Experience

National Heavy Vehicle Regulator

• Australia
• Government Administration
• 200 - 300 Employee

• Report Developer

  • Sep 2022 - Present

• Graduate BI Developer and Tester

  • Jun 2022 - Nov 2022



SILLY SOLLY'S GROUP

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Sales Representative

  • Sep 2020 - Jun 2022



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer

  • Nov 2017 - Apr 2019

  • Immediate response center Event Management Through a combination of monitoring techniques and cutting edge automated tools, proactively recognize and resolve potential client database, system, network and application incident before they impact clinician workflow and application user. • I have handled alarms for App Services, Cerner Works, ETS and CTS Businesses • AMS Client Operations drives AMS Proactive Standards • Connect Works, Connect’s development team, delivers Connect IT, Optix and the AMS Portal which powers real time IRC monitoring for AMS, Proactive Standards’ audits and APM Dashboard. • Have worked on Citrix tools, Puma , Xmatters (its automated paging systems to reach specific people ), VMware, Millennium • Even Management tools (Olympus/CAM/myBI ) • Both backend and frontend troubleshooting is taken care • Backend troubleshooting is worked on Linux Operating system • Running SQL scripts on the healthcare data for troubleshooting actions. • Server troubleshooting, Sever control panel is taken care(All java servers are managed by SCP) spsmon by finding the pid of the system • Have around 3years of experience ITSM Remedy (BMC) • Apart from technical skills, played a major role in conflict management within the team and also led a cultural fun group team called Fun at Cerner which involved organizing fun events and cultural programs throughout the organization.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• IT Operations Analyst

  • Mar 2015 - Oct 2017

  • Operational support for Video Conferencing (VC) services for Accenture offices globally which includes 800+ video endpoints, 150+ Telepresence endpoints and 500+ Jabber participants. • Level1 and Level2 service desk support for scheduling and technical support for VC services. • B2B connectivity support for more than 200+ federated clients. • White Glove support for critical leadership VC and webcast events. • Technical troubleshooting and RMA support for video endpoints. • Lync Recording support for hosted ON demand meeting recording sessions. • Data collation for weekly and monthly VC service quality and metrics reports. • Vendor interactions and closure of tickets as per SLA. Key-Skills: Currently looking in for a project management specific roles based on my prior working experience and current skills. • Team Leadership: Mentored and guided the new joiners to the team and played a major role in their learning with the overall process of video-conferencing. • Excel Application: Having a fair knowledge and decent work experience in working with Excel Application, which includes skills like • Compile and generate spreadsheets capturing key data related to company’s active contracts. • Research, update, and validate data underlying spreadsheet production; strategically fill gaps. • Create pivot tables and modify spreadsheets to achieve analytical goals. • Manage spreadsheets and maintain data currency • Develop and implemented standard operating procedures to bridge data gaps and resolve related • Time Management: • Adapting plans to changing circumstances • Allocating time for specific tasks • Prioritizing a list of projects and focusing on higher value tasks with more immediate deadlines.