Thu Trang (Tracy) Ngo

Guest Service Agent at Renaissance Amsterdam Hotel
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Contact Information
Location
Amsterdam, North Holland, Netherlands, NL
Languages
  • English Full professional proficiency
  • Vietnamese Native or bilingual proficiency
  • Dutch Limited working proficiency
  • German Limited working proficiency
  • French Elementary proficiency

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Experience

    • Netherlands
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Jan 2014 - Present

    • Club Lounge Agent
      • Jan 2013 - Dec 2013

    • France
    • Hospitality
    • Restaurant medewerker
      • Jul 2012 - Jan 2013

      • Food and Beverage service in hotel outlets, banqueting and meetings, breakfast, lunch and dinner • Take part in maintaining quality of breakfast and ordering products • Fuctioning in Room service and Minibar • Food and Beverage service in hotel outlets, banqueting and meetings, breakfast, lunch and dinner • Take part in maintaining quality of breakfast and ordering products • Fuctioning in Room service and Minibar

    • Netherlands
    • Hospitality
    • 1 - 100 Employee
    • Waitress & Barkeeper (on call)
      • Nov 2011 - Dec 2012

      Food and Beverage service at VIP dinners and events catered by The Royal Van den Boer Group Food and Beverage service at VIP dinners and events catered by The Royal Van den Boer Group

    • Switzerland
    • Higher Education
    • 200 - 300 Employee
    • F&B Supervisor
      • Feb 2011 - Jul 2011

      • Training first year students in a fine dining French practical restaurant • Delivering theory lessons and practical training • Evaluating the progress and performance of students through the practical lessons and examination • Responsible for controlling inventory and stocking • Assisting the management in organizing banquets. • Food and beverage service at annual events and in holiday seasons (MICROS POS) • Improved professional communication skills within the F&B… Show more • Training first year students in a fine dining French practical restaurant • Delivering theory lessons and practical training • Evaluating the progress and performance of students through the practical lessons and examination • Responsible for controlling inventory and stocking • Assisting the management in organizing banquets. • Food and beverage service at annual events and in holiday seasons (MICROS POS) • Improved professional communication skills within the F&B department and others in the operation • Developed a strong multi-cultural leadership and supervising skill Show less • Training first year students in a fine dining French practical restaurant • Delivering theory lessons and practical training • Evaluating the progress and performance of students through the practical lessons and examination • Responsible for controlling inventory and stocking • Assisting the management in organizing banquets. • Food and beverage service at annual events and in holiday seasons (MICROS POS) • Improved professional communication skills within the F&B… Show more • Training first year students in a fine dining French practical restaurant • Delivering theory lessons and practical training • Evaluating the progress and performance of students through the practical lessons and examination • Responsible for controlling inventory and stocking • Assisting the management in organizing banquets. • Food and beverage service at annual events and in holiday seasons (MICROS POS) • Improved professional communication skills within the F&B department and others in the operation • Developed a strong multi-cultural leadership and supervising skill Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Food and Beverage Trainee (Chef de Rang)
      • Mar 2010 - Aug 2010

      • Responsible for a section of tables in an a la carte restaurant; taking orders, recommending wines and guaranteeing guest satisfaction. • Supervising and training new trainees • Controlling the stock • Improve basic French communication skills • Responsible for a section of tables in an a la carte restaurant; taking orders, recommending wines and guaranteeing guest satisfaction. • Supervising and training new trainees • Controlling the stock • Improve basic French communication skills

    • Switzerland
    • Hospitality
    • Cross training
      • Feb 2009 - Aug 2009

      • Food and Beverage service in the a la carte restaurants, banquets and bar (Vectron POS) • Supervising and training new trainees • Maintaining and cleaning guest rooms • Developed the front desk communication skills • Improved German language skills • Food and Beverage service in the a la carte restaurants, banquets and bar (Vectron POS) • Supervising and training new trainees • Maintaining and cleaning guest rooms • Developed the front desk communication skills • Improved German language skills

    • Food and Beverage trainee (Chef de Rang)
      • Feb 2008 - Aug 2008

      • Responsible for inventory check and preparing order list • A la carte, fine dining Food and Beverage service • Guaranteeing guest satisfaction and food and beverage quality • Developed German language skills • Responsible for inventory check and preparing order list • A la carte, fine dining Food and Beverage service • Guaranteeing guest satisfaction and food and beverage quality • Developed German language skills

Education

  • Swiss Hotel Management School
    Bachelor of Arts (BA), Hospitality Administration/Management
    2010 - 2011
  • Swiss Hotel Management School
    Swiss Higher Diploma in Hospitality Management, Hospitality Administration/Management
    2009 - 2010
  • Swiss Hotel Management School
    Swiss Higher Diploma in Hospitality Management, Hospitality Administration/Management
    2008 - 2009
  • Swiss Hotel Management School
    Swiss Higher Diploma in Hospitality Management, Hospitality Administration/Management
    2007 - 2008

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