Experience

P&B Fencing

• United States
• Construction
• 1 - 100 Employee

• General Manager

  • Mar 2020 - Present

  Mississippi, United States I am now the GM at P&B Fencing. I also handle sales and Marketing.



Self-employed

• Real Estate
• 1 - 100 Employee

• Computer Repair Technician

  • Jan 2012 - Jan 2021

  -Maintain and repair desktops and mobile devices per customer requests, while documenting findings, actions, and outcomes -Safely troubleshooting customer’s equipment issues and providing technical support on-site, remotely, via telephone or email -Remove various types of malware from customer’s infected device -Ensure I am up to date with the latest and greatest in the ever changing IT world -Maintain financial stability by managing the company’s finances and keeping an accurate… Show more -Maintain and repair desktops and mobile devices per customer requests, while documenting findings, actions, and outcomes -Safely troubleshooting customer’s equipment issues and providing technical support on-site, remotely, via telephone or email -Remove various types of malware from customer’s infected device -Ensure I am up to date with the latest and greatest in the ever changing IT world -Maintain financial stability by managing the company’s finances and keeping an accurate inventory -Market and promote the business’s brand to build a rapport with current customers and attract new customers to the company’s service Show less



Ideal Software Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Install/Support Manager

  • Sep 2019 - Mar 2020

  United States - Manage team of technical support specialists and priorities in a dynamic support environment - Engage support team and customers to ensure the highest quality of service - Delegate and manage support staff - Maintain productive customer relationships - Work with clients when escalation is needed to answer questions, resolve issues, troubleshoot problems, and research to find the causes of issues - Communicate with developers to assist customers with upgrades and issues -… Show more - Manage team of technical support specialists and priorities in a dynamic support environment - Engage support team and customers to ensure the highest quality of service - Delegate and manage support staff - Maintain productive customer relationships - Work with clients when escalation is needed to answer questions, resolve issues, troubleshoot problems, and research to find the causes of issues - Communicate with developers to assist customers with upgrades and issues - Manage and organize install projects for multiple new customers and employees simultaneously. - Plan and schedule each install according to the needs and system setup.

• IT Support/Install Technician

  • Oct 2018 - Mar 2020

  Meridian, MS -Install new systems and upgrades, both remotely over phone and on site System preparation and bench testing -Software testing of new features and changes prior to release -Field incoming calls from clients and answer questions, resolve issues, troubleshoot problems, and research to find the causes of issues -Follow the issue from start to finish, including escalation to development and programming when necessary -Perform root-cause analysis on issues and make recommendations for… Show more -Install new systems and upgrades, both remotely over phone and on site System preparation and bench testing -Software testing of new features and changes prior to release -Field incoming calls from clients and answer questions, resolve issues, troubleshoot problems, and research to find the causes of issues -Follow the issue from start to finish, including escalation to development and programming when necessary -Perform root-cause analysis on issues and make recommendations for corrective action -Track projects and tickets in issue tracking system -Create white papers, videos and other instructive materials for use by our clients and the internal team -Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue -Other responsibilities as assigned



Structural Steel Services inc

• United States
• Construction
• 1 - 100 Employee

• Maintenance Technician

  • Aug 2016 - Oct 2018

  Meridian, MS -Ensure correct and safe operation of equipment and machinery -Troubleshoot and maintain hydraulic equipment, steel fabrication machinery, pneumatics, electrical, and overhead cranes individually as well as in a group -Safely operate cranes, power tools, hoists, multimeters, and hand tools



Avery Products Corporation

• United States
• Manufacturing
• 300 - 400 Employee

• Order Picker

  • Mar 2016 - Aug 2016

  Meridian, Ms Maintain high productivity, quality and accuracy. Forklift operation, safely operate and maintain material moving equipment such as Order Pickers, Reach Trucks, Motorized Pallet Jacks to process orders, maintain cleanliness of aisles, shelves, packing stations and other.



Webster Electric

• United States
• Staffing and Recruiting

• Electrical Apprentice

  • Aug 2015 - Oct 2015

  Newton, Ms -Support electricians in the maintenance, operations, and repair of electrical systems in a safe manner -Collaborate with other electrical staff to troubleshoot and solve problems on lighting systems, power distributions, and cables using manuals, schematics, diagrams, and blueprints -Learn and gain knowledge of electrical code and concepts on the job



MEI Electrical Inc.

• United States

• Electrical Apprentice

  • Feb 2015 - Aug 2015

  Mississippi This job was located at the IGCC lignite plant a Southern Company project in Kemper County, Mississippi. My duty is to pay attention and learn all that i can. I am currently doing heat trace from chromolox at the IGCC lignite plant in Kemper county Mississippi. Heat trace is a special type of wire built with resistors that produce heat once voltage is applied. Heat trace is installed along the the raceway of pipe that will have liquid flowing through it so that the heat applied will prevent the… Show more This job was located at the IGCC lignite plant a Southern Company project in Kemper County, Mississippi. My duty is to pay attention and learn all that i can. I am currently doing heat trace from chromolox at the IGCC lignite plant in Kemper county Mississippi. Heat trace is a special type of wire built with resistors that produce heat once voltage is applied. Heat trace is installed along the the raceway of pipe that will have liquid flowing through it so that the heat applied will prevent the pipes from freezing or bursting in the winter time. Show less



McAbee Construction

• United States

• Electrical Apprentice

  • Mar 2014 - Sep 2014

  Kemper County, MS My first union job as an apprentice electrician and was located at the IGCC lignite plant, a Southern Company project in Kemper County, Mississippi. My duties are to assist Journeyman electricians with material gathering and prepping. I also Installed conduit raceways along the conveyer for lights and GFCI receptacles. Also on the job I assisted on many wire pulls of large diameter cable that were over 300' each. I also got a little heat trace experience in the last few months. I used a megger… Show more My first union job as an apprentice electrician and was located at the IGCC lignite plant, a Southern Company project in Kemper County, Mississippi. My duties are to assist Journeyman electricians with material gathering and prepping. I also Installed conduit raceways along the conveyer for lights and GFCI receptacles. Also on the job I assisted on many wire pulls of large diameter cable that were over 300' each. I also got a little heat trace experience in the last few months. I used a megger meter to check the mega ohms of the heat trace cable for any faults. I installed heat trace systems onto pipe with flowing liquid and also valves, so that in the winter the pipe will not freeze. Show less



Meridian Community College

• United States
• Higher Education
• 100 - 200 Employee

• Electrical Helper

  • May 2013 - Jul 2013

  I've Helped wire a commercial building. My duties were: reading blueprints, bending and installing EMT, installing ENT, mounting junction boxes and devices, pulling and joining wire, installing and wiring panels, installing and soldering copper pipe and other duties as assigned.

• IT Assistant

  • Feb 2012 - May 2012

  I've helped the school(Meridian Community College) as a part of work study to repair computers(hardware/software related). I also reset passwords for students when needed and other duties as assigned.