Thorve Räker

Director Customer Service EMEA | Healthcare at Artivion
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Contact Information
us****@****om
(386) 825-5501
Location
Hechingen, Baden-Württemberg, Germany, DE
Languages
  • Deutsch Native or bilingual proficiency
  • Englisch Full professional proficiency

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Credentials

  • Quality Management Representative
    TÜV SÜD
    Nov, 2011
    - Nov, 2024
  • Quality Management Specialist
    TÜV SÜD
    Nov, 2011
    - Nov, 2024

Experience

  • Artivion, Inc.
    • United States
    • Biotechnology Research
    • 500 - 600 Employee
    • Director Customer Service EMEA | Healthcare
      • Jan 2021 - Present

      Lead and develop 7 Customer Service, 1 Supply Chain and 1 Logistics teams in EMEA. Align structures and processes, drive daily improvement and focus on business objectives.

    • Customer Service Manager | Healthcare
      • Oct 2019 - Dec 2020

      Lead and develop a team in Customer Service. Analysis and optimization of processes, promotion of communication and focus on the customer.Management of a team in goods receiving and shipping.

  • Wagner & Munz GmbH LaborEinr. u. -Bed.
    • Germany
    • Appliances, Electrical, and Electronics Manufacturing
    • Teamlead Customer Service | Laboratory and analysis
      • Apr 2015 - Sep 2019

    • Customer Service Representative | Laboratory and analysis
      • May 2011 - Mar 2015

  • Geizteile GmbH
    • Germany
    • Software Development
    • Customer Service Representative
      • Jul 2008 - Apr 2011

  • Ostermann GmbH & Co. KG
    • Holzminden, Lower Saxony, Germany
    • Training as Salesperson in Wholesale and Foreign Trade
      • Aug 2004 - Jun 2006

Education

  • IHK Hannover
    Bachelor of Arts, Trade and Commerce
    2009 - 2010
  • Georg-von-Langen-Schule
    Technical college, business and public administration
    2004 - 2006

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