Experience

Creace SA

• Greece
• Advertising Services
• 1 - 100 Employee

• Client Services Manager

  • Jul 2023 - Present

  As a Client Service Manager, I successfully led the client service department to deliver exceptional support and solutions to our valued clients. My primary focus was on building and maintaining strong client relationships, ensuring customer satisfaction, and leading a high-performing team of client service representatives. Through my strategic approach and dedication to excellence, I significantly contributed to client retention, growth, and overall business success. Key Responsibilities: As a Client Service Manager, I led and mentored a team of client service representatives, setting performance targets, and fostering a positive work environment to ensure top-notch service delivery through teamwork, collaboration, and continuous improvement. Engaging with clients proactively to understand their unique requirements and deliver tailored solutions. Managing client accounts with precision, ensuring accuracy and up-to-date information. Collaborating with cross-functional teams to address client needs and provide comprehensive support. Identifying opportunities to upsell products and services, contributing to account growth. Preparing detailed reports and presentations to update clients on account performance. Coordinating client meetings and following up on action items to ensure seamless communication. Continuously monitoring client feedback to enhance service quality and address concerns. Conducting regular account reviews to identify potential areas for improvement. Collaborating with the sales team to onboard new clients and ensure a smooth transition. Show less



Tuttocapsule Athens

• Greece
• Wholesale Food and Beverage
• 1 - 100 Employee

• Store Manager

  • Aug 2022 - Jul 2023

  As the Former Store Manager of our brand-new store, I led the setup and management of the entire business. My responsibilities included recruiting and training staff, controlling inventory, ensuring top-notch customer service, and implementing effective marketing strategies. My leadership played a crucial role in establishing a successful brand from the ground up. It was an exciting journey to create a thriving retail presence in the market! Key Responsibilities: Store Setup and Planning Recruitment and Training Inventory Management Sales and Customer Service Marketing and Promotion Financial Management Health and Safety Compliance Store Maintenance Performance Evaluation and Development Continuous Improvement Show less



RM International

• Business Consulting and Services
• 1 - 100 Employee

• Back Office Assistant & Sales Agent

  • Jan 2022 - Dec 2022

  Exhibition specialist skilled in sales and back-office operations. Proficient in identifying and securing clients for exhibition spots, managing their needs, and streamlining administrative tasks. Adept in delivering seamless event experiences and exceeding sales targets. Passionate about creating memorable exhibitions and fostering lasting client relationships. Key Responsibilities: Prospecting and identifying potential clients to purchase exhibition spots, cultivating leads into valuable partnerships. Providing personalized assistance to clients, understanding their specific requirements, and offering tailored solutions to meet their exhibition objectives. Collaborating with cross-functional teams to ensure a smooth setup and execution of exhibitions, ensuring all client needs are met efficiently. Managing administrative tasks, including data entry, tracking sales progress, and generating entry-level reports for management review. Assisting in coordinating logistics for exhibitions, including booth arrangements, utilities, and overall event logistics. Participating in sales meetings and client presentations to showcase the value and benefits of our exhibition offerings. Cultivating strong relationships with clients, ensuring a high level of client satisfaction and fostering repeat business. Proactively resolving client concerns and inquiries, maintaining open lines of communication throughout the exhibition process. Supporting the development of marketing materials and strategies to attract potential clients and promote upcoming exhibitions. Staying up-to-date with industry trends and competitors to identify growth opportunities and enhance our offerings. Show less



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Sales Merchandiser & Sales Consultant

  • Sep 2019 - Dec 2022

  Accomplished Salesman and Merchandiser with a successful track record in promoting and selling LG brand televisions. A top-performing sales professional recognized for driving substantial revenue growth through exceptional salesmanship and effective merchandising strategies. Skilled in setting up compelling product assortments, providing insightful feedback, and executing impactful in-store promotions. Committed to delivering outstanding customer experiences and contributing to the overall success of the company. Key Skills & Responsibilities: Sales Excellence: Consistently achieved top sales performance, surpassing targets and contributing to revenue growth. Leveraged strong product knowledge and persuasive communication to drive successful TV sales. Merchandising Expertise: Designed and executed eye-catching product displays and assortments, maximizing visibility and customer engagement. Ensured LG televisions were prominently showcased for increased brand awareness. Data-driven Reporting: Generated comprehensive sales and performance reports, providing valuable insights to management for strategic decision-making and continuous improvement. Customer Satisfaction: Fostered positive customer relationships by delivering exceptional service, addressing inquiries, and offering personalized product recommendations. Brand Promotion: Actively promoted the LG brand through in-store initiatives and engaging with customers, fostering brand loyalty and advocacy. Feedback & Communication: Provided valuable feedback to the management team regarding product performance, customer preferences, and market trends, contributing to product enhancements and marketing strategies. Show less



NRG Supply & Trading Ενεργειακή Α.Ε.

• Call Center Team leader

  • Jul 2020 - Jul 2021

  Experienced Call Center Agent and Team Leader with a proven track record of success at NRG, a leading power provider. Adept at engaging customers through phone calls, promoting NRG's services, and achieving outstanding sales results. Recognized as a top-performing agent, which led to promotion as a Team Leader, where I effectively managed and motivated a team of call agents to drive exceptional performance and deliver superior customer experiences. Key Skills & Responsibilities: Sales Proficiency: Demonstrated exceptional sales skills by effectively articulating NRG's value propositions and converting leads into satisfied customers. Customer Engagement: Engaged with customers over the phone, providing personalized solutions, addressing inquiries, and ensuring high levels of customer satisfaction. Team Leadership: Led a team of call agents, providing guidance, coaching, and motivation to foster a positive and high-performing work environment. Performance Management: Monitored team performance, identified areas for improvement, and implemented training programs to enhance agents' sales and communication skills. Data Management: Maintained accurate and up-to-date customer records and sales data, generating reports for management to track team and individual performance. Collaboration: Collaborated with cross-functional teams, including marketing and customer support, to optimize strategies and deliver seamless customer experiences. Show less



Dixons South East Europe

• Greece
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Sales Consultant & Offer Specialist

  • Sep 2018 - Oct 2019

  Dynamic and customer-focused Sales Consultant and Offer Specialist with a strong background in the retail industry, specializing in tech products. Demonstrated expertise in engaging customers, providing personalized recommendations, and driving sales. Promoted to Offer Specialist for exceptional negotiation skills, effectively collaborating with the commercial department to secure better discounts and incentives for customers, leading to increased customer satisfaction and loyalty. Key Skills & Responsibilities: Product Expertise: Possess in-depth knowledge of tech products, staying updated with the latest trends and features to offer expert guidance to customers. Customer Engagement: Engage customers with enthusiasm, understanding their needs, and providing tailored solutions to enhance their shopping experience. Sales Proficiency: Consistently achieve sales targets by effectively showcasing product benefits, driving upsells, and converting leads into loyal customers. Offer Negotiation: Collaborate with the commercial department to negotiate better discounts and incentives for customers, convincing them to choose Kotsovolos for their tech purchases. Customer Relationship Management: Build lasting relationships with customers, providing ongoing support, and following up on inquiries to ensure maximum satisfaction. Inventory Management: Monitor product availability and inform customers about new arrivals, ensuring a wide selection of options. Show less



Media Markt Hellas

• Greece
• Retail
• 100 - 200 Employee

• Sales Consultant

  • Oct 2015 - Apr 2017

  Highly knowledgeable and customer-oriented Tech Sales Consultant with a successful track record at MediaMarkt, a leading tech retail giant. Adept at understanding customer needs, providing expert advice, and recommending cutting-edge tech solutions. Recognized for exceptional product expertise and outstanding sales performance, consistently exceeding targets and driving revenue growth. Key Skills & Responsibilities: Tech Expertise: Possess a deep understanding of the latest tech products, trends, and innovations across various categories, including electronics, gadgets, and appliances. Customer Engagement: Engage customers with a consultative approach, actively listening to their requirements, and offering tailored recommendations to meet their tech needs. Sales Proficiency: Consistently achieve and surpass sales targets, driving revenue growth by effectively showcasing the benefits of tech products to customers. Product Demonstrations: Conduct informative and captivating product demonstrations, showcasing the features and functionalities of tech products to enhance customer understanding. Problem-Solving: Provide creative and effective solutions to customers' tech challenges, ensuring maximum satisfaction and fostering long-term relationships. Upselling & Cross-Selling: Identify upselling and cross-selling opportunities, offering complementary products and services to enhance the customer experience. Product Knowledge Sharing: Stay updated with the latest tech advancements and share product knowledge with colleagues to promote continuous learning and improve team performance. Show less



Aristotle University of Thessaloniki (AUTH)

• Greece
• Higher Education
• 700 & Above Employee

• Internship Trainee

  • Sep 2014 - May 2015

  As a French Teaching Intern at [School Name], I worked alongside experienced educators to support the French language program and contribute to students' language development. I provided one-on-one or small group tutoring sessions, engaged in conversational activities, and assisted in creating interactive teaching materials. Additionally, I fostered an appreciation for French culture and traditions, and actively participated in classroom activities and school events. Key skills & Responsibilities : Enthusiasm for teaching and a passion for the French language and culture. Proficiency in spoken and written French (fluency level will depend on the school's requirements). Strong communication and interpersonal skills to effectively interact with students and fellow educators. Flexibility and adaptability to work in a dynamic learning environment. A positive and proactive attitude, eager to learn and contribute to the school community. Show less