Experience

Maple Healthcare

• Vietnam
• Hospitals and Health Care
• 1 - 100 Employee

• Client Service Leader

  • Sep 2015 - Present

  Main responsibilities: - Attracting potential customers by answering product and service questions - Suggesting information about other products and services and selling the products and services - Opening customer accounts by recording account information. - Maintaining customer records by updating account information. - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution… Show more Main responsibilities: - Attracting potential customers by answering product and service questions - Suggesting information about other products and services and selling the products and services - Opening customer accounts by recording account information. - Maintaining customer records by updating account information. - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Improving quality service by recommending improved processes; identifying new product and service applications. - Updating job knowledge by participating in educational opportunities. - Accomplishing customer service and organization mission by completing related results as needed. - Using a range of office software, including email, spreadsheets and databases - Managing filing systems - Recording office expenditure and managing the budget - Organizing the office layout and maintaining supplies of stationery and equipment - maintaining the condition of the office and arranging for necessary repairs; - Organizing and chairing meetings with staff - Overseeing the recruitment of new staff, sometimes including training and induction - Ensuring adequate staff levels to cover for absences and peaks in workload - Carrying out staff appraisals, managing performance. - Writing reports for senior management - Responding to customer enquiries and complaints - Attending conferences and training - Preparing paperwork to claim insurance; do direct billing with Pacific Cross Insurance for Chiropractic and Dental's patient. Recognition and Gains: - Advertising products of the Company to customers effectively: contribute to a 40% increase in the number of customers as well as revenue within one month of working - Solve customers complaint effective and make the customer satisfy with the company's services Show less Main responsibilities: - Attracting potential customers by answering product and service questions - Suggesting information about other products and services and selling the products and services - Opening customer accounts by recording account information. - Maintaining customer records by updating account information. - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution… Show more Main responsibilities: - Attracting potential customers by answering product and service questions - Suggesting information about other products and services and selling the products and services - Opening customer accounts by recording account information. - Maintaining customer records by updating account information. - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Improving quality service by recommending improved processes; identifying new product and service applications. - Updating job knowledge by participating in educational opportunities. - Accomplishing customer service and organization mission by completing related results as needed. - Using a range of office software, including email, spreadsheets and databases - Managing filing systems - Recording office expenditure and managing the budget - Organizing the office layout and maintaining supplies of stationery and equipment - maintaining the condition of the office and arranging for necessary repairs; - Organizing and chairing meetings with staff - Overseeing the recruitment of new staff, sometimes including training and induction - Ensuring adequate staff levels to cover for absences and peaks in workload - Carrying out staff appraisals, managing performance. - Writing reports for senior management - Responding to customer enquiries and complaints - Attending conferences and training - Preparing paperwork to claim insurance; do direct billing with Pacific Cross Insurance for Chiropractic and Dental's patient. Recognition and Gains: - Advertising products of the Company to customers effectively: contribute to a 40% increase in the number of customers as well as revenue within one month of working - Solve customers complaint effective and make the customer satisfy with the company's services Show less



LOST CO. LTD

• Marketing Supervisor

  • Mar 2015 - Jun 2015

  Main responsibilities: IMC Planning - Proposing IMC Marketing Plan for the corporate - Implementing market research and keep track of competitor activities - Develop and maintain promotional relations with local schools, community organizations and businesses -Measure, analyze and evaluate programs as required. Digital Marketing - Proposing digital strategy and tactics to support all phases of the plan - Being the team leader and supervising the team members to meet… Show more Main responsibilities: IMC Planning - Proposing IMC Marketing Plan for the corporate - Implementing market research and keep track of competitor activities - Develop and maintain promotional relations with local schools, community organizations and businesses -Measure, analyze and evaluate programs as required. Digital Marketing - Proposing digital strategy and tactics to support all phases of the plan - Being the team leader and supervising the team members to meet KPI - Planning and Writing content to promote on social media channel - Executing seeding on various channel to create word of mouth effects Trade Marketing - Assisting in controlling suppliers, sales out and inventory - Searching for potential customers, partners for franchising - Following up partners in term of contract, quality, operation, display - Develop and execute advertising programs and external marketing. - Supervise store level merchandising, media, events and community relations, promotions and local advertising. - Proposing POSM, activation, - Trading the vouchers and push sales. - Holding event to promote Company's brand Recognition and Gains: - Advertising products of the Company to customers effectively: contribute to a 70% increase in the number of customers within one month of working. After 2 month, the number of customer increase 5 times than before. Show less Main responsibilities: IMC Planning - Proposing IMC Marketing Plan for the corporate - Implementing market research and keep track of competitor activities - Develop and maintain promotional relations with local schools, community organizations and businesses -Measure, analyze and evaluate programs as required. Digital Marketing - Proposing digital strategy and tactics to support all phases of the plan - Being the team leader and supervising the team members to meet… Show more Main responsibilities: IMC Planning - Proposing IMC Marketing Plan for the corporate - Implementing market research and keep track of competitor activities - Develop and maintain promotional relations with local schools, community organizations and businesses -Measure, analyze and evaluate programs as required. Digital Marketing - Proposing digital strategy and tactics to support all phases of the plan - Being the team leader and supervising the team members to meet KPI - Planning and Writing content to promote on social media channel - Executing seeding on various channel to create word of mouth effects Trade Marketing - Assisting in controlling suppliers, sales out and inventory - Searching for potential customers, partners for franchising - Following up partners in term of contract, quality, operation, display - Develop and execute advertising programs and external marketing. - Supervise store level merchandising, media, events and community relations, promotions and local advertising. - Proposing POSM, activation, - Trading the vouchers and push sales. - Holding event to promote Company's brand Recognition and Gains: - Advertising products of the Company to customers effectively: contribute to a 70% increase in the number of customers within one month of working. After 2 month, the number of customer increase 5 times than before. Show less



OMG COMPANY

• PG, Team leader, MC,

  • Aug 2012 - Jun 2013

  - Colgate – Palmolive Company: demo Colgate sensitive - Kewpie Company: demo mayonnaise - Mars food Company: demo Snicker and M&M’s - CJ Cheijedang: demo CJ Dumpling Achievements and skills gained: - Understand the customers' demand - Be more confident in public - Familiar to customers - Improve sales skill and communication skill - Improve management skill - Colgate – Palmolive Company: demo Colgate sensitive - Kewpie Company: demo mayonnaise - Mars food Company: demo Snicker and M&M’s - CJ Cheijedang: demo CJ Dumpling Achievements and skills gained: - Understand the customers' demand - Be more confident in public - Familiar to customers - Improve sales skill and communication skill - Improve management skill