 2012 - Sep 2013

  Marketing and Ad Hoc Administrative Support to Customer Portfolio Management Team. Coordinate and Assist Retention Team with Administration Related Tasks. Receiving Big Sales And Retention Data From Business Intelligence And Prepare Reports As Required By The Team & Managers. Working Closely With Business Intelligence Team on a Daily Basis. Preparing Consumer Retention and Churn Reduction Weekly and Monthly Reports. Compiling Weekly and Monthly Sales Reports. Updating Reports Templates On A Weekly Basis. Distribution of Reports to the Relevant Parties and Other Department. Analysing Data for Solving Complex Problems. Campaign Coordination and Analysis Sales Support Analysis Data Processing and Cleanings Retention Agents Performance System Management Leads Follow Up and Cleanings Data Analytics Customer Analysis Competitor Analysis Churn Weekly and Monthly Reports Modelling and Graphics Excel Killer Dashboards Pivot Tables and Charts Numerical Analysis V Look Up Excel Csv Data Analysis Formulas Sum If Averages Calculations Percentages Data Entry PowerPoint Presentations Show less