Experience

Accelion

• United States
• Advertising Services
• 1 - 100 Employee

• District Sales Manager

  • Nov 2022 - Present

• Team Leader

  • Dec 2018 - Jan 2023



MarketStar

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Territory Manager Coach

  • May 2014 - Present

  Managed a team of up to 10 Territory Managers resulting in increased sales penetration in PA/DE/NJ market. Travel to PA/DE/NJ markets to conduct ride-alongs and assess performance of new Territory Managers coming into Verizon Local Agent program. Train, coach, inspire a consistently changing team of 120 Verizon Wireless representatives divided into 36 store locations to sell FiOS internet, television, phone leading to month over month growth in PA/DE/NJ markets. Monitor, develop, and provide regular feedback on employee performance with use of internal sales reporting systems and weekly face to face visits. Act as the liaison between the field and Verizon Account Manager, marketing team and retail store teams for any events. Provide daily and weekly verbal and written summaries with regards to Verizon Wireless stores meeting Verizon’s objectives. Oversee and report sales of internet, (TV) Television and administrative activities of 120 wireless sales representatives.Proficient in using Cofee to Go, Partner Dynamics, ACD Reporting Tool.



Market Star

• United States
• Telecommunications
• 1 - 100 Employee

• Territory Manager

  • Apr 2010 - Present

  * Lead and manage a team of 109 wireless sales representatives to surpass assigned FIOS and Direct TV quotas through face to face sales, networking and referrals. * Ensure all representatives are trained on Verizon compliance rules and regulations resulting in low cancellation rates and outstanding customer satisfaction ratings. * Systematically review and assess an assigned territory and direct retail sales team to potential opportunities for greater product penetration resulting in month over month increase in sales revenue. * Maintain update and distribute reporting of all sales in assigned territories. * Conduct side by side sales training to all assigned representatives to ensure they are demonstrating a customer-driven attitude through a practical knowledge of FIOS, HSI and Direct-TV products. * Provide effective territory management by establishing and maintaining strong business relationships with Verizon Retail Wireless store associates and store management which result in consistent sales at store locations. * Locate, conduct and arrange meetings with Property Managers and Leasing Agents to organize events for the marketing of FIOS, Direct TV, and HSI services. * Manage Multi Dwelling Unit locations in Harrisburg and New Jersey resulting in increased penetration of FIOS, Direct TV and HSI services.



Wells Fargo Auto Finance

• Collections Representative Level 2

  • Dec 2009 - Apr 2010

  Managed a list of 56 clients resulting in consistently meeting delinquency goals.Handling a high volume of in-bound calls pertaining to the reconciliation of delinquent accounts which resulted in consistently achieving 80% recovery rate.Health First Managed a list of 56 clients resulting in consistently meeting delinquency goals.Handling a high volume of in-bound calls pertaining to the reconciliation of delinquent accounts which resulted in consistently achieving 80% recovery rate.Health First



Healthfirst

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Representative

  • Jan 2006 - Mar 2008

  Created and maintained relationships to market within Rite Aid Stores as well as two medical facilities which led to an increase in enrollments for Healthfirst.Direct Contact and Follow up with prospects and existing clients to process applications.Communicated with company and clients to maximize and ensure customer satisfaction. Created and maintained relationships to market within Rite Aid Stores as well as two medical facilities which led to an increase in enrollments for Healthfirst.Direct Contact and Follow up with prospects and existing clients to process applications.Communicated with company and clients to maximize and ensure customer satisfaction.



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Implementation/Network Specialist

  • Jan 2000 - Jan 2006

  Responsibilities include establishing and managing critical dates required for on time completion of network repairs and activations, implementing quality assurance practices to ensure completion assignments before being handed off to next team. *Managed team of internal and external employees to restore Frame Relay Network after events; them. This resulted in the customer rating Verizon excellent in customer service for first time in; .*Coordinated and led a cross functional team of internal and external employees to restore service to Con Edison substation after they sustained loss of commercial power. The timely resolution led to improved customer relations.*Developed and managed communications plan to convert customer's existing Frame Relay Network to a Sonet Ring which resulted in being able to turn up the ring 2 days before planned due date. *Initiated and maintained customer relationship while adding additional nodes to their existing Sonet Ring. This resulted in a stronger business relationship with client.

• Customer Service Representative

  • Jan 1988 - Jan 2000

  Responsibilities steadily increased from handling order issuance and sales of Voice products such as telephone lines, customer calling features, calling plans as well as other services for small business generating total billing revenues in excess of 10k in the Queens, New York, up to handling 60k total billing revenue account in the entire Verizon East foot print. Responsibilities increased to include handling billing claims and sales of digital services such as Centrex and T1s. *Consistently exceeded sales objective targets and margins increased over 10%*Coached representatives after initial training which led to teams meeting sales objectives on a consistent basis.*Selected to represent Queens Business office at Quality Forum which resulted in improved Customer Service and reduced order errors.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Service Manager

  • 2000 - 2006

  Acted as a self-directed pre/post sale Project Manager. Exceeded customer expectations in the integration of Voice/Data products such as Centrex, T1, Frame Relay and Ethernet inclusive with other services. Directed and coordinated the activities of representatives and technicians as well as other company resources with customer. Managed turn up of OC48 Sonet Ring after previous Implementation manager left. Restored confidence with customer in Verizon's ability to maintain network.* Partnered with vendor to create a video network using ISDN for customer. After success of the project sales was able to successfully negotiate a PRI network solution for customer resulting in 100K in revenue.* Managed team of 15 employees to restore Frame relay network after events of 9/11/2001 which resulted in the customer rating Verizon excellent in customer service for first time in 2 years. Project managed implementation of a 52 location Frame Relay network while at the same time managing installations for T1 lines being installed throughout the five boroughs. On time completions of this project resulted in customer giving Verizon excellent Customer Service Index ratings. Coordinated and managed customer move which included 23 fractional T1 lines, 10 trunk lines and T1 service. This move took place over memorial holiday with no loss in service. Customer gave commendation as well as high marks on Customer Care Index.