Experience

CrediBook (YC W22)

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2022 - Present

  - Manage and prioritize IT issues a ticketing system, consistently meeting or exceeding established SLAs and ensuring timely resolution of issues. - Provide onboarding to new employees, ensuring they have the asset to effectively use company systems, hardware and software. - Provide comprehensive technical support, including troubleshooting hardware and software issues, network connectivity problems, system performance optimization and printer problems - Collaborate with external vendors and service providers to troubleshoot and resolve issues related to network infrastructure and Printer - Install operating system windows and MacOs - Maintain technical documentation including IT asset management and make a SOP about IT Show less



PT Korea Tomorrow & Global TSPM

• Indonesia
• Tobacco Manufacturing
• 300 - 400 Employee

• IT Support Specialist

  • Mar 2020 - Sep 2022

  - Handle system PABX, IP Phone - Handle and troubleshoot system app sales (GWMIS) - Handle and improvement infra IT (Fingerprint Absence, Networking, printer, CCTV, file sharing local) - Create user email, manage and maintain - Visit site to maintain infra, asset and system sales - Training system app sales - Handle Asset management IT - Handle hardware and software IT - Collaborate with vendor to resolve issue service provider and printer - Setting VPN - Setting and manage Access Point (Unifi, TP-Link) Show less



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Support Technician

  • Sep 2018 - Mar 2020



Tokopedia

• Indonesia
• Technology, Information and Internet
• 700 & Above Employee

• Case Management

  • Oct 2017 - Sep 2018