Thor Benson
Operations Manager at thyssenkrupp Supply Chain Services- Claim this Profile
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Bio
Molly M Hammer
Thor is always customer forward but makes sure to keep his team on the same page. He works with the team to make sure they understand every detail and nuance of not only there job but his own. Always training them to move to the next position. Customers and employees want to work with him. He will always find the root cause of an issue and address it in a timely manor. Any company would be lucky enough to have him as an employee.
James French
Thor and I worked together for several years. Whenever we had to work together on a project, he always provided valuable insight and was very good to work with. His region was always at the top of the charts in performance and compliance. He truly puts in 110% at all times.
Molly M Hammer
Thor is always customer forward but makes sure to keep his team on the same page. He works with the team to make sure they understand every detail and nuance of not only there job but his own. Always training them to move to the next position. Customers and employees want to work with him. He will always find the root cause of an issue and address it in a timely manor. Any company would be lucky enough to have him as an employee.
James French
Thor and I worked together for several years. Whenever we had to work together on a project, he always provided valuable insight and was very good to work with. His region was always at the top of the charts in performance and compliance. He truly puts in 110% at all times.
Molly M Hammer
Thor is always customer forward but makes sure to keep his team on the same page. He works with the team to make sure they understand every detail and nuance of not only there job but his own. Always training them to move to the next position. Customers and employees want to work with him. He will always find the root cause of an issue and address it in a timely manor. Any company would be lucky enough to have him as an employee.
James French
Thor and I worked together for several years. Whenever we had to work together on a project, he always provided valuable insight and was very good to work with. His region was always at the top of the charts in performance and compliance. He truly puts in 110% at all times.
Molly M Hammer
Thor is always customer forward but makes sure to keep his team on the same page. He works with the team to make sure they understand every detail and nuance of not only there job but his own. Always training them to move to the next position. Customers and employees want to work with him. He will always find the root cause of an issue and address it in a timely manor. Any company would be lucky enough to have him as an employee.
James French
Thor and I worked together for several years. Whenever we had to work together on a project, he always provided valuable insight and was very good to work with. His region was always at the top of the charts in performance and compliance. He truly puts in 110% at all times.
Experience
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thyssenkrupp Supply Chain Services
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United States
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Transportation, Logistics, Supply Chain and Storage
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200 - 300 Employee
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Operations Manager
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2015 - Present
Led a team of 200+ customer support personnel and seven managers to provide advanced third-party quality engineering and logistical support across eight Midwest locations. • Led cross-functional teams to embrace change and enhance their leadership skills through ongoing mentorship and coaching. • Restored struggling client relationships by recruiting and hiring a proactive team leader who embraced and implemented cultural improvements within the team resulting in a $24K (12% margin) increase in the first year. • Expertly negotiated key contracts by providing clear and concise information to all parties resulting in increased revenue and margin. Key projects included: o Caterpillar: Increased business beyond the contract’s original scope to an earn additional $300K annually. o Dana Corporation: Renegotiated key contracts resulting in a $250K increase in revenue. o Thyssenkrupp Presta: Renegotiated with Logistics to achieve a $90K revenue increase and 12% annual margin increase. • Collaborated with Safety and HR leaders to transform safety training by adding compliance incentive programs for frontline team members that resulted in zero recordable safety incidents. • Partnered with Finance, Accounting, Billing, and Accounts Receivable to proactively address client concerns. • Implemented data collection and process improvement methods across all locations to analyze and initiate KPIs. Performed gap analysis to identify and mitigate risk, reduce cost, and increase throughput. Improved accuracies across all areas which included: o 13% increase in Pick and Pack o 8% increase in service and on-time deliveries o 89% increase in staff retention
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Quality Supervisor
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2014 - 2015
Led the quality assurance processes across a privately held manufacturer of premium specialized livestock feeds. Implemented preventative maintenance schedules and data collection methods to reduce product loss. Reduced cross-contamination by implementing corrective processes and increasing batch sampling on all manufacturing processes. Led the quality assurance processes across a privately held manufacturer of premium specialized livestock feeds. Implemented preventative maintenance schedules and data collection methods to reduce product loss. Reduced cross-contamination by implementing corrective processes and increasing batch sampling on all manufacturing processes.
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Avery Dennison Label and Packaging Materials
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United States
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Manufacturing
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700 & Above Employee
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Research and Development Laboratory Technician
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2010 - 2014
Led the development of new products and solutions in areas of Photovoltaics, Nano-fusion, Plasma, and Metallizing. Reverse engineeredcompetitor products to identify and implement improvements for in-house materials and processes. Created and implemented ISO procedures,testing procedures, root cause analysis, corrective action, and product analysis.• Testing included: tensile/elongation, T-Peel, 180° peel, color, reflectivity, opacity, adhesion, basis weight, thickness, thermal, plasma,dyne level, surface tension, acid/chemical test, weathering, FT-IR/FT-NIR, GCR, and visual analysis.
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Laboratory Technician
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2007 - 2010
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Community
