Technical Support Specialist

• Oct 2021 - Present

Information Technology Administrator

• Mar 2018 - Sep 2021

• Manages the whole IT Infrastructure of the company and serve as the primary contact in providing on-site and remote technical support to internal end users and branch offices of the company. • Designs, installs, configures, and repairs local and wide area network hardware and infrastructure. • Resolves user and system problems; monitors and evaluates systems utilization and performance. • Troubleshoots and maintains Windows 2008/2012 R2 Servers, PABX Telephone System server, Fax server, File server and Time Attendance Machine. It includes building, installing and configuration of Windows SERVER required services (DHCP, DNS, Active Directory, HYPER-V, Replication, Group Policy and etc), deploying and testing, virus updates, patches performance tuning, monitoring telephone lines and calls, incoming & outgoing fax and voice messages,. • Coordinates with IT contractor/ vendor/service provider for unsolved inquiries and escalating IT related issues. • Close coordination with the developer for pending issues and further enhancement of the system. • Managing our online hosted email system, website & ERP. • Provides and maintains User's access such as email and ERP access. • Conducts an in-house training to Company Staff and Sales Agents in using company ERP. • In charge of managing IT expenses with coordination with the Finance Manager. • Coordinates with the Finance department on queries related to IT software subscriptions, billings & payments. Maintain a consistent backup and disaster recovery plan. Make sure that the backup is being done on a weekly and monthly basis (in house and Cloud through Acronis: Backup Software & Data Protection Solutions). • Make sure that the File Server is always up and running. • Closely monitor the status of Internet connection and telephone connections to maintain continuous connectivity and minimize downtime. Show less

IT Support Engineer

• Jul 2013 - Jul 2017

• Assigning the tickets to concerned team according to service requirement. • Maintaining Issue resolving according to the assigned tickets through GLPI (service management system) based in head office, stores and warehouse. • Assigning and administrating Application servers, Database servers, Terminal server, Disaster Recovery Server, Active Directory Server, Test server and pricing server in the warehouse environment. • System monitoring and network monitoring • Supporting users on printing. • Configuration of network printing • SAN Storage • DB Maintenances • Documentation of system monitoring checklist. • Backup applications server • Installing and configuring the network switches(HP, HUWAEl,CISCO) • Remote support through Screen Connect and VNC • Asset management and inventory of IT equipments. • Escalation and follow up to the Application team on issues. • Configuration of Access points • Maintaining Firewalls (sonicwall,NETASQ) • Creating and maintaining Active directory Users • Installation of Server operating system • Configuration of Voip phones • Create Windows Scheduled Jobs • Check the network connectivity to server • Documentation of system monitoring checklist. • Backup applications server • Installing and configuring the network switches(HP, HUWAEl,CISCO) • Remote support through Screen Connect and VNC • Asset management and inventory of IT equipments. • Escalation and follow up to the Application team on issues. • Configuration of Access points • Maintaining Firewalls (sonicwall,N ETASQ) • Creating and maintaining Active directory Users • Installation of Server operating system • Configuration ofVoip phones • Create Windows Scheduled Jobs • Check the network connectivity to server Show less