Experience

Leejam Sports Company (Fitness Time)

• Saudi Arabia
• Spectator Sports
• 700 & Above Employee

• Director of Operations

  • Mar 2023 - Present

  Riyadh, Saudi Arabia Responsible for operations of the Fitness Time business across The Kingdom of Saudi-Arabia and United Arab Emirates.



ThinkMill.dk

• Denmark
• Retail

• Business Owner

  • Feb 2021 - Mar 2023

  Skive, Midtjylland, Danmark



Rito.dk

• Arts & Crafts
• 1 - 100 Employee

• Chief Operating officer

  • Dec 2021 - Feb 2023

  Skive, Midtjylland, Danmark



Fitness World

• Denmark
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Director

  • Feb 2021 - Dec 2021

  The overall purpose of the position is to develop and implement market strategies and tactics in cooperation with the Management Team. Goal: Ensure that our customers recieve a best in class Fitness experience when entering one of our +180 locations in Denmark. - Development and operationalization of strategic and tactical initiatives with the management team - Supervise and follow up on implementation of business plans, workflows, policies and strategic initiatives and of course… Show more The overall purpose of the position is to develop and implement market strategies and tactics in cooperation with the Management Team. Goal: Ensure that our customers recieve a best in class Fitness experience when entering one of our +180 locations in Denmark. - Development and operationalization of strategic and tactical initiatives with the management team - Supervise and follow up on implementation of business plans, workflows, policies and strategic initiatives and of course economic performance. - Developing economic forecasts and budgets for the year with my team in collaboration with Finance, Business Development and Business Insights teams. - Development and operationalization of all processes and tools across functions in our Gyms and on HQ-level, ensuring to meet og exceed performance objectives. - Track performance across all business units and parameters, ensuring profitablity goals and other KPI's are met - Developed a 'bottom performance' tool, to focus on our bottom performers to lift the general CSAT across the estate - Developed a Operations Improvement Process Tool, to ensure that we continuously evaluate our brand standards and exceed customer satisfaction - Overall responsibility of all Field Staff functions & HQ Operations Department - Overall responsibility of Facility Management , Corporate Risk, Compliance, Safety & Security - Overall responsibility of Group Fitness & Personal Training - performance on economic, business growth and customer satisfaction - Overall responsibility of Development, Construction & Design - construction quality, interior design, refurbishment budgets, People reporting to me in this role: 2x Head of Field Operations 1x Central Operations Manager 1x Head of Group Fitness 1x Head of Personal Training 1x Head of Facility, Compliance, Safety & Security 1x Head of Development, Construction & Interior Design

• Head of Operations

  • Jul 2019 - Dec 2021

  Danmark Responsible for the daily operation of our 180 clubs in Denmark. In charge of a dedicated and motivated team of 10 Regional Managers spread across the country. Working with cross functional projects at our HQ, ensuring a close cooperation between the different departments and operations, e.g. commercial, finance, value added sales, concepts, member relations, facility, development and HR/People.



Danish Basketball Federation

• Referee

  • Sep 2002 - Dec 2021

  - Experience from Danish League Finals and Danish Cup Title Finals - Referee at top level in Danish Basketball since 2012 - Referee since 2002



Food Folk Danmark ApS (McDonald's i Danmark)

• Denmark
• Restaurants
• 1 - 100 Employee

• Operations Support Manager

  • Aug 2018 - Jun 2019

  Copenhagen As head of the Operations Support Department, I'm responsible for all operational and training-related towards our 23 franchisees and their 4.500 employees. On a daily basis the department is the link between Operations and the other head-office department, such as marketing, comms and IT. The position is very diverse, as it combines both the strategic leadership level in close cooperation with the Field Service Manager and the Operations Director, but also contains a huge amount of… Show more As head of the Operations Support Department, I'm responsible for all operational and training-related towards our 23 franchisees and their 4.500 employees. On a daily basis the department is the link between Operations and the other head-office department, such as marketing, comms and IT. The position is very diverse, as it combines both the strategic leadership level in close cooperation with the Field Service Manager and the Operations Director, but also contains a huge amount of nitty-gritty details in a operations-founded organisation (with a high level of LEAN principles). Thus the job contains anything from strategic planning, to scoping, designing and deploying new strategic projects that will enable our restaurants to give our customers an even better experience in the future, but also supporting and ensuring that the operational foundation is maintained, so that the restaurants get the right support from the system (e.g. training materials and operational procedures). So to sum it up, the Operations Support Department is basically involved in anything that influences the restaurants - anything from a new ketchup dispenser to driving strategic projects across the country to ensure that we continue to evolve our business and operational foundation.

• Senior Project Manager

  • Aug 2017 - Jul 2018

  Responsible for the Operations Deployment of new store concept/platform across the danish market. Designing and leading the change management processes across the country, through a team of 5 Deployment Coaches. Project Lead on various strategic projects across the country, scoping, planning and deploying. Coordinating stakeholders, franchisees and suppliers.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Project Manager

  • Aug 2016 - Jul 2017

  Jylland + Fyn Ansvarlig for alt trænings- og driftsrelateret i forbindelse med udrulningen af nyt restaurantkoncept i hele landet. Bl.a. design af træningsproces, forandringsledelse, kommunikation til ledere, medarbejdere og franchisetagere m.v. Uformelt lederskab og styring af vores Deployment Team på 5 personer, som er spredt rundt omkring i landet.

• HR- & Training Consultant

  • Jan 2014 - Jul 2016

  Københavnsområdet, Danmark Responsible for: - Internal management and leadership courses - Educational & Training programmes (crew to management level) - Core training curriculum (crew to management level) - Customer Experience Management - Instructor on management courses - Coordination, planning and execution of internal management courses

• Field Service & Training Consultant

  • Jan 2013 - Jan 2014

  Consulting an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment. Consistently demonstrating McDonald's values and leadership behaviors to build positive business relationships across the organisation including Owner/Operators and our customers.

• National Operations Consultant

  • Aug 2012 - Jan 2013

  Københavnsområdet, Danmark Providing leadership, coaching and strategic direction to the operations team, consistently demonstrating McDonald's values and leadership behaviors to build positive business results across the organisation. Leading national operation projects by defining objectives and timelines. Building a positive business relationship with all departments across the organisation, including franchisee organisations.



McDonald's Thisted

• Business Manager

  • Jul 2010 - Jul 2012

  Thisted Responsible for a business with +16 mio. dkr revenue, 50 employees and the management team. Consistently delivering outstanding quality, service and cleanliness for guests, while delivering on all economic parts of the business. Responsible for a restaurant with +16 mio dkr revenue. Results: +10% sales growth in 2012 + 7% guest count growth in 2012 Top 3 on customer satisfaction index in 2012 Nominated for Business Manager of the year in 2012



McDonald's Skive

• 1. assistant

  • 2008 - 2010

  Skive Assistant to the Business Manager. Responsible for various administrative tasks, such as: - crew and management scheduling - labour-control - training

• 2. assistant

  • 2006 - 2008

  Skive Responsible for various administrative tasks, such as: - inventory control - food- and paper cost - training

• Shift Manager

  • 2005 - 2006

  Skive Responsible for daily shifts in the restaurant - coordinating people, equipment and products to deliver gold standards on quality, service and cleanliness - always striving to exceed customer expectations.